Full-Time

Customer Support Operations Specialist

Confirmed live in the last 24 hours

Kasheesh

Kasheesh

11-50 employees

Facilitates splitting online payments across cards

Compensation Overview

$60k - $80k/yr

Junior, Mid

New York, NY, USA

Category
Customer Experience & Support
Customer Support
Connection
Connection
Connection
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Requirements
  • 1-3 years of experience in customer support or operations, preferably in fintech or SaaS
  • Strong problem-solving abilities and attention to detail
  • Excellent written and verbal communication skills, especially for working with remote teams
  • Basic analytical skills and comfort working with support metrics and reporting tools
  • Demonstrated ability to learn new systems and processes quickly
  • Strong organizational skills and ability to manage multiple priorities
  • Customer-focused mindset with a passion for improving service quality
Responsibilities
  • Coordinate with our offshore support team in the Philippines, providing guidance and ensuring quality service delivery
  • Manage customer verification processes through Plaid and monitor verification queues in Sardine
  • Review and suggest improvements to support templates and tagging systems
  • Track and analyze support KPIs, identifying trends and potential areas for improvement
  • Handle payment disputes in Stripe and develop more efficient resolution processes
  • Contribute ideas for operational improvements based on customer feedback and support data
  • Collaborate with team members to implement and refine support workflows
Desired Qualifications
  • Experience working with offshore or remote teams
  • Familiarity with verification systems, payment processing, or dispute management
  • Background in financial services or fintech
  • Experience with process documentation and improvement

Kasheesh allows users to split online payments across multiple debit and credit cards, helping them manage their budgets and improve their credit utilization ratios. This service targets tech-savvy consumers, such as young professionals and students, who frequently shop online. Unlike traditional payment methods, Kasheesh offers a free platform and generates revenue through partnerships and transaction fees. The company's goal is to facilitate smoother transactions and enhance financial management for its users.

Company Size

11-50

Company Stage

Seed

Total Funding

$9M

Headquarters

New York

Founded

2021

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased interest in mobile wallets among Gen Z boosts Kasheesh's market potential.
  • Kasheesh's platform aligns with the trend of maximizing card rewards and credit scores.
  • Recent $3.5M funding round supports further development and market expansion.

What critics are saying

  • Competition from established fintech companies could threaten Kasheesh's market position.
  • Reliance on partnerships for revenue may lead to financial instability if not maintained.
  • Potential data breaches could undermine consumer trust in Kasheesh's platform.

What makes Kasheesh unique

  • Kasheesh allows users to split payments across multiple cards, enhancing financial flexibility.
  • The platform offers a unique mobile wallet feature for in-store and online purchases.
  • Kasheesh provides encrypted card numbers for transactions, ensuring enhanced financial privacy.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

401(k) Company Match

Health Savings Account/Flexible Spending Account

Commuter Benefits

Flexible Work Hours

Wellness Program

Growth & Insights and Company News

Headcount

6 month growth

3%

1 year growth

12%

2 year growth

17%
PYMNTS
Apr 7th, 2023
Kasheesh Adds Mobile Wallet Feature To Payment-Splitting Platform

Kasheesh has launched a feature that lets consumers use its payment-splitting platform in physical stores.The new Mobile Wallet Dashboard allows users to generate a one-time-use Visa card at retailers that accept mobile payments, and to split purchases between debit, credit and prepaid cards, Kasheesh said in a Thursday (April 6) press release.“We couldn’t be more excited to get our groundbreaking technology in the actual hands of users when they need it most, shopping on the go, dealing with unexpected situations on the fly, and sharing their card number in physical locations,” Kasheesh Co-founder and CEO Sam Miller said in the release.PYMNTS research has found that mobile wallets are an increasingly viable alternative payment method at the point of sale (POS) and online and that consumers are increasingly interested in using them to manage their finances.Two in five consumers believe mobile wallets can replace all the items traditionally stored in physical wallets, according to “The Mobile Wallet Challenge: Replacing Physical With Digital,” a PYMNTS and ACI Worldwide collaboration.That’s especially true among younger consumers. The report found that 51% of Generation Z consumers said that their mobile wallet can replace most of the features of their physical wallet.Payment innovation is also seen as increasingly critical to retail stores.Having multiple digital payment options was seen by 89% of retail executives as necessary to customer retention and growth, according to “Navigating Big Retail’s Digital Shift,” another PYMNTS and ACI Worldwide collaboration.Kasheesh’s new mobile wallet feature joins the company’s platform that can already be used to split payment for online purchases, according to the press release.Whether used for in-store or online purchases, payment splitting allows shoppers to maximize rewards across cards, sustainably build credit scores and reduce the cost burden on each card, the release said.“With Kasheesh’s first in market mobile one-time use card, users can have the convenience of carrying their whole wallet of credit, debit and gift cards on the go, with the security of not bringing a single card with them,” Kasheesh Head of Product Pat Flahive said in the release. “This adds to the unparalleled flexibility that Kasheesh already offers with its proprietary payment-splitting technology.”

Finsmes
Feb 9th, 2023
Kasheesh Raises $3.5M Usd In Funding

Kasheesh, a NYC-based digital payment platform that allows anyone to split payment for online purchases across multiple combinations of debit and credit cards, raised $3.5m USD in funding. Backers included included CEO of Fanatics and serial entrepreneur Michael Rubin, Grammy Award-winning rapper Lil Baby, FX’s superstar Snowfall actor Damson Idris, The h.wood Group co-founder and nightlife entrepreneur John Terzian, as well as Super Bowl winner Odell Beckham Jr and his business partner Ajay Sangha, Tribe Capital, Anthemis, Sahil Bloom and Robin Wright. With this new round, Kasheesh has increased its investments to $8.5m USD. Led by co-founder and CEO Sam Miller, Kasheesh provides a digital payment platform that allows anyone to split payment for online purchases across multiple debit and credit cards in any way they want, for free. Its free, web-based browser extension helps U.S.-based consumers across three main areas of online spending: reduced cost burden on individual cards per purchase, assisting in sustainably building credit scores and card rewards by utilizing any combination of cards versus just one, and maximizing financial privacy through Kasheesh’s auto-generation of a new encrypted VISA or Mastercard card number to use per purchase.Launched in late June 2022, the company has facilitated over $40 million in transactions thanks to organic growth and without any marketing. Kasheesh is currently only available in the U.S. and currently works on Chrome with expansion to other browsers including Edge, Firefox, and Safari soon

Business Insider
Feb 9th, 2023
Here's the 12-page pitch deck a fintech aiming to be an alternative to BNPL used to raise money from Fanatics CEO Michael Rubin and rapper Lil Baby, among others

Kasheesh was launched as a way to split online payments between multiple cards. The startup positions itself as a "responsible" alternative to BNPL.

Fintech Buzz
Jun 24th, 2022
CourtsideVC invests into Moses & Singer LLP in $5.5M

As part of its launch, Kasheesh has also announced it has raised $5.5 million USD from institutional and celebrity investors, including Tribe Capital, Anthemis, Courtside Ventures and notable individuals including Super Bowl LVI-winning wide receiver Odell Beckham Jr, athlete turned investor Sahil Bloom and award-winning actor Robin Wright.