Warranty Engineer

Job Description Summary

Vernova Purpose

GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life. Are you excited at the opportunity to electrify and decarbonize the world?

What impact you’ll make

We are seeking an energetic, results-driven Warranty Engineer to support new unit warranty execution within the Americas Services Organization. In this role, you will manage customer warranty claims for designated sites, coordinate technical and financial reviews, drive execution of remedial work, and support closure of punch list items in alignment with contractual commitments and the Global Warranty Governance Framework. You will work closely with Project Management, Engineering, Quality, Finance, Commercial, and Field Services teams to improve customer satisfaction, reduce warranty cost exposure, and strengthen operational performance on the field.

Job Description

What you’ll do

Customer Interface & Claim Management

• Serve as primary customer interface concerning  warranty claims. maintaining  consistent communication regarding claim status, resolution timelines, and expected outcomes
• Manage warranty claim lifecycle for covered equipment; including Gas & Steam Turbine, Generator, MSD, HRSG & Plant BOP
• Liaise between customer,  Functions and Business Lines to expeditiously drive claim resolution

Governance and Execution

• Site-specific implementation of Global Warranty Governance Framework in close coordination with Pole Warranty Leader and HDNU Warranty Organization; including standard work adherence, handover readiness, escalation, resource & cost management and associated metrics
• Conduct thorough initial investigations to validate the technical and contractual validity of warranty claims in coordination with Contract Performance Manager (CPM)
• Assess repair-versus-replacement decisions, weighing technical feasibility, cost, schedule impact, and contractual obligations to minimize exposure
• Review and interpret technical documentation including design specifications, installation records, operational data, and maintenance logs to support claim disposition
• Secure alignment with Legal, Contract Management and Global Warranty teams to ensure all actions and communications are consistent with contractual terms and risk management requirements
• Ensure timely, cost-efficient performance of Warranty execution and support of punch list closure for assigned site(s) . Including planning, demand placement and fulfillment  for parts, resources and tooling.
• Support customer-facing discussions for planning, execution and resolution of claims

Cost Management

• Establish and monitor warranty cost control mechanisms, including initial estimates, budget tracking, forecasting accuracy, cost recovery and productivity performance for assigned site(s)
• Coordinate financial reviews to ensure cost estimates, budget provisions, and management approvals are aligned prior to work execution
• Monitor and report warranty spend against budget, escalating risks and identifying drivers for variance in a timely manner

Data Reporting and Problem Solving

• Support performance of root cause analysis (RCA) in coordination with Engineering and other Functions to determine failure mode and establish accountability
• Identify recurring defect trends and communicate findings to Engineering and Product teams to drive design or process improvements and reduce future warranty exposure
• Conduct weekly warranty meetings with customers and internal stakeholders to discuss open claims, schedules, delivery status, and resolution progress
• Maintain a comprehensive and up-to-date warranty log capturing all open, closed, and disputed claims, including claim details, status, resolution actions, timelines, and financial data
• Prepare and present periodic warranty status reports, dashboards, and metrics including claim aging, resolution rates, cost trends, and schedule adherence
• Ensure all warranty records, correspondence, and decisions are properly documented in accordance with company standards and contractual requirements

Process Improvement and Standardization

• Identify and support implementation of productivity and process improvement initiatives to improve execution efficiency and customer outcomes
• Collaborate with Global and Pole Warranty teams to identify, share and implement best practices; lessons learned & drive process standardization across regions
• Apply Lean principles to identify waste, improve workflows, and strengthen operational discipline
• Support training of other Warranty Engineers, CPMs and process stakeholders

What you’ll bring (Basic Qualifications)

• Bachelor's degree in engineering (Mechanical, Electrical, or related field) from an accredited university or college OR a High School Diploma / GED and 10 years of experience in the power generation industry.
• Excellent written and verbal communication skills in both English. Ability to prepare clear, concise, and professional reports and presentations for management and customers
• Minimum 3 years of experience in the Power Generation Industry, preferably in services, quality, warranty or field operations
• Strong technical knowledge of heavy-duty power generation equipment, including gas turbines, steam turbines, generators, BOP systems, and HRSG
• Demonstrated ability to manage costs, forecasts, schedules and resources while effectively cooperating with, and influencing customers and internal stakeholders
• Customer-focused mindset with the ability to manage difficult conversations and maintain professional relationships under pressure
• Ability to travel to domestic and international destinations to attend customer sites or GE facilities to support warranty investigations and work execution

What will make you stand out

• Field experience with gas/steam turbines, generators, or other heavy-duty power generation equipment
• Familiarity with field service execution, including labor, tooling, and third-party vendor management.
• Warranty management background & strong commercial acumen. Experience reading and interpreting commercial/technical contracts and warranty provisions
• Ability to perform or coordinate root cause analysis and failure mode investigations
• Servant leadership mindset with a highly collaborative approach and demonstrated ability to drive change
• Strong communication & interpersonal skills with the ability to influence customers and internal stakeholders without direct authority
• Proactive, self-motivated, and capable of working independently with minimal supervision with experience working in a global, matrixed organization
• Data-driven decision maker who can act decisively in ambiguous and fast-paced environment, with ability to work under tight deadlines and to prioritize under pressure 
• Use of AI-based tools to enhance productivity

Additional Information

#LI-Remote - This is a remote positionApplication Deadline:For candidates applying to a U.S. based position, the pay range for this position is between $91,400.00 and $152,200.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.Bonus eligibility: discretionary annual bonus.This posting is expected to remain open for at least seven days after it was posted on October 06, 2026.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.