Full-Time
Chief Financial Officer
Updated on 8/1/2026
interface.ai
201-500 employees
AI-driven virtual assistants for banking
Compensation Overview
$300k - $335k/yr
San Francisco, CA, USA
In Person
On-site work in San Francisco is listed.
 Accounting (1) |
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- Proven finance leadership in high-growth B2B SaaS, ideally at Series B–D, with experience as a Chief Financial Officer or Vice President of Finance acting as the number-one finance leader.
- Mastery of annual recurring revenue dynamics, retention cohorts, pipeline and forecast modeling, sales productivity, and unit economics.
- Strong command of generally accepted accounting principles, ASC 606, audit management, tax, and multi-entity consolidations, with experience implementing enterprise resource planning and billing systems at scale.
- Experience leading or contributing to venture or debt raises and investor relations, with the ability to communicate at board level and manage diligence.
- A track record of building scalable processes, systems automation, and a data-driven operating rhythm that improves speed and accuracy.
- Familiarity with vendor risk-management expectations of credit unions and banks, including security attestations and compliant processes.
- Ability to collaborate effectively and influence stakeholders across go-to-market, Product, and Customer Success.
- Willingness to be hands-on while building for scale in a fast-paced, remote-first environment.
- Own the long-range plan, annual operating plan, and rolling forecasts, aligning spend with growth priorities and capital efficiency.
- Run weekly and monthly business reviews using key performance indicators including annual recurring revenue, net revenue retention, gross margin, customer acquisition cost payback, lifetime value to customer acquisition cost, magic number, cash runway, and hiring versus plan.
- Drive scenario modeling for market expansion, product investment, and hiring plans, and establish return-on-investment frameworks for major investments.
- Lead United States generally accepted accounting principles accounting and revenue recognition for multi-year, usage-based, and multi-element software-as-a-service contracts.
- Automate the month-end and quarter-end close, manage audit and tax compliance, and implement policies and controls for audit readiness.
- Oversee multi-entity consolidations, state and local tax, and global expansion mechanics including entity setup and transfer pricing.
- Own and integrate the finance stack for accounting, billing, customer and customer relationship management data, and analytics so information moves from deal to invoice to revenue to forecast.
- Establish data governance covering systems of record, key performance indicator lineage, and access controls for single-source-of-truth reporting.
- Co-own pricing and packaging with Product and go-to-market, and set deal guardrails, discount frameworks, and approvals to protect margin.
- Partner with Revenue Operations on pipeline integrity, forecast accuracy, sales compensation design, territory and quota planning, and productivity analytics.
- Lead equity and debt strategy, fundraising readiness, and investor narrative; run diligence and manage covenants.
- Manage cash, collections, working capital, and banking relationships, and optimize cash-flow forecasting and treasury operations.
- Own board reporting and communications, presenting performance, outlook, and risk mitigation.
- Act as the executive owner for credit union and community bank vendor due-diligence responses and ongoing monitoring.
- Maintain a standardized package covering financial statements, SOC 2 and ISO attestations, business continuity and disaster recovery, data residency, subprocessor lists, insurance, and penetration-test summaries.
- Drive contract standards aligned with financial-institution expectations, including security and privacy annexes, audit rights, service-level agreements, breach and business-continuity obligations, subcontractor controls, termination assistance, and right-to-assess provisions.
- Partner with Security and Legal to maintain SOC 2 Type II and ISO 27001, Gramm-Leach-Bliley Act and Federal Financial Institutions Examination Council-aligned policies, incident-response economics, and vendor-security questionnaire readiness.
- Oversee the budget and finance controls supporting the compliance posture.
- Own financial oversight of business-continuity and disaster-recovery testing, recovery-time and recovery-point commitments, supplier redundancy, and tabletop exercises.
- Maintain the insurance portfolio, including errors and omissions, cyber, directors and officers, and general liability coverage, with limits aligned to contractual requirements.
- Implement an internal-controls framework covering approval matrices, vendor onboarding, revenue policies, access and segregation of duties, and change management.
- Establish Audit and Finance Committee cadence and pre-SOX discipline for later-stage scale.
- Build and mentor a high-performing team across Accounting, FP&A, and Finance Operations, and attract and develop talent ahead of need.
- Optionally steward People and Human Resources operations in partnership with the People leader, including compensation and benefits, employee stock purchase plan, and headcount-plan governance.
- Experience with AI or machine learning or enterprise platforms sold to regulated industries.
