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IT Helpdesk Intern
Hybrid
Posted on 1/23/2023
INACTIVE
Locations
Toronto, ON, Canada
Experience Level
Intern
Desired Skills
Management
Communications
Requirements
  • Solution-focused with excellent communication skills
  • Basic technical aptitude and fundamental understanding of information technology, including but not limited to: Windows OS, Mac OS, Google Workspace & Office 365
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in EnglishCustomer-oriented and cool-tempered
  • Ability to work under pressure with a large workload
  • Has IT, Computer Science or relevant field experience
Responsibilities
  • Provide L1 support for hardware and software needs through a ticketing system
  • Resolve issues for clients via slack or in person
  • Track customer issues and resolutions
  • Walk the employees through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems in service management software
  • Pass on any feedback or suggestions by employees to the appropriate internal team
  • Identify and suggest possible improvements on procedures
  • Assist in management of identity and access management in accordance with established policies and procedures
  • Determine the best solution based on the issue and details provided by employees
Super

201-500 employees

Cashback & savings platform
Company Overview
Super is a technology company at the intersection of fintech and commerce that empowers users to spend less, save more, and build credit - so they can make the most of life.
Benefits
  • Health, dental, & vision insurance
  • $360 annual wellness allowance
  • Employee assistance programs
  • Unlimited PTO
  • Recharge days throughout the year
  • Parental leave + top-up program
  • Annual $200 travel allowance
  • Employee-exclusive discounts
  • Remote work option
  • Generous equity options
  • $1,200 annual learning & development allowance
  • $500 WFH allowance (one-time)
  • Free food Fridays!
Company Core Values
  • Make an impact
  • Move fast with intention
  • Same goal, one team
  • Data-driven
  • Open, transparent, & respectful
  • Be an owner