Position: Account Manager, 3PL Operations
Location: City of Industry, CA / Fontana, CA
Job Type: Full-time

Job Description

As an Account Manager, 3PL Operations, you will play a key role in managing client relationships, optimizing warehouse operations, and ensuring the successful execution of JD Logistics’ supply chain solutions. This role requires strong analytical skills, a customer-focused mindset, and the ability to drive operational improvements.

Responsibilities:

• Client Onboarding & Training – Oversee the onboarding process for new clients by coordinating with sales, solutions, and operations teams. Provide training on end-to-end warehouse processes and the OMS system.
• Financial Performance Analysis – Conduct monthly P&L analysis for various accounts to assess profitability and identify opportunities for improvement.
• Warehouse Optimization & System Enhancements – Lead and execute warehouse optimization projects related to WMS, OMS, billing systems, and operational processes.
• Customer Success & Relationship Management – Deliver outstanding customer service by ensuring KPI targets are met, addressing client inquiries, resolving issues, and maintaining strong customer relationships.
• Global CRM Development – Contribute to the development of the Customer Relationship Management (CRM) system by collaborating with teams across JD.com Group, including those in Europe, Thailand, and Indonesia.
• Vendor & SLA Management – Work with third-party service providers, monitoring their SLAs and performance to ensure high-quality service.
• Billing & Financial Coordination – Assist in the billing process by working closely with Accounts Receivable and Accounts Payable teams, identifying opportunities to streamline and enhance billing efficiency.

Qualifications:

• Bachelor’s degree or higher in a relevant field.
• At least 2-3  year of experience in supply chain, logistics, or e-commerce industries.
• Bilingual in Chinese and English (required).
• Experience managing teams or cross-functional projects.
• Strong proficiency in Microsoft Office Suite.
• Excellent organizational, collaboration, and communication skills.
• Strong problem-solving abilities and a high sense of responsibility.
• Ability to work in a fast-paced environment with multiple priorities and tight deadlines.

Preferred Qualifications:

• Experience with coding, data analysis, or CRM systems.

About JD.com

JD.com is China’s largest online retailer and a global leader in e-commerce and logistics. Committed to quality, authenticity, and unparalleled service, JD.com provides next-day and same-day delivery to over 1 billion people. As a technology-driven company, JD.com leverages AI, big data, and automation to transform industries, including e-commerce, logistics, finance, and cloud computing.

About JD Logistics

JD Logistics, a subsidiary of JD.com, offers cutting-edge supply chain and logistics services across multiple industries. With one of the largest fulfillment infrastructures globally, JD Logistics provides warehousing, cross-border logistics, cold chain delivery, and last-mile solutions. JD Logistics continues to pioneer innovations in automation, including drone and robotic deliveries.

Equal Opportunity Employer

JD.com is an Equal Opportunity Employer. We do not discriminate based on race, sex, gender identity, age, disability, religion, national origin, veteran status, or any other protected status under applicable laws.