Our story

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

To learn more about us, visitstradaglobal.com

About the role:

Annual Activities

•Create Annual Activity Planner and share with the client and TPV.

•Approve and Publish Final Version of Agreed Annual Payroll Calendar and system set up .

•Agree password format for the year

Service Delivery

•Act as First point of escalation for payroll queries.

•Handle all the non-Payroll related tickets under the correct function .

•Mass upload, master data processing in hrX (only if applicable)

•Exchange event monitoring (only for hrX clients)

•Manager RCA - Arrange RCAs. validate quality Etc

•LVMS or BO reports to ensure all the ticket are close on time by TPV

•Responsible for the updating, maintaining, and enforcing of the Defined Work Instructions (DWIs) and CLIENT Solution workbook

•Responsible for the resolution of Technical/Functional issues escalated from the team, CLIENT and/or Partner and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidence so Application Services and/or Products can investigate

SLA Reporting

•Cross check the KPI with the real results and report to TPV to identify and correct any deviation

•Updating of SLA and fail reason in LVMS reported on monthly bases.

Change Requests

•Check Client/Alight CSW/SOW for compliance

•Check Alight/TPV CSW/SOW for compliance

•Notify PSM on Change Requests raised

•Apply the CR process as per VPS 3.0 std. process

•Update CSW and get client’s approval on the changes in Docs

Escalations

•SPOC for TPV´s

•First Escalation point for Clients.

•Include in RAG the escalations with PSM help

•Manage issues that need to be escalated - TPV related

Security and Compliance

•Initiate SI process in case any SI detected by PSA

•Perform SOC1 Controls

Hyper-care

•Participate in Hyper care calls

•Collaboration with Project Manager, PSM and OA team for Integration Support etc

•Supporting and Validating the test performed during pre-go live phase. (UAT/SIT testing and data mapping configuration, support in process definition)

•VPS process Walkthrough call with all the new CLIENTs during Hypercare

Governance

•Manage regular Operations calls (Corrections call/Post-payroll call etc)

•Prepare post payroll Review Deck.

•Manages Operational Plan to track actions/issues.

•Manage issues that need to be escalated - TPV related

•Ensure adherence to all agreed schedules as per SOW for Client/TPV

•Collaborate with PSMs to ensure on the quality of services provided by the TPV provided to the client.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Partner Service Associate

Alight

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