Sr. Customer Success Manager
Posted on 2/13/2024
INACTIVE
Mural

501-1,000 employees

Visual collaboration platform for efficient team planning and work.
Company Overview
Mural is a globally recognized visual work platform that fosters efficient and inclusive communication, trusted by 95% of the Fortune 100 companies. It offers a unique work culture that promotes creativity, empathy, and open-mindedness, with a commitment to diversity and equity, employing hiring processes that reduce bias. With its remote-friendly environment, Mural allows for seamless collaboration across the globe, attracting top talent regardless of location.

Company Stage

Series C

Total Funding

$193.6M

Founded

2011

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

-21%

2 year growth

-36%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Agile
Sales
Communications
CategoriesNew
Sales & Account Management
Product
Customer Success & Support
Requirements
  • 7+ years experience in Customer Success managing large, complex enterprise accounts, including Fortune 500. SaaS preferred.
  • Knowledge of design thinking, agile methodologies, and experience with Consulting organizations are a huge plus
  • Experience with Gainsight is a plus
  • Strong analytical and problem-solving skills with a willingness to solution and share ideas
  • Excel in a fast-paced environment with strong project management, communication, and organizational skills
  • Willingness to travel (10-15%)
Responsibilities
  • Oversee a portfolio of Strategic customers through each phase of the customer lifecycle to maximize utilization and proactively drive outcomes
  • Conduct discovery sessions to uncover business goals, success metrics, use cases, and impact
  • Partner with your customers to design and execute mutually agreed upon success plans to drive use case enablement and adoption at scale, leveraging your deep product knowledge, change management, and transformational expertise
  • Uncover and cultivate meaningful executive relationships across multiple business units by leveraging your expertise as a strategic partner
  • Monitor health, analyze usage data, and leverage your deep account knowledge to identify risk and create mitigation plans
  • Work closely with your Sales counterparts on account strategy to ensure renewal and identify growth opportunities
Desired Qualifications
  • Experience with Gainsight
  • Knowledge of design thinking and agile methodologies
  • Experience with Consulting organizations