Quality Assurance Specialist

• This position is located in our San Antonio, TX office. This position is part of the Quality Assurance Department. The primary function of this role is to provide critical review and analysis of incoming dwelling estimates to ensure accuracy and compliance with carrier-specific guidelines.

• Reviews incoming dwelling estimates for accuracy and compliance with carrier-specific guidelines.

• Provides feedback to and collaborates with independent adjusters to correct estimates as necessary.

• Contributes to business goals, performance metrics, and effectively uses tools & technology.

• Supports workload surges and/or catastrophe operations as needed to include working significant overtime during designated catastrophe events.

• Acquires and applies basic knowledge of dwelling construction terminology and techniques, estimating best practices andCotality/Symbilityestimates.

• Recognizes and solves obstacles to maintainaccurate and current claim file documentation.

MINIMUM REQUIREMENTS

• High School Diploma or GED.

• Computer literate in a Windows operating environment. ·

• This position will require an All Lines Insurance Adjuster's license. You must pass a licensing exam within a designated number of attempt. With the possibility to become licensed in all applicable states. Allcat will provide the study material and training environment to assist you with the licensing exam.

• Strong customer service, communication, organizational skills. ·

• Ability to work independently with routine and/or repetitive activities but also be responsive to disruption and change. ·

• Enjoys working in a fast-paced environment and easily acclimates to changes in process/systems for overall improvement of the organization. ·

• Possesses a high attention to detail. Must be accurate in reviewing residential estimates to carrier specific standards

• Ability to learn new technologies.

• Working knowledge of Microsoft Office applications, such as Outlook, Excel, and Word.

Preferred Qualifications

• College degree.

• Prior claims review and/or adjusting experience. ·

• Two or more years of customer service experience. ·

• Experience using XactAnalysis and Xactimate. ·

• Experience using Cotality and  Symbility

• Active adjuster’s License.

• Prior military experience.

WORK SCHEDULE

Training will be conducted Monday through Friday. Upon successful completion of training, employees may be assigned to one of the following schedules based on business needs: 8am-5pm

• Sunday–Thursday

• Monday–Friday

• Tuesday–Saturday

TRAINING SCHEDULE

Licensing training will occur during the first week of employment. You must obtain your license within three testing attempts (paid for by Allcat). 

• Licensing. You must obtain your license within three testing attempts (paid for by Allcat). ·

• Property & Casualty insurance industry products and services. ·

• Claims and specific insurance carrier processes, systems and technology.

• Employees that attend training are expected to meet Allcat’s established standards for performance, attendance and conduct.

BENEFITS:

Eligibility to participate in the Comprehensive Benefits Package: Medical, Dental, Vision, Paid Time Off and Paid Holidays, 401(K),in accordance with Company policy.