Full-Time
Agency Account Manager
Posted on 8/23/2025
WP Engine
1,001-5,000 employees
Fully-managed WordPress hosting with performance optimization
Compensation Overview
$110k/yr
Omaha, NE, USA
Hybrid
This is a hybrid role requiring in-office presence on Tuesdays and Thursdays.
 Sales & Account Management (1) |
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- Ability to generate, qualify, and execute on opportunities in order to exceed revenue targets.
- 2+ years of direct sales experience with a successful track record of meeting or exceeding assigned individual quota.
- Proven track record to lead a portfolio of partners to drive growth month over month.
- Ability to articulate a compelling vision that resonates with the customer and demonstrates value.
- Through a consultative approach, uncover customer needs and match appropriate solutions.
- Possess a deep understanding of business practices, industry trends, and competitors.
- Experience with Hubspot or Salesforce CRM.
- Maintain strong relationships with your client portfolio including regular account reviews to ensure they are deriving maximum value.
- Developing growth strategies to increase your book of business in line with the North American financial plan.
- Thinking of ways to retain and grow your clients' business long after they’re signed up.
- Building, maintaining, and closing pipelines to consistently exceed quota.
- Supporting clients with proposals, product alignment ideas, and training sessions.
- Working closely with the solution engineering team to ensure the best technical fit for the clients' needs.
- Be responsible for your business and forecasting accurately through the effective use of Salesforce.com.
- Coordinating with our leadership team to win business.
- Following WP Engine’s consultative sales and account management process.
- Regularly provide timely and accurate deal updates to management and executives.
WP Engine provides fully managed WordPress hosting that handles hosting, security, backups, and site management for individuals and businesses on a subscription basis. It adds performance optimization through Page Speed Boost (NitroPack OneClick) to speed up sites, along with built-in design and development tools like themes and plugins. The company differentiates itself by focusing specifically on WordPress with a complete managed platform and an Agency Partner Program for managing multiple client sites. Its goal is to help WordPress sites run faster and more securely so customers can focus on their business.
Company Size
1,001-5,000
Company Stage
Growth Equity (Venture Capital)
Total Funding
$290.7M
Headquarters
Austin, Texas
Founded
2010
Simplify's Take
What believers are saying
- Acquired Big Bite in January 2026 to enhance publishing workflows for media clients.
- Appointed Thierry Muller as VP of AI Products to launch AI Toolkit features.
- Launched Newsroom platform unifying editorial tools for high-traffic publishers.
What critics are saying
- WordPress bans WP Engine from updates, exposing sites to vulnerabilities now.
- Roots' WP Packages fragments developer loyalty post-WPackagist acquisition March 2026.
- Big Bite integration fails, causing The Wall Street Journal clients to churn within 6 months.
What makes WP Engine unique
- WP Engine delivers enterprise-grade Managed WordPress hosting with Page Speed Boost.
- Agency Partner Program enables agencies to manage multiple clients seamlessly.
- Developer tools like Local and Advanced Custom Fields empower faster builds.
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Benefits
Company Stock Options
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Fertility Treatment Support
Health Savings Account/Flexible Spending Account
401(k) Company Match
Disability Insurance
Paid Family and Caregiver’s Leave
Employee Assistance Program
Unlimited Paid Time Off
Home Office Stipend
Hybrid Work Options
Wellness Program
Mental Health Support
Pet Insurance
Professional Development Budget
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%Introducing WP Composer as a wpackagist replacement. March 19th 2026 update: Roots has renamed WP Composer to WP Packages. See its announcement for further details. For over a decade, WPackagist was the default way to install WordPress plugins and themes via Composer. In March 2026, WPackagist was acquired by WP Engine, a private equity-backed hosting company. Infrastructure this central to the WordPress Composer workflow shouldn't be controlled by a single corporation. So Roots built an alternative. WP Composer is an independent, community-funded, fully open source Composer repository for WordPress plugins and themes, built and maintained by Roots. Why this matters. WPackagist was originally built by Outlandish, who maintained it for years. In its later period, the project suffered from neglect. Slow updates, limited maintenance, and no meaningful community input. Its acquisition by WP Engine only deepened those concerns. When foundational developer tooling is controlled by a single corporation, the community loses its voice. Decisions about availability, pricing, and direction get made in boardrooms, not in the open. It's also unclear whether WPackagist remains truly open source - their GitHub repository no longer reflects the live site. Roots think there should be an alternative that's transparent, community-funded, and built by people who've been doing this for a long time. See its full comparison of WP Composer vs WPackagist for details on