Full-Time

Customer Success Manager

Posted on 9/26/2025

Energy Exemplar

Energy Exemplar

501-1,000 employees

Cloud-native analytics software for energy markets

No salary listed

Remote in Australia

Remote

Category
Sales & Account Management
Required Skills
Sales
Word/Pages/Docs
Salesforce
Marketing
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides
Requirements
  • Strong interpersonal presence and skills - demonstrated ability to build rapport
  • Proficient with corporate productivity and web presentation tools
  • Excellent verbal and written communications skills
  • Strong listening and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Self-driven, results-orientated with a positive outlook and a focus on quality
  • Advanced knowledge of standard Microsoft programs – Word, Excel, PowerPoint
  • Ability to manage multiple competing priorities
  • Sense of urgency for goal achievement
  • Strong desire for personal and career advancement
  • Support internal and external events from Energy Exemplar that includes speakers and attendees invitations.
  • Proficiency in Salesforce to create, maintain, update all opportunities including upsell, renewals, trainings, implementation projects.
  • Create and maintain the top 5 business account plans in the set of accounts allocated.
  • Knowledge of cloud and SaaS solution in the energy industry.
Responsibilities
  • Establish and maintain professional relationships with existing customers.
  • Proactively assess, clarify and validate customer needs on an ongoing basis.
  • Achieve a minimum of two customer testimonial agreements per quarter.
  • Achieve set target of number of face-to-face customer visits per quarter.
  • Achieve 95% retention rate in line with company targets.
  • Proactively contact customers to maintain a consistent high level of support.
  • Identify new business opportunities to upsell products and encourage training for existing customers and users of PLEXOS.
  • Broadcast PLEXOS related news to global clients as directed by Marketing.
  • Actively communicate market trends and customer requirements with the development team.
  • Maintain up-to-date database of PLEXOS users and account related contacts.
  • Work collaboratively with support and finance teams to ensure smooth license renewals.
  • Communication to customers of PLEXOS releases.
  • Undertaking surveys and analysis of existing clients and reporting to Marketing.
  • Formulation of quotations and contract addendums for existing clients.
  • Assist in the promotion and organization of User Group Meetings.
  • Work with Marketing to promote and organize online workshops and webinars.
  • Achieve the assigned quota for upsell and 7% renewal target of named accounts.
  • Maintain a high level of power market knowledge, news, trends and developments including but not limited to the daily NEMSIGHT analysis.
Desired Qualifications
  • Energy and/ or software background is desirable but not compulsory
  • Additional language is a strong bonus
  • Fluent in written and spoken English

Energy Exemplar provides cloud-native analytics software that models and simulates energy markets—electric, gas, and water—to support planning and optimization. Its core tool, PLEXOS, lets users build and run scenarios and co-optimize resources across multiple energy sectors, using licenses, training, and professional services to deliver its product. Unlike some competitors, Energy Exemplar focuses on end-to-end energy market modeling with cross-market optimization, serving executives, developers, and planners worldwide and emphasizing reliable planning tools for the energy transition. The company aims to help nations and organizations achieve long-term energy security and efficiency while advancing sustainable energy systems in regions facing energy security challenges.

Company Size

501-1,000

Company Stage

Acquired

Total Funding

$1.6B

Headquarters

Adelaide, Australia

Founded

1999

Simplify Jobs

Simplify's Take

What believers are saying

  • Geopolitical volatility boosts demand for PLEXOS fundamental modeling from RWE clients.
  • Blackstone and Vista 2024 acquisition fuels expansion post-Riverside sale.
  • Adapt2 Solutions acquisition in 2024 strengthens simulation platform capabilities.

What critics are saying

  • Unreliable data sources cause PLEXOS daily run failures, eroding trust now.
  • Astrapé Aurora captures North American clients with superior forecasting in 12 months.
  • Blackstone-Vista cost cuts trigger talent exodus from India and EMEA in 2026.

What makes Energy Exemplar unique

  • PLEXOS simulates electric, gas, and water markets with co-optimization across sectors.
  • PLEXOS Intelligence embeds AI for automated diagnostics and scenario validation.
  • Cloud-native PLEXOS anchors decisions amid geopolitical volatility and renewables.

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Benefits

Flexible Work Hours

Hybrid Work Options

Growth & Insights and Company News

Headcount

6 month growth

2%

1 year growth

4%

2 year growth

14%
Energy Exemplar
Mar 5th, 2026
How fundamental modeling anchors decisions in Volatile energy markets.