- Exposure to government or credit-union procurement processes and customer security reviews.
- M&A evaluation and post-merger integration experience.
- Equity administration and 409A or compensation design oversight.
- Experience with global teams.
Interface.ai provides an AI-powered platform that delivers intelligent virtual assistants for banks and credit unions. Its agents operate across voice, chat, and mobile as a 24/7 personal bank teller, with Agentic Voice AI, Agentic Chat AI, and Agentic Employee AI, and are pre-trained on 60+ banking use cases while integrating with core banking, CRM, and LOS systems. It differentiates itself by targeting community banks and credit unions with ready-to-use, industry-specific AI and end-to-end automation, backed by a performance-based pricing model. Its goal is to improve operational efficiency, boost customer self-service, strengthen regulatory compliance, and help financial institutions scale AI-powered service across channels.
Company Size
201-500
Company Stage
Early VC
Total Funding
$80M
Headquarters
San Francisco, California
Founded
2018
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Simplify's Take
What believers are saying
- $30 million October 2024 funding supports product expansion and sales.
- Over 100 financial institutions provide referenceability and expansion opportunities.
- Performance-based pricing fits community banks seeking measurable automation outcomes.
What critics are saying
- Large banks increasingly build in-house AI assistants instead of buying.
- Core vendors can bundle comparable AI into existing banking contracts.
- Regulatory scrutiny and a single bad transaction can damage trust quickly.
What makes interface.ai unique
- Purpose-built agentic AI for community banks and credit unions.
- Unified voice, chat, and employee-assist platform on one AI brain.
- Pre-trained on 60+ banking use cases with core-system integrations.
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Benefits
Health Insurance
Paid Vacation
401(k) Retirement Plan
Parental Leave
Professional Development Budget
Growth & Insights and Company News
6 month growth
↑ 2%1 year growth
↑ 5%2 year growth
↑ 27%Interface.ai, an AI platform provider for banks and credit unions, has raised $20 million in its first external funding round, led by Avataar Venture Partners. The company, which has been self-funded since its 2019 founding, serves over 100 financial institutions. The funding will enhance Interface.ai's proprietary generative AI technologies and expand its team to accelerate product development. The company's AI agents currently manage over 60% of initial customer enquiries using advanced natural language processing to deliver personalised banking experiences. Interface.ai plans to strengthen its regulatory compliance capabilities and speed up go-to-market strategies through increased sales, marketing and partnership development. The company aims to become a billion-dollar revenue business by scaling its AI solutions across voice, chat and branch operations.
Interface.ai has launched Smart Collections, a multi-channel AI agent designed to help credit unions and community banks manage early-stage delinquency. The announcement comes as credit unions reported total delinquency of 95 basis points in Q3 2025, with 30-59 days past due delinquencies rising to 1.13% in September 2025. Smart Collections combines outbound voice, two-way SMS and email AI agents to handle collections across various products including overdrafts, credit cards, auto loans and mortgages. The system features policy controls, journey orchestration and automated quality assurance to ensure compliance whilst maintaining member relationships. Built on interface.ai's BankGPT platform, the solution integrates with core banking systems from Jack Henry, FIS, Fiserv and others. Interface.ai currently serves nearly 100 community financial institutions, processing over 1.5 million conversations daily.
interface.ai launches Smart Collections - an agentic, multi-channel collections AI Agent built for credit unions and community banks to increase payments. interface.ai New solution automates early-delinquency outreach across voice, SMS, and email and increases payments - combining product-aware playbooks, policy-gated compliance, and self-service controls to improve cure rates while protecting member relationships PALO ALTO, Calif., Feb. 19, 2026 (GLOBE NEWSWIRE) - interface.ai, the leading provider of specialized AI agents for credit unions and community banks, today announced the launch of Smart Collections - a new multi-channel, agentic collections AI designed to help community financial institutions cure delinquency earlier, before accounts roll to later stages and recovery costs rise. Early-stage delinquency is becoming a sharper focus across the industry. Credit unions reported total delinquency of 95 basis points in Q3 2025, and consumer credit data showed 30-59 days past due delinquencies rising to 1.13% in September 2025, nearing pre-pandemic levels - underscoring why earlier engagement and higher-quality outreach matter now more than ever. Built for the reality of community finance: limited staffing, high service expectations, tight compliance Collections leaders at credit unions and community banks are under constant pressure to do more with less - without sacrificing member trust. Smart Collections addresses this with coordinated automated outreach and compliance-by-design: * Outbound Voice AI Agent that can place calls, verify identity (policy-gated), capture Promise-to-Pay, send payment links, and escalate to a human when needed * Two-way SMS AI Agent that supports STOP/opt-out handling, payment link flows, intent detection (pay, dispute, hardship), and compliant cadence controls * Two-way Email AI Agent with deliverability safeguards, templates, reply handling, and preference management * Product-aware playbooks for the products most common in CU/community bank portfolios: * negative balance / overdraft, overdraft line of credit * credit card, auto/RV/boat, personal installment, personal LOC * share/CD-secured credit builder loans * HELOC/home equity * optional mortgage early-intervention workflow with timing gates and notices (where applicable) Differentiated from "point solutions" - comprehensive agentic execution with auditable controls Smart Collections is designed for institutions that want more than a standalone collections workflow system, a digital self-cure portal, or a generic omni-channel messaging tool. Many solutions in the market focus on one layer - collections case management and analytics, a borrower self-service portal, or communications routing - leaving teams to stitch together policies, orchestration, AI behavior, and QA.