performance, metadata, and how they differ. What WP Composer provides. Every free plugin and theme from the WordPress.org directory, installable via Composer with clean package naming: { "repositories": [{ "name": "wp-packages", "type": "composer", "url": "https://repo.wp-packages.org"}], "require": {"wp-plugin/woocommerce": "^10.0", "wp-theme/twentytwentyfive": "^1.0"}} Plugins use wp-plugin/*, themes use wp-theme/*. No more wpackagist-plugin and wpackagist-theme prefixes. WP Composer is also the recommended repository for use alongside its WordPress core packages - roots/wordpress, roots/wordpress-full, and roots/wordpress-no-content. A typical Bedrock project uses roots/wordpress for core and WP Composer for plugins and themes. Migrating from wpackagist. Switching takes a few commands: 1. Remove your wpackagist packages: composer remove wpackagist-plugin/woocommerce wpackagist-theme/twentytwentyfive 2. Swap the repository: composer config -unset repositories.wpackagist && composer config repositories.wp-packages composer https://repo.wp-packages.org 3. Require packages with the new naming: composer require wp-plugin/woocommerce wp-theme/twentytwentyfive Or run the migration script to update your composer.json automatically: curl -sO https://raw.githubusercontent.com/roots/wp-packages/main/scripts/migrate-from-wpackagist.sh && bash migrate-from-wpackagist.sh If you use its GitHub Action for tracking plugin updates, Roots has also renamed WPackagist Changelog Action to WP Packages Changelog Action with full support for the new wp-plugin/* and wp-theme/* naming format. Performance. WP Composer supports Composer v2's metadata-url protocol, which lets Composer fetch metadata for only the packages it needs. WPackagist still uses the older provider-includes approach, which forces Composer to download large index files containing metadata for thousands of packages before it can resolve your dependencies. Composer resolve times. Cold resolve (no cache) - lower is better. Metadata & caching. Benchmarks run from a single location using Composer 2.7+. Results may vary by region and network conditions. Benchmark scripts are open source. Fully open source. The entire project's application code, documentation, and deployment configuration is open source on GitHub. Contributions are welcome. Anyone can fork it and run their own instance. Community-funded. WP Composer is funded entirely by the community through GitHub Sponsors. Your sponsorship directly supports the infrastructure, development, and maintenance of WP Composer and the broader Roots ecosystem. If you rely on Composer for WordPress development, consider sponsoring Roots to keep this tooling independent and freely available.
WP Engine acquires wpackagist. March 12, 2026 by Iain Poulson WP Engine has committed to maintaining wpackagist as a free service for the community. I'm excited to announce that WP Engine has acquired WPackagist.org, the popular Composer repository that makes plugins and themes from wordpress.org installable via Composer. The acquisition reinforces WP Engine's commitment to supporting modern development workflows and providing essential tools for the WordPress[R[1]] developer community. WPackagist enables developers to install and manage WordPress plugins and themes using Composer, the PHP dependency manager. The service processes millions of requests weekly and is a critical component of professional development workflows built on WordPress software, particularly for agencies and enterprises using frameworks like Bedrock. An essential part of the developer toolkit, acquiring WPackagist demonstrates yet another investment in the tools that power modern development on WordPress software. WPackagist was created and maintained by Outlandish, a UK-based digital cooperative known for its commitment to open source. Under WP Engine's stewardship, WPackagist will continue to operate as a free service. "We're proud of what WPackagist has contributed to the WordPress ecosystem," said Outlandish co-owner Rasmus Winter. "Knowing it will be maintained and invested in by WP Engine gives us confidence that the service will continue to serve the community well into the future." At WP Engine, WP Engine believe that ensuring the stability and reliability of critical developer infrastructure is essential to the WordPress ecosystem. WPackagist joins WP Engine's growing portfolio of developer tools, which includes Local, ACF, WP Migrate, and WP Offload Media, among others. WPackagist will continue to operate at wpackagist.org with no disruption to existing users. More wordpress news from WP Engine. Post navigation.
WP Engine has launched Newsroom, an editorial workflow platform designed for modern media organisations. The platform aims to accelerate editorial time-to-market by unifying core newsroom operations into a single system, replacing fragmented technology stacks that slow down publishing teams. Built on WP Engine's enterprise-grade hosting platform, Newsroom offers streamlined publishing workflows, integrated analytics for content performance tracking, and consolidated media operations tools. The platform is designed to remain stable during traffic spikes and scale with high-volume publishing demands. The solution enables publishers to transition from existing WordPress environments without full migration risks. WP Engine serves over 5 million sites globally, with clients including Pandora, Experian and Dell. The company is now offering demos for organisations interested in the platform.
