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Customer Success Manager
Vault Cdms, Remote
Confirmed live in the last 24 hours
Dorchester, Boston, MA, USA
Experience Level
Desired Skills
  • Strong verbal and written communication skills
  • Strong presentation skills (materials, delivery, listening skills, eye contact)
  • 2+ years of work experience in the Life Sciences Industry
  • 2+ years in EDC consulting, configuration, or product management
  • Life sciences industry experience and knowledge of clinical trial process preferred (pharmaceutical, biotech, medical device companies, CRO's and academic & public health organizations)
  • Direct experience with systems such as Medidata RAVE, Oracle/Phase Forward InForm, Medidata Balance, Oracle IRT, IVRS, coding applications, eSource, and other clinical technologies
  • Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels
  • Strong analytical skills. Ability to process and interpret customer information (product utilization data and customer requirements) to help drive adoption
  • Self-starter who is able to own the ongoing success of both large and small clients
  • Ability to handle multiple customers and priorities simultaneously
  • Ability to quickly understand business requirements
  • Ability to travel up to 20% (domestic and international) as deemed necessary
  • Bachelor's degree or equivalent relevant experience
  • Qualified candidates must be legally authorized to be employed in the United States. Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position
  • Aligning with key customer CDMS stakeholders across IT and Business to establish a stronger CDMS management program
  • Become a customer advocate, working closely with other Veeva teams (Product, Sales, Strategy) to ensure customer success today and in the future
  • Act as the customers' trusted advisor, providing guidance where/when necessary
  • Help the Customer achieve their business vision by ensuring optimal product utilization for all features and functionality of the CDMS product. This includes, where appropriate coordinating discussions to review Customer business processes
  • Evaluate how customers manage their Veeva Vault CDMS investment & identify efficiency and effectiveness gains (process & tools)
  • Promote awareness of the latest innovations Veeva is releasing
  • Providing Veeva Vault CDMS release management best practices
  • Increase the ROI customers get from Veeva Vault CDMS
Desired Qualifications
  • SMB & Enterprise customer experience
  • Experience with product adoption & enablement
  • Experience in other Veeva Vault Clinical applications (eTMF, CTMS, SSU, etc.)
  • Locality to a major life sciences customer hub (NJ; Boston, MA; San Francisco, CA; Philadelphia, PA; Chicago, IL; Raleigh, NC
Veeva Systems

1,001-5,000 employees

Cloud computing services for pharmaceutical companies.
Company Overview
Veep's mission is to help R&D, quality, and regulatory teams eliminate inefficiencies and bring high-quality, safe, sustainable products to market without compromising quality. The company builds cloud-based tools for pharmaceutical research.
  • Parental leave
  • PTO
  • Free food
  • Health, dental, & vision insurance
  • Gym membership reimbursement
Company Core Values
  • Do the Right Thing
  • Customer Success
  • Employee Success
  • Speed