INACTIVE
Full-Time
Transit Operations Specialist
Posted on 11/29/2022
Mobility solutions
Junior, Mid, Senior
Green Bay, WI, USA
Required Skills
Salesforce
Marketing
Customer Service
Requirements
- Clear communicator with excellent reading comprehension and writing skills
- Excellent computer and technical skills, including experience with Microsoft Office, the Google Suite, previous CRM tools like Salesforce a plus
- Strong listening skills and a great conversationalist
- A well-rounded team player who takes ownership of (and pride in) your work
- A strong work ethic and an entrepreneurial spirit
- Dynamic; willing to wear multiple hats and work on projects of all types
- You take initiative to solve problems and get the job done
- Empathy and the ability to put yourself in the customer's shoes
- General awesomeness and a sense of humor
- Ability to work 6:00PM-11:00PM, and on Saturdays
Responsibilities
- Serve as the front line, speaking with driver-partners face-to-face, over the phone and through email/SMS to help improve their first experience with Via or manage their accounts
- Thrive in a fast-paced environment tackling an array of customer issues
- Become an expert on our services and spread the love of Via everywhere
- Deliver above-and-beyond customer service to our driver-partners, finding new and interesting ways to make customers smile
- Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer's experience
- Coordinate with management to channel customer feedback to all areas of the business such as technology, marketing, design, and product teams
Via's mission is to create a truly dynamic mass transit system, liberated from the constraints of fixed routes and fixed schedules
Company Stage
Series G
Total Funding
$1.1B
Headquarters
New York, New York
Founded
2012
Growth & Insights
Headcount
6 month growth
↑ 7%1 year growth
↑ 29%2 year growth
↑ 30%Benefits
Competitive salaries and equity packages.
Health and wellness benefits.
Local volunteer opportunities.
Support for all new parents.
Learning opportunities through our Via-Versity.
Employee Resource Groups.
INACTIVE