WP Engine strengthens leadership in Customer Success with appointment of new SVP. January 29, 2026 by WP Engine Company deepens investment in customer-inspired service as enterprise and mid-market customer demand accelerates. AUSTIN, Texas - January 29, 2026 - WP Engine, a global web enablement company providing premium products and solutions for websites built on WordPress(R)[[1]], today announced the appointment of McAlister Southern as senior vice president of customer success. Southern will lead WP Engine's global Customer Success team, reinforcing the company's commitment to delivering award-winning customer experiences. The company has been recognized with multiple industry awards in 2025 for customer service excellence, including Gold and Platinum TITAN Business Awards and a Gold International Business Award (Stevie Award). WP Engine's team resolves 90% of support issues on first contact and answers 75% of incoming chats in under 10 seconds. In response to the growing needs of enterprise and mid-market customers, WP Engine customer satisfaction remains at 96%. With Southern leading the global Customer Success team, WP Engine strengthens its ability to fuel scalable customer acquisition, deepen customer engagement, and help customers maximize the value of their WP Engine solutions. "Customer success and delivering customer experiences that consistently outperform expectations have always been a defining strength at WP Engine. McAlister's leadership builds on that foundation at this stage of our growth," said WP Engine CEO Heather Brunner. "Her experience scaling global teams and advising enterprise customers will sharpen how we support organizations as their digital experiences grow more complex and business critical." Southern brings more than 15 years of experience scaling global customer value and account management in customer success organizations across major technology platforms. With a track record of growing teams while driving approximately six-fold revenue growth, Southern will focus on customer value realization, strategic account engagement, and strengthening agency partnerships. "The team already sets a high bar for customer care, security, and innovation," said Southern. "My focus is on helping customers fully understand and realize the value of what they've built on WP Engine, while ensuring their voices directly inform how we continue to evolve our platform and products." About WP Engine WP Engine empowers companies and agencies of all sizes to build, power, manage, and optimize their WordPress websites and applications with confidence. The global technology company serves and powers more than 5 million sites, providing premium, enterprise-grade solutions, tools, and services, including specialized hosting platforms for websites built on WordPress, industry-tailored agency solutions, and developer-centric tools like Advanced Custom Fields, NitroPack, Local, and more. Innovative technology and industry-leading expertise are why Pandora, Experian, Equifax, VMware, Hubspot, and Dell choose WP Engine. Learn more at wpengine.com. [[1] The WordPress(R) trademark is the intellectual property of the WordPress Foundation. WP Engine is not endorsed or owned by, or affiliated with, the WordPress Foundation.] More WordPress news from WP Engine. Post navigation.
WP Engine acquires Big Bite. WP Engine WP Engine, a global web enablement company providing premium products and solutions for websites built on WordPress[R[1]], today announced its acquisition of Big Bite, a leading enterprise agency renowned for the development of advanced editorial tools that dramatically improve how global brands and media organizations create and share digital content. A longstanding WP Engine agency partner, Big Bite has over a decade of experience developing newsroom platforms, publishing workflows, and specialized tools that combine editorial flexibility with technical excellence. Their publishing expertise has helped transform the digital ecosystems of some of the world's biggest media brands, including The Times, The Wall Street Journal, New York Post, Metro, and Macworld. As part of this transaction, Big Bite's agency business will be wound down, and its team will transition into WP Engine's Engineering organization to help build products that enhance publishing solutions for customers and agency partners. "Today's acquisition advances WP Engine's commitment to serve publishers with products that enable them to more efficiently create, organize, and share content," said Ramadass Prabhakar, Chief Technology Officer at WP Engine. "Together, we've successfully aligned our capabilities to support some of the world's biggest publishers, including ITP Media Group, and we are in a unique position to bring intelligent, purpose-built software solutions to market for agency partners and publishers that will improve how they deliver digital content and optimize workflows." "We are excited to bring our two organizations together to unlock growth and develop unique product offerings for digital agencies and brands that partner with WP Engine," said Jason Agnew, Big Bite Chief Technology Officer and Co-Founder. "By uniting our strengths in engineering, we can provide even greater value to WP Engine's agency partners looking to elevate publishing capabilities." Big Bite's publishing expertise, focused on navigating the rapidly changing digital landscape with innovative solutions, will seamlessly integrate into the premium service WP Engine provides its network of global agency partners. To learn more about WP Engine, click here. About WP Engine WP Engine empowers companies and agencies of all sizes to build, power, manage, and optimize their WordPress websites and applications with confidence. The global technology company serves more than 1.5 million sites, providing premium, enterprise-grade solutions, tools, and services, including specialized hosting platforms for WordPress, industry-tailored agency solutions, and developer-centric tools like Local, Advanced Custom Fields, NitroPack, and more. WP Engine's innovative technology and industry-leading expertise are why 8% of the web visits a WP Engine-powered site daily. Learn more at wpengine.com. About Big Bite Big Bite revolutionizes online publishing for global brands and newsrooms by developing scalable digital solutions and products, exclusively built on WordPress. With extensive experience in delivering large-scale projects, including several in partnership with WP Engine, the UK-based agency specializes in working with multi-faceted enterprise organizations that have numerous contributors, extensive content, and numerous challenges. Since its founding in 2011, Big Bite has designed and developed publishing ecosystems, high-traffic sites, custom themes, and innovative plugins on behalf of its impressive client portfolio, which includes brands such as The Times, The Wall Street Journal, the New York Post, Gumtree, Amnesty International, and Octopus Group. [1] The WordPress(R) trademark is the intellectual property of the WordPress Foundation. WP Engine is not endorsed or owned by, or affiliated with, the WordPress Foundation. View source version on businesswire.com: https://www.businesswire.com/news/home/20260107821691/en/