HR Shared Services Specialist

•    Bachelor's degree in Business Administration/Management, Human Resources, or related field.

•    3+ years of HR Shared Services or Human Resources work experience.

Principal Duties and Responsibilities:

•    Documents accurate case notes for inquiries following each phone call, webportal chat, or online employee case submission; opens case management tickets for any unresolved issues and refers case to the appropriate expert for problem resolution.

•    Uses FAQs, scripts, and applies HR knowledge to assist employees at all levels; searches HR webportal and knowledge base system for relevant information to provide answers to employee questions. 

•    Assists customers with any problems encountered while using HR self-service tools for employee transactions (e.g., data changes, onboarding, separations, benefits administration, performance management, compensation, job postings, etc.); displays candor, respect, and fairness, even in difficult situations. 

•    Answers inquiries for industry leading Human Capital Management Tools such as Workday modules, ServiceNow, Bswift, Eightfold, etc. 

Level of Responsibility:  
•    Works under supervision.

•    Provides supervision/guidance to other team members.
•    Decision-making may affect work beyond immediate work group.
•    Requires verbal and written communication skills to convey information. May require basic negotiation, influence, tact, etc.
•    Tasks require multiple steps which can be performed in various orders; some planning, problem-solving, and prioritization must occur to complete the tasks effectively.