Sales & Service Associate

Who We Are:

On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.

The Role and What You’ll Do:

The Sales & Service Associate plays a key role in driving revenue and enhancing the client experience within our Tennis events and hospitality space. This role is primarily responsible for proactively selling travel and hospitality packages to individuals and groups attending tennis events. With a strong focus on building relationships, converting inquiries into sales, and delivering personalized service, this associate ensures every customer journey begins with excellence.

This is a 60/40 role, with approximately 60% focused on sales and 40% on customer service and support.

Sales

• Execute the sale of innovative products that meet the needs of partners and clients; identify further sales and service opportunities to upsell VIP/upscale packages

• Proactively engage with inbound leads and potential customers to sell travel and hospitality packages for tennis events.

• Effectively promote products and services to meet customer needs and exceed sales targets.

• Follow up with warm leads and past clients to drive repeat business and upsell opportunities.

• Build rapport with clients to understand preferences, provide tailored solutions, and close sales.

• Understand and achieve profitability goals as it relates to product fulfillment and tennis event packages

• Gain an understanding of TPS to build and manage package/product offerings, rooming lists, hotel vouchers, ticketing, special requests, etc.

 Customer Service & Support

• Assist travelers in planning and executing their event travel based on their itinerary.

• Handle inbound inquiries via phone and email to support existing customers—answering questions, resolving issues, and providing detailed information.

• Investigate and resolve specific issues related to clientele; identify and escalate priority issues; and route calls/issues to the appropriate resource

• Deliver a customer-first experience that reflects the standards and service values of the CA office.

• Other general administrative duties (e.g., filing, data entry, etc.) as assigned

You Have These

• G.E.D. or high school diploma

• Experience in a customer service position (minimum of 3+ years) preferably in sports and/or travel and hospitality industry

• Strong organizational, telephone etiquette, and customer service skills

• Attention to detail and accurate data entry and typing skills

• Exceptional interpersonal skills – a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills

• Ability to multi-task within a high-pressure environment;

• A proven record of accomplishment of strong personal effectiveness in which imaginative and distinctive service have been demonstrated

• Continually strive for self-development and discovering better means of accomplishing both personal and professional goals

We’d Love If You Also Have These: 

• Bachelor’s Degree in Sports Management, Business or a related field strongly preferred

• Experience with TPS a plus

• Knowledge of Tennis Events, Events Operations, and Travel & Hospitality

• Must be empathic to customers’ needs 

Travel: Additional hours, some weekends, and availability to travel for work during holidays is required during peak events times.

How we work: 

TKO is at the center of sports, media, entertainment, and fashion and is a largely relationship-based business. To foster an environment of collaboration, develop our future talent, and build on relationships across leadership, peers, and teams, we work from the office 4 days per week/in a remote capacity. We see immeasurable value internally and throughout the core of the businesses we support.

Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Per local requirements and in the interest of transparency, the range shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. The company strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings.

Hiring Range Minimum:

$23.44 hourly

Hiring Range Maximum:

$31.25 hourly