Global Technical Writing Manager @ Bazaarvoice

INACTIVE

Full-Time

Global Technical Writing Manager

Bazaarvoice

1,001-5,000 employees

Provides technology and services for smarter shopper experiences

Data & Analytics

Consumer Goods

Senior

Belfast, UK

Requirements

A growth mindset with a desire to make the overall user experience more clear, accessible, friendly
Willingness to own complex problems related to content experience and a passion for solving them
Deep understanding of the entire product development process with the ability to collaborate at all stages with relevant partners
Ability to create high quality content for a global audience that solves real-world problems and delivers business and customer value
Experience working with content systems and the proficiency to help evolve these systems
Strong communication skills to help people across the company understand the rationale behind your proposals, the complex nuances of content, and the value of technical writing as a discipline
Balanced sense of optimism and humility
Passion for managing teams
Five or more years of technical writing experience
Discerning eye for information architecture, technical and grammatical accuracy, style conformity
Adept at having difficult conversations and resolving conflicts
Weighs options thoughtfully before making decisions
Experience with current best practices for technical writing, UX writing, and microcopy
Experience with structured authoring
Experience writing for user research sessions
Experience creating video content
Experience with ADA compliance (WCAG standards for accessibility)
Passion for coaching and mentorship
Passion for process improvement

Responsibilities

Manage a global team of product content creators that include:Technical writers, UX/microcopy writers
Product training/videography creators
Work with your content team to deliver creative and innovative content solutions to challenging problems
Partner with cross-functional teams to drive excellence in the overall experience of new features and products from conception and planning through launch and beyond
Ensure that your team works closely with designers on UX content (information architecture, microcopy, etc.) for mockups and interactive prototypes
Edit content created by your team to ensure it's clear, consistent, on voice, and helps users establish a relationship with the product
Think at a high level about creative content strategy and vision, taking into consideration best practices, new approaches for content delivery, localization needs, and how best to meet the goals of the business

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It’s a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn’t attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, and the UK!

Global Technical Writing Manager

Who we are looking for

We’re searching for a talented, experienced Global Content Experience Manager with a passion for SAAS products and a product-design mindset. As a servant leader, you’ll manage a team of highly skilled content creators. Your team’s core responsibility is to develop strategic, high-impact content for our products and services. You’ll work closely with global product managers, user experience designers and researchers, product marketers, developers, and other stakeholders. The ideal candidate will develop deep domain knowledge of our solutions and be able to solve complex problems, delivering value to the millions of people that we serve every day.

What you will do

Manage a global team of product content creators that include:Technical writers, UX/microcopy writers.
Product training/videography creators
Work with your content team to deliver creative and innovative content solutions to challenging problems.
Partner with cross-functional teams to drive excellence in the overall experience of new features and products from conception and planning through launch and beyond.
Ensure that your team works closely with designers on UX content (information architecture, microcopy, etc.) for mockups and interactive prototypes
Edit content created by your team to ensure it’s clear, consistent, on voice, and helps users establish a relationship with the product.
Think at a high level about creative content strategy and vision, taking into consideration best practices, new approaches for content delivery, localization needs, and how best to meet the goals of the business.

What you should have

A growth mindset with a desire to make the overall user experience more clear, accessible, friendly.
Willingness to own complex problems related to content experience and a passion for solving them.
Deep understanding of the entire product development process with the ability to collaborate at all stages with relevant partners.
Ability to create high quality content for a global audience that solves real-world problems and delivers business and customer value.
Experience working with content systems and the proficiency to help evolve these systems.
Strong communication skills to help people across the company understand the rationale behind your proposals, the complex nuances of content, and the value of technical writing as a discipline.
Balanced sense of optimism and humility.

Basic Qualifications

Passion for managing teams
Five or more years of technical writing experience
Discerning eye for information architecture, technical and grammatical accuracy, style conformity
Adept at having difficult conversations and resolving conflicts
Weighs options thoughtfully before making decisions

Desirable

Experience with current best practices for technical writing, UX writing, and microcopy
Experience with structured authoring
Experience writing for user research sessions
Experience creating video content
Experience with ADA compliance (WCAG standards for accessibility)
Passion for coaching and mentorship
Passion for process improvement

#LI-EM1

Why join Bazaarvoice?

Customer is key

We see our own success through our customers’ outcomes.

We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust

We believe in the power of authentic feedback because it’s in our DNA.

We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity.

We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo.

We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives.

We champion what’s best for Bazaarvoice before individuals or teams.

As a stronger company we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

Bazaarvoice

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Website

View Company Profile

Bazaarvoice, a trusted partner to thousands of leading global brands and retailers, leverages its extensive retail, social, and search syndication network to drive revenue, extend reach, and provide actionable insights. The company's enterprise-level technology and product-passionate community enable smarter shopper experiences throughout the customer journey. With a global presence and a commitment to using customer voices to increase traffic and expand into new markets, Bazaarvoice stands as a leader in its industry.

Company Stage

Series C

Total Funding

$161.1M

Headquarters

Austin, Texas

Founded

2005

Growth & Insights

Headcount

6 month growth

↑ 8%

1 year growth

↑ 10%

2 year growth

↑ 12%

Benefits

Mental wellness matters - All team members get access to the Modern Health platform, which provides resources for personal/professional coaching, therapy, and meditation.

Improve your community and b:generous - We believe in investing our time and money to support our communities globally.

Embrace wellness and reward others - Through our YouEarnedIt platform, achievements, wellness, volunteering, and coaching is celebrated and rewarded, and everyone has a voice.

Paid sabbaticals - We reward employees for hard work. After five years with Bazaarvoice, you can apply for an eight-week paid sabbatical.

Recognition-based culture - We provide opportunities for annual merit rewards, company bonus schemes, and growth within your role.

Flexible work from home policies - The working world has changed. So have we.

INACTIVE