F&B Captain

Job Description

The Role:

• To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
• To generally promote and ensure good inter-departmental relations.
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
• To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.

• To assist the Restaurant Manager / Restaurant Supervisor in any task outlined/detailed by him/her.

• To take time and get to know the guests, and to be committed to service excellence.
• To provide service that is sincere, warm and enthusiastic, ensuring the guests satisfaction

Key Deliverables and Responsibilities:

Planning & Organizing:

1. Monitor’s duty schedules for the respective team.
2. Works towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.
3. Ensures that under no circumstances the entrance door is left unattended.
4. Contributes to meet / maximize the monthly revenue budget for the respective outlet.

Operations:

1. Works in close cooperation with the Kitchen and Stewarding as well as the restaurant cashiers to ensure a smooth running operation.
2. To report any equipment failures/problems to the Engineering Department.
3. To pass any maintenance requests to the Engineering Department.
4. To participate in any Training/Developments schemes as recommended by senior management.
5. Ensures the proper appearance (condition of uniforms) and grooming of assigned staff.
6. Handles the welcome of arriving guests and their sitting through the hostess, takes over, if she is not available.
7. Maintains a professional / friendly relationship with the outlet patrons to ensure their well-being.
8. Makes himself / herself familiar with all menus, promotions and other relevant issues concerning the outlet (product knowledge).
9. Contributes to the upkeep of the outlet’s database of regular guests.
10. Reports cleanliness and maintenance issues to the immediate Supervisor or the departments concerned.
11. Resolves guests’ complaints directly or consults with immediate Supervisor.
12. Does all mise en place work according to a whole day service requirements.
13. Prepares all store requisitions for signature (operating material, food products and beverages) and ensures the accurate delivery of goods.
14. Attends regular departmental meetings and contributes to an open communication with in the assigned team.
15. Familiar with the outlets menu and promotional activities.
16. Familiar with the company’s internal policies and safety procedures.
17. Carries out other related assignments or tasks entrusted by the Food & Beverage from time to time.
18. To have a complete understanding of and to adhere to Accor policy relating to Fire, Hygiene, Health and Safety.
19. Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.
20. To carry out any other reasonable duties and responsibilities as assigned.

Administration:

1. To assist the Outlet manager with the following reports:

• Overtime & extra hours consumed monthly.
• Daily log book
• Time schedule weekly
• Vacation schedules yearly
• Buffet name Tags and menu printing

Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:

• Ensure proper care of all equipment and furniture entrusted for Heartists use.
• Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.
• Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
• Respects and ensures respect of the hotel's commitments to the "Environment Charter" of Sustainability program (saving energy, recycling, sorting waste etc).
• Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety.
• Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
• Does not disclose any financial information or any other information of the Accor Hotels.

Our Values

Our values are our common language, they drive us every day. Embodied in and flowing through our Heartist program, a symbol of our identity and culture, these values are the bedrock that binds us to the Group. They perpetuate and spread -beyond professions, persons, countries and cultures- the sense of hospitality and service, our strength and nourishment of the Group’s success worldwide.

Guest Passion

We obsess over our customers. Our guests are the driver of our decisions and our actions. We put them first, we care for them. We go the extra mile for them. We enjoy doing it.

Sustainable Performance

We believe that hospitality has the power to unlock a better tomorrow. We act for good to support & empower the communities in which we live and protect the planet that you visit.

Respect

We are connected with the world, and to others. We enjoy the mix of cultures. We are proud of our differences. We put you first and we value you, whoever you are. We care for the planet.

Spirit of Conquest

Our guests are globetrotters, and so are we. We want to be where they want to be. We explore, we initiate, and we develop. We are ambitious for our guests. We make the impossible possible, we have fun doing it.

Trust

Hospitality is a team sport, and we’re stronger when we trust and support each other. We believe in natural kindness, respect our differences and value all voices. We work as one team, to say what we do, and do what we say.

Innovation

We dare to challenge the status quo. We embrace innovation and challenge ourselves to do things better and faster. We take risks, dream the impossible and make it possible.

Qualifications

Your experience and skills include:

• Service - focused personality is essential and a passion for everything food and beverage.
• Previous experience in a similar leadership role is an asset.
• Strong interpersonal and problem solving abilities and the ability to lead by example.
• Has a critical eye for detail.