IT Helpdesk Intern @ Super

IT Helpdesk Intern

Hybrid

Posted on 1/23/2023

INACTIVE

Locations

Toronto, ON, Canada

Experience Level

Intern

Desired Skills

Management

Communications

Requirements

Solution-focused with excellent communication skills
Basic technical aptitude and fundamental understanding of information technology, including but not limited to: Windows OS, Mac OS, Google Workspace & Office 365
Ability to diagnose and resolve basic technical issues
Proficiency in EnglishCustomer-oriented and cool-tempered
Ability to work under pressure with a large workload
Has IT, Computer Science or relevant field experience

Responsibilities

Provide L1 support for hardware and software needs through a ticketing system
Resolve issues for clients via slack or in person
Track customer issues and resolutions
Walk the employees through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems in service management software
Pass on any feedback or suggestions by employees to the appropriate internal team
Identify and suggest possible improvements on procedures
Assist in management of identity and access management in accordance with established policies and procedures
Determine the best solution based on the issue and details provided by employees

About Super

We started Super to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that Super is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.

We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.

At Super, we celebrate [and reward] our high performers. Follow this link to learn more about our Internship Scholarship Program and how you can further benefit from a work engagement with us.

About the Role

This position will work closely with staff to enable success from a technology standpoint while maintaining a secure and controlled environment. This role will be based out of our Toronto office (in person, 3-5 days a week) to support user and hardware needs. As one of our IT hires, there is tremendous potential to grow and influence the company’s IT processes.

Challenges You’ll Solve

Provide L1 support for hardware and software needs through a ticketing system
Resolve issues for clients via slack or in person
Track customer issues and resolutions
Walk the employees through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems in service management software
Pass on any feedback or suggestions by employees to the appropriate internal team
Identify and suggest possible improvements on procedures
Assist in management of identity and access management in accordance with established policies and procedures
Determine the best solution based on the issue and details provided by employees.

About You

Solution-focused with excellent communication skills
Basic technical aptitude and fundamental understanding of information technology, including but not limited to: Windows OS, Mac OS, Google Workspace & Office 365
Ability to diagnose and resolve basic technical issues
Proficiency in EnglishCustomer-oriented and cool-tempered
Ability to work under pressure with a large workload
Has IT, Computer Science or relevant field experience

We’ve got you covered

Compensation: We pay our Interns top-of-market
$300 one-time home office set up allowance
$25/week UberEats allowance on Fridays
$300/Term Learning and Development allowance
$120/ Term Fitness/Wellness allowance
Top Talent: work with the best in the world, including Engineers and Leadership from Google, Meta, Wish, YouTube, Uber and more.
Build Something Great: most importantly, build a product used by millions around the world - have ownership, have impact, and do great work

We Believe in Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.

201-500 employees

Website

Cashback & savings platform

Company Overview

Super is a technology company at the intersection of fintech and commerce that empowers users to spend less, save more, and build credit - so they can make the most of life.

Benefits

Health, dental, & vision insurance
$360 annual wellness allowance
Employee assistance programs
Unlimited PTO
Recharge days throughout the year
Parental leave + top-up program
Annual $200 travel allowance
Employee-exclusive discounts
Remote work option
Generous equity options
$1,200 annual learning & development allowance
$500 WFH allowance (one-time)
Free food Fridays!

Company Core Values

Make an impact
Move fast with intention
Same goal, one team
Data-driven
Open, transparent, & respectful
Be an owner