People & Culture Advisor

Job Description

What you will be doing:

Reporting to the Director, People & Culture, responsibilities and essential job functions include but are not limited to the following: 

Learning & Development

• Design, deliver, and evaluate engaging training programs and workshops, both in-person and online
• Coordinate onboarding programs for new hires to ensure smooth integration into the company culture
• Champion a positive learning culture that aligns with company values and service standards
• Facilitate new hire on-boarding, orientation and corporate training programs
• Create, communicate and maintain a monthly training calendar
• Assist in the planning and scheduling of training programs, workshops, and focus groups.
• Design and develop training content and materials, including presentations and job aids.
• Collect feedback from training participants to assess the effectiveness of programs.
• Evaluate training program outcomes and recommend improvements.
• Generate reports on training activities and attendance for management review.
• Develop and implement comprehensive Learning and Development strategies, programs, and initiatives aligned with the hotel's business objectives and employee development needs.
• Facilitate a world class onboarding experience for new employees, including iterating the program and experience as required.
• Design and deliver engaging training sessions, workshops, and seminars on topics such as customer service excellence, leadership development, technical skills, and compliance training.
• Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics, while making continuous improvements to training offerings to enhance learning outcomes.
• Manage the implementation, upkeep, and execution of training checklists and follow up ensuring consistent high standards across all departments
• Track and follow up with departments to ensure 100% completion of training checklists and plans
• Be active in monitoring the operations, guest and external audit feedback, and ensure operational presence to observe, identify training needs, validate training and program implementation effectiveness. 
• Personally welcome all new hires, be a trusted resource and ensure all new hire departmental orientations are effectively completed. 

Recruitment

• Promote the company as an employer of choice, enhancing our reputation in the marketplace in all interactions
• Provide professional, friendly, and engaging support to candidates and colleagues throughout the hiring process
• Organize and prepare all new starter packs for new colleagues
• Maintain candidate databases and recruitment tracking systems
• Maintain compliance with Fairmont policies, procedures and employment legislation
• Manage candidates throughout the recruitment journey, delivering an exceptional experience from first contact through onboarding
• Support and maintain compliance for Temporary Foreign Worker Programs, work permits, and immigration documentation
• Maintain accurate records and follow departmental policies, procedures, and safety standards
• Perform other duties as assigned

Qualifications

Your experience and skills include:

• Bachelor’s degree in Human Resources, Hospitality Management, Business Administration, or related field (or equivalent experience) preferred
• Driven and energetic self-starter who thrives on a challenge
• Proven communication and facilitation skills
• Previous People & Culture experience in recruitment is a strong asset
• Previous operational hospitality & previous leadership experience is a strong asset
• Computer literacy and excellent skills with all Microsoft Window applications required
• Exceptional problem-solving abilities,
• Exceptionally organized, disciplined, proactive and innovative
• Proven experience with creating and executing training and full-cycle recruitment processes
• Strong interpersonal and communication skills, both verbal and written, with the ability to build strong relationships with peers and stakeholders