CDLI Team Leader

Location:

127 Public Square - Cleveland, Ohio 44114

About the Business:

KeyBank is committed to growing their National Affordable Housing Platform through their Community Development Lending & Investment group (“CDLI”). CDLI’s mission is to help clients and communities thrive. CDLI provides capital solutions for affordable housing and community development projects in urban and rural communities. As one of the nation’s premier affordable housing capital providers, CDLI offers one-stop-shop debt and equity/investment capabilities that bring together balance sheet, equity/investment and permanent loan offerings. Non-profit and for-profit affordable housing owner-operators and developers seeking to build, acquire and preserve affordable housing can leverage CDLI’s broad, fully integrated platform, including solutions such as: construction; acquisition; bridge-to-re-syndication and preservation loans; lines of credit; various permanent loan executions including Fannie Mae, Freddie Mac, FHA/HUD, Private Placement and bonds; and equity investments for low-income housing projects, especially Low Income Housing Tax Credit (LIHTC) financing. With a national presence and an experienced team of more than 100 professionals serving clients coast to coast, CDLI delivers deep product and solution expertise to help local affordable housing and economic development projects succeed. 

About the Job:

KeyBank’s Community Development Lending and Investment Team is looking for an experienced leader to join as Team Lead for the Central Region.  This role will be responsible for strategic growth and business development activities for Key’s Community Development Lending and Investment businesses. The individual will lead a team of professionals providing advice and capital solutions including acquisition, construction, interim financing, permanent mortgages, tax credit equity, and deposit and cash management services targeting affordable housing and community development owners, acquirers and managers. 

The Team Leader for CDLI drives community development, commercial lending production, and financial results through the management of a Community Development Lending & Investment (CDLI) sales team across multiple markets, Districts and Region(s) to assure continued Outstanding CRA ratings and drive meaningful revenue. 

Job Functions

Sales and Service:

The role will manage the financial performance of the Community Development Lending & Investment Sales Team within one or more Regions, delivering CDLI’s contribution margin and revenue growth while meeting or exceeding the CRA and community impact responsibilities in the communities served by the Bank nationally.

• Drives a high-quality profitable portfolio within the CDLI region(s) by developing market area strategies, enhancing sales effectiveness and implementing a disciplined sales and credit culture.
• Manages mission focused growth utilizing multi-layer funding structures including Low Income Housing Tax Credits.
• Provides leadership and guidance to team of Bankers regarding appropriate client and deal selection as well as appropriate pricing and credit risk parameters.
• Aggressively develops CDLI client relationships, acts as a catalyst for Key in the Community and effectively works external business centers of influence for opportunities.
• Identifies and keeps sales teams in regular contact with high profile COIs, clients, and traditional Community Development project funders though out the team’s geographies.
• Proactively identifies issues developing in LMI and affordable housing markets and takes action to avoid adverse impact on the community bank image.
• Effectively disseminates information to internal/external clients regarding Key’s positive impact and influence on the communities served through CDLI’s lending and tax credit investments.  Seeks to identify team’s PR opportunities and high-profile project internal and external PR opportunities.
• Ensures that products and services are delivered in a quality manner and in accordance with desired service levels.
• Assures team members effectively partner with other KeyBank teams (such as Commercial Mortgage, Payments/Deposits, and Capital Markets) leveraging expertise and delivering exceptional client satisfaction.
• Acts as a trusted advisor to a team’s current and future most profitable relationships.
• Actively participates in Industry conferences/workshops and promote employee engagement activity, serve on community-based boards and committees to represent Key within Districts and Region(s).

Essential Functions:

• Drives performance of the CDLI sales team, provides development plans, monitors progress, provides ongoing recognition for successes and acts on performance issues. 
• Works collaboratively with leadership to develop effective market strategies that generate scalable opportunities for the CDLI team.
• Coaches and directs the team sales efforts by ensuring consistent and targeted sales processes.
• Selects, hires and coaches for retention of a high-quality work force and talent development.
• Serves as a liaison between the CDLI team and various areas of the bank to resolve sales problems or answer questions.
• Provides support for sales and product training programs for CDLI Bankers & Associates and recommends new training programs to address specific needs.
• Promotes the 1Key Philosophy to team.  Encourages cross vertical collaboration to deepen client relationships enterprise wide.
• Ensures that the team is informed of new products, pricing model changes, stays abreast of industry changes, services and delivery alternatives.
• Partners with Credit Administration, Loan Operations, Real Estate Services, and other support partners to maintain credit quality goals in line with Keys moderate risk profile.   Ensures that loans are closed in compliance with credit approval, required documentation is executed, and booked accurately.
• Takes risk management ownership of existing loan portfolio and works with team to proactively identify, mitigate and resolve any elevated risk concerns.
• Actively participates in Industry conferences/workshops and serving on community-based boards and committees to represent Key within the market.

Credit & Risk Role:

• Lead a team in accordance with internal policies, laws and regulations and complete risk training by defined due dates.
• Identify and know the risks specific to your role, consistently adhere to defined procedures/controls mitigating these risks within appropriate timeframes.
• Complete any identified issues/findings and risk corrective action plans within defined timeframes.
• Align pricing and leverage capital to support business strategies and acceptable risk adjusted returns, as applicable by line of business.
• Demonstrate sound understanding of the fundamentals of credit and investment analysis in line with Keys desired risk profile.
• Consistently identify and assess materiality of risks and appropriately mitigate/match with transaction return expectations.
• Productive relationship with credit partners characterized by collaborative deal making and full and timely disclosure of transaction risks.
• Consistent loan/investment portfolio performance over longer-term horizon.
• Assist with regulatory and compliance exercises as required for both internal and external parties.

Required Qualifications:

• Bachelor’s degree (in related field)
• 7 to 10 ten years’ experience in affordable housing lending/investment and commercial real estate lending with demonstrated strong credit acumen.
• Demonstrated ability to lead through coaching/example, manage and champion a successful sales team.
• Experience implementing creative selling and innovative problem-solving techniques.
• Proven ability to drive a business development effort individually and within a team.
• Demonstrated sensitivity to the financial needs of low-to-moderate income individuals/communities and understand of the market.
• Demonstrated proficiency in executing against a disciplined sales process within a sales service environment.
• Strong knowledge of financial markets.
• Strong verbal and written communication skills.

Preferred Qualifications:

• Advanced college degree (MBA preferred)
• 10+ ten years’ experience in affordable housing and commercial real estate lending with demonstrated strong credit acumen.
• Recognition as an affordable housing industry expert
• Expert in Low Income Housing Tax Credit (LIHTC) lending and equity investment.
• Expert in financing all types of affordable housing including: LIHTC, Section 8, Naturally Occurring Affordable Housing (NOAH), Workforce Housing, Preservation, and New Construction.
• Strong existing relationships with top 100 owners of affordable housing.
• Proven track record leading a team of affordable housing lenders and investors.
• Expert in balance sheet lending, equity investment, mortgage banking, and capital markets.

What you will get from this opportunity:

• A competitive base salary + annual discretionary bonus.
• Generous benefits – 401(k) matching (dollar-for-dollar up to 7%), PTO, fitness and tuition reimbursement and so much more.
• On the job training and access to a library of on-demand professional development tools, training courses, and a formal enterprise mentoring program.
• You will build deep client relationships with owners and investors of affordable housing properties. 
• You will have the opportunity to “own” / manage the region and market for which you are aligned.  
• Join a growing and expanding team rooted in economic reward for the communities in which we live and play for long term sustainability in affordable housing.
• Access to internal partners and leadership based on Key’s Regional Bank size.

Job Posting Expiration Date: 05/31/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.