Full-Time

Head of Global Security

Risk and Compliance

Posted on 11/21/2024

ActiveCampaign

ActiveCampaign

501-1,000 employees

Customer experience automation platform for businesses

Consumer Software
Enterprise Software

Senior, Expert

Chicago, IL, USA

Hybrid position based in Chicago.

Category
Cybersecurity
IT & Security
Required Skills
AWS
Requirements
  • Bachelor's degree in computer science, information technology, or a related field.
  • 10+ years of experience in information security, with at least 5 years in a senior leadership role.
  • Expert in security technologies and best practices.
  • Experience with security risk assessment and management.
  • Experience with incident response and forensics.
  • Experience with security in the cloud (e.g., AWS) is required.
  • CISSP, CISM, CISA or other relevant security certification is a plus.
  • Excellent communication and leadership skills.
  • Experience building Internal Audit functions for SOC 2, ISO 27001, and PCI-DSS.
  • Excellent understanding of vulnerability management and associated tools and solutions.
  • Machine Learning Models understanding is a plus.
  • Prior penetration testing experience is a plus.
Responsibilities
  • Define and lead product security initiatives in close connection to the needs of partners, customers, the market and overall company objectives.
  • Lead a team of security professionals, including hiring, training, and performance management.
  • Lead incident response efforts operating as the incident commander, coordinating with relevant stakeholders to resolve security incidents while communicating effectively throughout.
  • Lead the IT team.
  • Manage Third Party (e.g., vendor) Risk Assessment Program with IT.
  • Manage stakeholder (customer, partner) security questionnaires and assessment processes. Interface with customer management as necessary.
  • Manage threat and vulnerability management.
  • Ensure an effective SSDLC is in place for engineering.
  • Implement security controls and processes to protect the company's data and systems from external threats.
  • Own the SOC2 audit, and lead work to implement ISO27001 certification.
  • Conduct risk assessments and implement appropriate controls to mitigate identified risks.
  • Stay up to date with the latest security technologies and best practices.
  • Develop and maintain security policies, standards, and procedures.
  • Develop and lead comprehensive security training programs across the organization to ensure all employees understand and adhere to security best practices, fostering a culture of proactive risk awareness and protection.
  • Guide security engineering on InfoSec/AppSec standards, auditing, and penetration testing.
  • Manage analysis of fraud vulnerabilities, control weaknesses, and gaps to mitigate and remediate significant issues, trends, and loss events.

ActiveCampaign provides a customer experience automation platform designed to help businesses connect with their customers more effectively. The platform integrates various functions such as sales, marketing, and customer service, enabling businesses to automate and personalize their interactions across different channels throughout the customer lifecycle. Users can access tools for email marketing, customer relationship management (CRM), and marketing automation, along with pre-built automation templates that simplify the setup of workflows tailored to specific business needs. Unlike many competitors, ActiveCampaign focuses on serving a diverse range of industries, including travel, healthcare, and real estate, and operates on a subscription-based model that allows clients to choose the level of service they require. The goal of ActiveCampaign is to enhance customer engagement and streamline operations for growing enterprises.

Company Stage

Series C

Total Funding

$350.2M

Headquarters

Chicago, Illinois

Founded

2003

Growth & Insights
Headcount

6 month growth

3%

1 year growth

5%

2 year growth

-1%
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Simplify's Take

What believers are saying

  • The expansion into new global hubs like Krakow and Costa Rica indicates strong growth and increased opportunities for employees.
  • ActiveCampaign HQ's launch for franchise and multi-location businesses showcases the company's commitment to addressing specific market needs, potentially leading to higher customer retention and satisfaction.
  • The company's research-driven approach, as seen in their consumer reports, helps businesses stay ahead of market trends and consumer preferences, providing valuable insights for strategic planning.

What critics are saying

  • The competitive landscape in marketing automation is intense, with major players like HubSpot and Salesforce posing significant threats.
  • Rapid expansion and opening of new hubs may strain resources and lead to operational inefficiencies.

What makes ActiveCampaign unique

  • ActiveCampaign's platform uniquely integrates sales, marketing, and customer service functions, providing a holistic approach to customer experience automation.
  • The company offers pre-built automation recipes, enabling businesses to quickly set up tailored workflows, which is a significant time-saver compared to competitors.
  • ActiveCampaign's global data centers, including the new one in Germany, ensure high data availability and compliance with regional regulations, enhancing reliability and trust.

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