Front Office Manager

Job Description

Join Novotel Barossa Valley Resort at an exciting time of transformation. We are seeking an experienced Front Office Manager who is passionate about elevating the guest journey, driving operational excellence, and leading positive change. This is an opportunity to play a key role in shaping the future of our resort experience as we continue our journey towards becoming the premium destination of choice in the Barossa Valley.

What you’ll be doing:

As Front Office Manager, you will be the champion of the guest experience, ensuring every touchpoint reflects genuine hospitality, personalised service and seamless delivery. Working closely with Housekeeping, Food & Beverage, Reservations, Maintenance and Sales, you will drive collaboration across departments to create exceptional and memorable stays.

Key responsibilities include:

• Overseeing the daily Front Office operations with a focus on guest satisfaction and team support.
• Managing night audit accuracy in collaboration with our Financial Controller.
• Preparing forecasts and monthly reports to track key performance indicators.
• Ensuring public areas meet cleanliness and presentation standards.
• Leading by example and embodying the Accor Heartist Values.
• Supporting VIP guests and managing group requirements with care and precision.
• Drive continuous improvement initiatives to enhance guest satisfaction and operational efficiency.
• Establish and maintain premium service standards across all guest touchpoints.
• Analyse guest feedback, NPS, online reviews and service trends to identify improvement opportunities.
• Develop and implement systems, procedures and service workflows that improve team effectiveness and guest outcomes.
• Lead, coach and inspire the Front Office team to deliver personalised and memorable experiences.
• Lead the evolution of the guest experience and service culture across the resort.
• Act as the key escalation point for guest relations matters and service recovery opportunities.

We are looking for someone who:

• Thrives in environments undergoing change and enjoys leading improvement initiatives.
• Is passionate about creating premium guest experiences and exceeding expectations.
• Demonstrates exceptional guest relations and service recovery skills.
• Has the ability to build strong working relationships across multiple departments.
• Combines operational discipline with a continuous improvement mindset.
• Uses data, feedback and insights to drive service excellence.
• Inspires teams through visible leadership, coaching and accountability.

What’s in it for you:

• The opportunity to lead a vibrant, supportive team in a beautiful wine region
• Access to global Accor benefits, including discounts and career development
• A potential permanent role at the end of the contract for the right candidate within the hotel

Ready to Lead the Future of Guest Experience?

If you are passionate about delivering exceptional guest experiences, driving service excellence, and leading meaningful change, we'd love to hear from you.

Please submit:

• Your current Resume outlining your hospitality leadership experience.
• A Cover Letter detailing how your skills, experience, and leadership approach will contribute to the continued enhancement of the guest experience at Novotel Barossa Valley Resort, including any examples of service improvements, team development initiatives, or operational enhancements you have successfully led.

This is an opportunity to play a key role in shaping a premium resort experience and creating memorable moments for our guests every day.

Apply now and join us on our journey to becoming the premier hospitality destination in the Barossa Valley.

Qualifications

• Minimum of 5 years of relevant experience in the hotel industry
• Possess a strong background in Front Office procedures and Opera PMS
• Strong working knowledge of Microsoft Outlook and Microsoft Office
• Proven experience managing rosters and costs to achieve budgets and targets
• Experience supervising, training and motivating team members
• Experience creating rosters and adhering to wage control

Additional Information

• Employee benefits card offering discounted rates with Accor worldwide
• Family & Friends accommodation discount
• Learning programs through our Academies
• Opportunities to develop your talent and growth within your property and globally
• Ability to make a difference through our Corporate Social Activity Responsibility programs 
• Be apart of a close knit and fun working environment
• Our commitment to diversity & inclusion in the workplace