What you’ll do

In a few words…

Abarca is igniting a revolution in healthcare. We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning…

Our Infrastructure Operations team is critical for success at Abarca Health. They handle the days in and days out of the entire architecture of our systems from data processing to server updates and stability. Infrastructure Operations is split between our Datacenter Operations and Networking teams who collaborate to ensure the stability of our systems and enterprise cloud architecture via management of our networks and datacenters.

As our Director of Infrastructure Operations, you will plan, direct, and design activities to the development, implementation, and integration of organizational information systems, infrastructure, and/or software applications. The Director of Infrastructure Operations will manage and coordinate Information Technology resources across multiple initiatives related to the enterprise infrastructure. In this role you will lead and provide direction to the Infrastructure Operations teams, and external partners in addition to partnering with business leaders to identify opportunities, requirements, and solutions to support business growth, change, and development. Additionally, you will plan, organize, and manage staff and overall operations to ensure the stable functioning of the organization’s Enterprise Infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly the enterprise cloud, infrastructure automation, backup strategy, and network infrastructures such as firewalls, LAN/WAN, Web, Application and Database servers, wireless, carrier communications, and telecommunications systems.

The fundamentals for the job…

• Responsible in partnership with the Enterprise Architecture team, for the architecture, roadmap, design, standardization, automation, availability, security, and support of all networks, cloud, and physical infrastructure.
• Partner with senior leadership and peers to create and manage an actionable technology roadmap including planning and execution of Infrastructure Operations budget to meet business and technology needs and company growth.
• Partner with the Information Security team, be accountable for the compliance of the infrastructure with industry security standards, best practices, and regulatory requirements.
• Oversee activities to resolve platform incidents, and hardware and software problems in a timely and accurate fashion.
• Expertise in leading cloud transformation projects and will be a key stakeholder to partner with Enterprise Architecture teams to support cloud and platform strategies.
• Lead infrastructure operations transformation and partner with Network Operations Center to mature Site Reliability Engineering initiatives to manage business-critical systems, solve platform problems, mature Infrastructure as Code (IaC), and automate routine operational tasks to ensure a scalable and highly reliable platform.
• Lead Disaster Recovery and Business Continuity efforts for all Infrastructure Operations and participate as a stakeholder for the overall corporate maturity of the disaster recovery and business continuity programs (We count on IT in times of crisis.)
• Provide strong leadership and team building skills with a management style that fits the corporate culture and enables a strong customer service mind-set and partnership.
• Manage critical technology general control processes related to the Infrastructure Operations area, support user access management and other controls supporting PCI, HIPPA, and SOC requirements.
• Support Platform Monitoring and Abarca Operations Center teams including Major Incident Management process.
• Collaborate on the analysis of the current technology environment to detect critical deficiencies and recommend solutions for improvements necessary to support company growth.
• Define and establish infrastructure strategic planning, goals, and operating procedures.
• Develop the Infrastructure Operations team and mentor talent to deliver the technology management and execution capabilities of the company.
• Follow all safe work practices and requirements; immediately inform supervisor if there is a hazard.
• Manage complex networks and oversee formal planning, tracking, and reporting on project and staff performance
• Ensure that project/department milestones and goals are met, while adhering to approved budgets.

What we expect of you

The bold requirements…

• Bachelor’s Degree in related field (In lieu of a degree, equivalent relevant experience may be considered.)
• 10+ years of experience in Infrastructure Operations Leadership
• Experience in the following IT infrastructure concepts and solutions: Core infrastructure for both on-premises, cloud, and DR providers; IaC and related infrastructure automation, Site Reliability Engineering, highly available architectures with resilient network design experience, redundancy, monitoring and security control, carriers, and telephony technologies
• Experience with cloud adoption while embedding security, scalability, reliability, and automation to modernize and rapidly deliver technology solutions to support business objectives.
• Experience managing and supporting Enterprise Network Infrastructure components, Cisco, or Fortinet next generation firewalls.
• Experience supporting regulatory audits, including PCI, CMS, SOC, HIPPA, HITRUST and Supporting datacenters in multi-tenant environment.
• Deep knowledge supporting Infrastructure related operations management (NOC) and platform monitoring standards.
• Excellent oral and written communication skills.
• We are proud to offer a flexible hybrid work model which will require certain on-site work days (Puerto Rico Location Only)

Nice to have…

• We’d love to decorate your space with these certifications: Cisco CCNA, CCNP, or CCIE, Telephony, SIP and unified communication.
• Bilingual Fluency in Spanish and English.

Physical requirements…

• Must be able to access and navigate each department at the organization’s facilities.
• Sedentary work that primarily involves sitting/standing.

At Abarca we value and celebrate diversity. Diversity, equity, inclusion, and belonging are guiding principles of Abarca and ensure Abarca’s workforce reflects the communities it serves.  We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Abarca Health LLC is an equal employment opportunity employer and participates in E-Verify.  “Applicant must be a United States’ citizen. Abarca Health LLC does not sponsor employment visas at this time”

The above description is not intended to limit the scope of the job or to exclude other duties not mentioned. It is not a final set of specifications for the position. It’s simply meant to give readers an idea of what the role entails.

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