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Base Optimizations Specialist
Posted on 6/4/2022
INACTIVE
Locations
Austin, TX, USA • Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Marketing
Requirements
  • You are passionate about our overall mission and how customers can use Airtable to increase productivity and drive value in their businesses
  • You have 2+ years of experience in a customer-facing role. Bonus points if it's a fast-growing start-up
  • You are a teacher at heart with the ability to distill technical or complex systems into simpler concepts to empower customers
  • You are an exceptional written and verbal communicator
  • Problem-solving excites you! You dig in to learn the “why” behind the “what.” You thrive in technically complex or nuanced situations
  • You are a self-starter who takes initiative and is energized even when a clear path isn't laid out for you
  • You enjoy building strong relationships and partnering with a range of customers from small business owners to C-level executives
Responsibilities
  • Perform 1:1 base optimizations over Zoom with a variety of Enterprise customers
  • Become a leading expert in the product, applying your knowledge to a wide range of use cases in which Airtable can drive business impact by modeling any kind of workflow from editorial calendars for major publications to large scale, multi-million dollar projects at aerospace companies
  • Learn about each customer's business priorities and guide them on how to best leverage the Airtable product with consultative, high-touch interactions and by answering existing questions with the goal of training the trainer
  • Be an integral partner to Account and Customer Success Managers in our overall mission of providing an unmatched, full-service Enterprise customer experience
  • Proactively surface customer feedback and highlight improvement opportunities to inform Product, Growth, Marketing, and Customer Support initiatives. Including common themes found in BaseOps calls
Desired Qualifications
  • A love for Airtable and past experience with the product (personal or professional!)
  • A strong interest and familiarity with various productivity tools
  • Experience at a small, fast-growing startup
  • Fluency in another language such as French or German
Airtable

501-1,000 employees

Cloud based software company
Company Overview
Airtable's mission is to democratize software creation by enabling anyone to build the tools that meet their needs. The company operates a cloud collaboration/spreadsheet platform and suite of low-code tools.
Benefits
  • We have your medical, dental, and vision insurance 100% covered (and your dependents covered at 80%)
  • High deductible health plan available with health savings account contribution
  • Complimentary One Medical membership for individuals and dependents
  • Monthly “Lifestyle Wallet” to use for benefits like personal fitness (e.g., gym memberships, fitness equipment, etc.) to pet care to nutrition coaching, and more.
  • Complimentary mental health support via Modern Health Family planning support (fertility, adoption, and surrogacy)
  • Flexible and generous time off and sick time benefits
  • 16 weeks of parental leave
  • Annual Learning & Development wallet to support your career development
  • Emergency backup care for dependents
  • Access to financial planning and legal support