Interface.ai has raised $30 million in funding to advance its artificial intelligence solutions for banking. The company, which serves over 100 banks and credit unions across North America, plans to use the capital to accelerate development of generative AI capabilities and expand its team of AI specialists. The startup focuses on transforming customer interactions through advanced voice and chat technologies that handle complex banking queries, from balance checks to loan applications. Its proprietary AI models enable financial institutions to deliver personalised customer experiences whilst improving operational efficiency. The funding will support Interface.ai's strategic growth initiatives, including deepening industry partnerships, expanding its global workforce, and enhancing marketing efforts. The company aims to enable faster integration of its scalable AI solutions into existing banking systems.
Red Rocks Credit Union introduces Roxie, a new virtual assistant designed to transform member service. Red Rocks Credit Union has launched Roxie, a new virtual assistant that brings members faster, friendlier and more modern support. The technology reflects the credit union's growing leadership in digital innovation across the financial services industry. Roxie is available by phone around the clock and is designed to give members quick access to account information, help with everyday questions and a smoother service experience any time they need it. The launch positions Red Rocks among the earliest credit unions in the country to deploy a fully conversational, voice-first assistant built on advanced, agentic AI. The credit union expects the technology to manage more than half of routine inquiries by the end of the year, allowing staff to focus on complex interactions and expanding service capacity without additional headcount. Red Rocks built Roxie in partnership with interface.ai, a leading provider of intelligent service technology for community financial institutions. The platform enables natural conversation, secure authentication and fast information retrieval, reducing wait times and streamlining access for members. "Roxie reflects our commitment to stay ahead of what our members need," said Darius Wise, President and CEO of Red Rocks Credit Union. "People expect service that is simple, personal and fast. Our focus is on creating tools that make their financial lives easier while preserving the human connection that defines who we are. Roxie is an important milestone in our long-term vision to deliver a more responsive and future-ready credit union." Roxie helps members check balances, review recent transactions, find branch information and get answers to common questions through natural voice interaction. Members can call in at any time and receive help immediately without waiting. Roxie verifies identity using multifactor authentication, which keeps member information protected throughout every interaction. The new system also supports greater accessibility and provides consistent service during peak call times and after hours. Other institutions using similar technology have seen improved call resolution, reduced wait times and higher satisfaction among both members and staff. Red Rocks selected interface.ai for its focus on community financial institutions and its strong record in security and compliance. The company's platform is ISO 27001 certified and SOC 2 Type II attested, and aligns with major financial data protection standards. "Technology is evolving quickly and we want to shape that progress in a way that strengthens relationships rather than replaces them," said Josh Henderson, Senior Vice President of IT at Red Rocks Credit Union. "Roxie helps our team focus on the conversations that require a human touch while giving members more control and convenience in the moments that matter. It also lays the foundation for future capabilities that will help us serve members even more effectively." The launch comes at a time when credit unions nationwide are exploring how new technologies can support expanded service hours, reduce cost-to-serve and meet rising expectations for fast, intuitive support. Red Rocks views Roxie as a significant step in its broader strategy to use thoughtful, responsible innovation to enhance financial well-being for its members. The credit union plans to expand Roxie's capabilities over time, including support for more advanced transactions and deeper financial insights as member needs evolve. Roxie is now available to all Red Rocks Credit Union members. More information is available at redrocks.org/virtual-assistant.