Enablement Lead

Key Responsibilities: Operational Leadership & Execution

•  Lead and coordinate cross-functional initiatives to enhance operational efficiency, cost-effectiveness, and service delivery.
• Collaborate with process owners across different regional and functional teams to facilitate effective process development.
• Translate overarching strategic objectives into actionable programs, complete with defined milestones, clear accountability, and measurable outcomes.
• Oversee delivery across diverse domains, ensuring the alignment of priorities, resource allocation, and timelines.
• Proactively manage risks, dependencies, and change management efforts to guarantee seamless program execution.
• Harmonize processes and standards across different workflows
• Identify and implement opportunities for automation, workflow efficiency, and improved data visibility.
• Facilitate communication across leadership and delivery teams to ensure transparency and shared accountability.
• Lead cross-team working groups to address systemic challenges, remove silos, and accelerate program outcomes.

Quality, Process Optimization & Change Management

• Establish and monitor operational KPIs, using data-driven insights to guide continuous improvement.
• Create and manage Quality framework and associated quality policies across multiple workflows within the Hardware Operations program
• Developing a review and feedback mechanism to continuously improve and update our processes and ensure lessons learned and evolving best practice (including external best practices) are adopted
• Define and implement unified processes for managing materials, equipment across all operational sites to eliminate manual work and delays through automation and structured planning.
• Lead engineering and operational change management initiatives, ensuring process updates are clearly documented, communicated, and adopted by all impacted teams (e.g., changes stemming from Product Lifecycle Management).
• Proactively identify process bottlenecks and inefficiencies, developing

Supply Chain & Asset Oversight

• Serve as the process expert for supply chain functions, providing guidance and analysis on procurement, logistics, and inventory strategies to support field execution needs.
• Enhance coordination between logistics, procurement, finance, and field teams to build a robust and resilient operational supply chain.

Sites and Facilities Oversight

• Manage and coach the regional site leads and coordinators to ensure the overall functioning of the sites, collaboration with global and regional leads and teams to identify needs and risks
• Collaborate with the client on understanding needs and priorities for each site
• Ensure relevant health and safety processes are in place across all sites

People & Team Leadership

•  Manage and mentor globally dispersed teams and leads, fostering collaboration and professional growth.
• Promote a culture of enablement, continuous improvement, and data-informed decision making.
• Champion collaboration and shared accountability across teams and geographies

Key Skills and Experience

• Operational Acumen: Possesses a robust background (8+ years) in operations, with extensive experience in outsourced service delivery within client-facing, managed services, or business process outsourcing environments.
• Process Optimization: Demonstrates proven expertise in process re-engineering and improvement.
• Global Collaboration: Experienced in working with multi-regional/global teams, adept at managing competing priorities and diverse stakeholders.
• Methodological Proficiency: Familiarity with LEAN or Six Sigma methodologies is considered advantageous.
• Strategic Process Management: Exhibits a strong understanding of process management and optimization, encompassing standardization and continuous improvement.
• Program Leadership: Proven track record in leading cross-functional programs and initiatives that enhance efficiency, control costs, and foster team alignment.
• Data-Driven Decision Making: Skilled in leveraging data and Key Performance Indicators (KPIs) to inform decisions, monitor performance, and drive continuous improvement.
• Organizational & Communication Excellence: Possesses exceptional organizational and communication skills, effectively coordinating efforts across multiple teams and stakeholders.
• Change Management: Proficient in managing change and fostering collaboration within complex or fast-paced operational landscapes.
• Governance & Best Practices: Experienced in developing and maintaining operational governance frameworks and implementing best practices
Specialized Domain Knowledge: Experience in field operations, manufacturing, new product introduction, inventory and asset management, procurement, fleet management, or product lifecycle management is an advantage.

Core Competencies

• Extremely strong organisational, planning and multi-tasking skills to deliver operational excellence and efficiency
• Excellent and effective communication (and listening) skills, both verbal and written (including excellent presentation skills)
• Flexible and adaptable approach to work, able to prioritise workload
• An analytical mind and comprehensive problem-solving skills to enable you to quickly get to the root cause of an issue and design practical and effective plans to resolve/improve them
• Leadership skills, including experience of leading/influencing teams and the confidence to communicate effectively with others to deliver required targets
• Great attention to detail to understand key operational processes, systems and technology
• A drive for continued learning through training opportunities and knowledge sharing to develop innovative solutions.
• A good decision maker, able to bring a healthy, balanced approach to business with a strong customer focus
• Ability to work cross-functionally with lots of stakeholders to drive critical business decisions
• Strong commercial understanding