Sr. Manager

Job Description

The Senior Manager, NA Product Strategy and Strategic Initiatives, will directly support the Senior Director in driving the execution of strategic priorities for the North America (NA) Product & Strategy organization. This role is responsible for leading and delivering high-impact initiatives, with a focus on measurable outcomes, operational excellence, and cross-functional collaboration in a fast-paced environment.

We follow a few team principles and lead by example: Just be curious, Quality over quantity, Ask ‘why not’, The glass is always half-full, We will figure it out, together.

Key Responsibilities and Expected Outcomes:

• Lead and execute strategic projects related to product pricing, go-to-market strategies, and new product solutions, ensuring alignment with NA Product OKRs and organizational goals

• Deliver rigorous, fact-based quantitative analyses, in partnership with the Data Center of Excellence team, to inform decision-making and support the development of executive materials, with clear recommendations and actionable insights

• Support the development of long-term strategic plans that anticipate market trends in payments and drive competitive advantage, specifically around both card-based and Account to Account payment solutions.

• Build and maintain strong, trust-based relationships with NA and Global leaders in Product and other cross-functional teams, acting as a connector to accelerate delivery and resolve challenges proactively

• Conduct comprehensive market and competitive research, leveraging internal, network, and AI resources, translating findings into strategic recommendations that directly impact the team’s product development, positioning and go-to-market plans

• Define and track key performance indicators (KPIs) for new and existing payment solutions, ensuring continuous improvement and business impact

• Own specific projects end-to-end, from scoping and stakeholder alignment through execution, delivery, and post-launch performance measurement.

• Communicate complex strategies and recommendations to senior management and executive stakeholders through compelling, executive-ready presentations and briefing materials

• Contribute to team development by sharing best practices, and supporting broader team initiatives as needed

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:
• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications
• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Demonstrated ability to structure, manage, and deliver complex, cross-functional projects on time and within scope, engaging stakeholders at all organizational levels
• Proven track record in developing executive-level presentations and materials under tight deadlines, with clear, persuasive communication skills
• Advanced analytical and problem-solving skills, with a history of applying quantitative rigor and attention to detail to strategic business challenges
• Experience in payments, fintech, or related industries, with a strong understanding of market dynamics
• Personal presence and confidence in communicating with senior executives and external partners.
• Adaptable, quick study, with a proactive, solutions-oriented mindset and a strong bias for action and delivery.

Performance Expectations
• Follow a few principles: Just be curious, Quality over quantity, Ask ‘why not’, the glass is always half-full, Family first
• Deliver assigned projects on time, and with measurable business impact.
• Consistently provide actionable insights that inform strategic decisions and drive product success.
• Demonstrate leadership in cross-functional settings, fostering collaboration and accelerating outcomes.
• Maintain high standards for quality, accuracy, and professionalism in all deliverables.