Mission IT Operator

You will get to serve as a Mission IT Operator 24x7 engineering team member; to direct support for detection, isolation, and resolution of ground segment problems; and to serve as first responder for all site issues.  This position requires a broad level of knowledge of high priority systems across a multi-location enterprise.

What You’ll Get to Do:

• Ensure that all technical baseline infrastructure is maintained at an optimal level so that customer mission needs are satisfied.

• Support duties include monitoring, recognition, evaluation, and correction of system and network problems.

• Responsible for maintaining a privileged user level of access, across numerous high priority systems.

• Daily interface with government and partner country senior leadership, system operators and engineers at site and across the enterprise.

• Interpret system documentation and records problems in logging and discrepancy reporting tools

• Collect data describing the environment at the time of the failure

• Serve as a single point of contact for monitoring, troubleshooting, and anomaly resolution. Performs routine software functions as required

• Escalate problems to Tier 2 level as required, perform call-ins as necessary

• Coordinate with any required resources across the enterprise to resolve operational issues

• Work with other 24x7 engineering crews across multiple locations providing enterprise level maintenance support, with high customer visibility into all actions and response

• Provide necessary mentorship, guidance, and training of entry-level engineering crew

• Shift work - 12 hours a day, Panama Schedule (2 on, 2 off, 3 on, 2 off, 2 on, 3 off), rotation of shift occurs every 3 months. 0600-1800, 1800-0600

You’ll Bring These Qualifications:

• TS/SCI with Poly required

• Must have a current DODI 8570.01-M IAT Level II Certification, Security+ Certification

• AA Degree in a related technical discipline and related knowledge or ability to troubleshoot operational systems supported by this program OR the equivalence of 3-5 years direct experience in lieu of a degree

• Must have a broad knowledge of high priority systems across a multi-location enterprise

• Good communication skills for the effective and accurate exchange of information across a multi-location enterprise, with customer visibility into crew-based actions and response

• Must be able to work a non-standard work week, weekends, and holidays; 12-hour shift work expected in support of 24x7 operations.

These Qualifications Would be Nice to Have:

• System administration experience to include UNIX, Linux, and Windows platforms

• Experience with virtualization technologies and software such as VMware