Full-Time
Operations Manager
Updated on 8/1/2026
Akima
1,001-5,000 employees
Federal contractor delivering facilities, IT, logistics
Compensation Overview
$154k - $194k/yr
Herndon, VA, USA
Hybrid
Three days or fewer on-site per week are implied by the hybrid work arrangement.
 IT & Security (1) |
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- Ability to obtain and maintain Department of Homeland Security suitability and any required clearances.
- A bachelor's degree in information technology, computer science, engineering, business, or a related field.
- At least 10 years of experience supporting federal information technology programs, including large-scale information technology operations and maintenance environments.
- At least 5 years of experience in a senior operations, service delivery, or information technology leadership role.
- Experience leading multidisciplinary teams in mission-critical information technology environments.
- Experience managing information technology operations and maintenance, Information Technology Infrastructure Library-based service management, service-level agreement performance, operational reporting, and customer communication.
- Experience with information technology service management platforms, preferably ServiceNow.
- Strong communication skills with experience supporting executive reporting, customer briefings, and performance reviews.
- Lead daily information technology operations and maintenance execution across the contract, ensuring service performance, issue resolution, staffing coverage, and service-level agreement compliance remain aligned with Transportation Security Administration mission needs.
- Serve as the senior operational point of contact for service performance, customer engagement, internal coordination, and issue resolution.
- Coordinate operations, engineering, cybersecurity, service management, subcontractor, and vendor teams to ensure integrated delivery.
- Monitor metrics, ticket trends, backlog, staffing coverage, service risks, and service-level agreement performance to drive corrective action and continuous improvement.
- Support Information Technology Infrastructure Library-aligned information technology service management processes, including incident, problem, change, request, configuration, knowledge, reporting, and continual service improvement.
- Support 24x7x365 operations through leadership coverage, escalation discipline, shift coordination, and rapid response to mission-impacting events.
- Coordinate cybersecurity-driven operational support, including vulnerability remediation, authorization to operate sustainment, continuous monitoring, Risk Management Framework support, and compliance tracking.
- Support staffing, workforce planning, risk management, customer briefings, quarterly business review inputs, performance reporting, and modernization initiatives.
- Experience with Transportation Security Administration or Department of Homeland Security programs.
- A master's degree in information technology, computer science, engineering, business, or a related field.
- Professional certifications such as Project Management Professional, Information Technology Infrastructure Library version 4, Agile/Scrum, HDI, or related certifications.
- Experience with 24x7x365 operations, network operations centers, service desks, cybersecurity operations, cloud operations and maintenance, automation, DevSecOps, Zero Trust, or federal compliance requirements.
Akima provides services to the U.S. federal government across facilities, IT, logistics, protective services, systems engineering, mission support, FF&E, and construction. It delivers contracted, integrated services to help government missions succeed. As a subsidiary of NANA, an Alaska Native Corporation, Akima aims to create long-term value for its parent while achieving superior outcomes for customers, guided by Iñupiat values. Its differentiators include Alaska Native ownership, a broad multi-domain service footprint, and a focus on federal missions; its goal is to support customer missions and sustain value for NANA and the Iñupiat community.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Colorado Springs, Colorado
Founded
1995
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Simplify's Take
What believers are saying
- Acquired Pinnacle Solutions, enhancing defense training and sustainment capabilities.
- Appointed Lauren Cates as VP for Emerging Markets Group to expand mission-critical tech.
- Appointed Marcus Lopez as COO with 30 years experience to drive operational excellence.
What critics are saying
- 8(a) subsidiaries graduate, losing sole-source edges to General Dynamics and CACI.
- FY2026 NDAA shifts DoD cloud contracts to AWS and Azure, crushing Akima's IT revenue.
- NANA shareholder lawsuits over fund mismanagement halt $500M+ pipelines via audits.
What makes Akima unique
- Akima delivers agile solutions in facilities, IT, logistics, and construction as NANA subsidiary.
- Ranked #31 on Washington Technology's 2025 Top 100 government contractors list.
- Provides mission support to Sandia National Laboratories in high-security environments.
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Benefits
401(k) Retirement Plan
401(k) Company Match
Company News
Akima, a federal government solutions provider, has appointed Lauren Cates as vice president of business development for its Emerging Markets Group. Cates will lead growth strategy and expand the company's presence in delivering mission-critical technologies to government and military customers. Cates brings over 15 years of federal contracting experience. She previously led Indigo IT's growth team, securing major contracts in cybersecurity, cloud and enterprise IT services, and spent more than a decade with Bowhead Family of Companies managing billion-dollar pipelines. Akima, a subsidiary of Alaska Native Corporation NANA, employs over 11,000 people and delivers solutions across IT, logistics, aerospace and construction. The company ranked #31 on Washington Technology's 2025 Top 100 government contractors list.
Akima, a federal government contractor, has appointed Marcus Lopez as chief operating officer. Lopez will report to president and CEO Bill Monet and oversee operational excellence and customer delivery. Lopez brings over 30 years of experience in government and commercial sectors. Most recently, he served as president and chief growth officer at Belcan, a Cognizant company, where he led the integration of a $20 billion enterprise. Previously, he headed ManTech's Advanced Research Technology Business Unit. A former US Navy officer and pilot, Lopez commanded an elite strike/fighter squadron. Akima is a subsidiary of NANA, an Alaska Native Corporation, employing 11,000 people and delivering solutions in IT, aerospace, construction and other areas. The company ranked 31st on Washington Technology's 2025 Top 100 government contractors list.
Akima has entered into a definitive agreement to buy Pinnacle Solutions, Inc., a provider of training and sustainment products and services to defense