How fundamental modeling anchors decisions in Volatile energy markets. The energy transition is reshaping power and commodity markets at an unprecedented pace - but it is no longer the only source of disruption. At Energy Exemplar's Xcelerate conference, in Amsterdam, Thomas Piper, Head of Global Market Analysis at RWE Supply & Trading, examined how geopolitics, policy shifts, and rapid renewable deployment are combining to create heightened volatility across gas, carbon, and power markets. Piper described today's environment as one of uncertainty and turbulence, driven by politics, regulation, and changing investment behavior. For analysts and planners, the challenge is no longer simply understanding fundamentals but interpreting them in markets increasingly shaped by short-term information flows. When Uncertainty Become Structural Trade tensions, evolving sanctions, ongoing global conflicts, and shifting regulatory priorities all inject noise into markets already undergoing rapid physical change. Forward curves now react to political statements and real-time news as much as supply-demand fundamentals. "The market is headline and tweet driven," Pipe observed. "The geopolitical and micro-news flow is challenging [for energy markets] right now" In this environment, short-term price movements can diverge sharply from fundamentals, even as those fundamentals remain critical for long-term investment and system reliability. Gas and Carbon Markets under Policy and Sentiment Pressure Gas markets illustrate this dynamic clearly. European prices have experienced sharp swings and wide daily trading ranges, influenced by impacts like mild weather, and regulatory intervention. In particular, the relaxation of gas storage requirements altered seasonal spreads almost immediately. Carbon markets face a similar tension. Weak industrial activity has softened near-term emissions demand, while longer-term supply remains structurally constrained by declining caps and the Market Stability Reserve. Piper described this as "the paradox of the carbon market," where analysts may be bearish in the short term but bullish over the medium term. Financial investor positioning further amplifies volatility, complicating interpretation of price signals. Power Systems Under Strain from Renewable Growth In power markets, the energy transition is increasingly visible at the hourly level. Rapid solar deployment has led to frequent midday oversupply and negative prices, while steep evening ramps test system flexibility. Piper highlighted periods when German solar generation exceeded 50 GW, forcing the system to absorb large volumes of low-cost power. "We are usually dipping around zero," Piper said, "but at weekends you see prices that can be massively negative." At the opposite extreme, low-wind, low-solar conditions have produced scarcity events with sharp price spikes. At the same time, coal and lignite exits continue to reduce dispatchable capacity. "We have an increasing loss of flexible capacity," Piper noted, increasing reliance on gas and other fast-ramping resources. Grid constraints, redispatch, and growing volumes of behind-the-meter generation further reduce transparency and complicated system operations. Plan for Uncertainty. Model with PLEXOS(R). See how PLEXOS(R) helps you evaluate policy risk, renewable volatility, and price uncertainty with system-level precision. Explore what's possible. Why Point Forecasts Are No Longer Enough These dynamics create a new set of modeling challenges. Data quality and consistency are critical when markets respond rapidly to both physical conditions and political signals. Piper emphasized that this remains a core constraint for analysts. "The biggest challenge is still data quality and stable data flows," Piper said. "You want daily overnight runs, but data sources can be faulty, formats can change, and you need to be confident that what you're modeling is actually reliable." Beyond data infrastructure, analysts must contend with several structural shifts that complicate forecasting: * Reduced system visibility from behind-the-meter solar and batteries, which materially affect load and price formation but are difficult to observe directly * More frequent extreme price outcomes, including deep negative prices during high renewable output and sharp scarcity spikes during low-wind, low-solar periods * Tighter operational constraints, as coal and lignite retirements reduce flexible capacity and increase reliance on fast-ramping resources * Higher policy sensitivity, where changes to storage rules, emissions caps, or market design can reshape outcomes faster than physical assets change Embedded generation and distributed batteries intensify these challenges. Because they sit behind the meter, Piper explained, "they are not really measured... they are just kind of part of the demand." Extreme outcomes are no longer anomalies but features that models must explicitly capture. PLEXOS(R): Making Sense of Volatility Through Modeling This is where advanced market simulation platforms such as PLEXOS(R) fit. In volatile environments, the value of modeling is not to predict every news-driven price move, but to provide a defensible, physics-based anchor for decision-making. PLEXOS(R) grounds analysis in the operational realities of the power system - generation, transmission, fuel supply, emissions constraints, and demand - while enabling structured scenario analysis around policy, weather, and market uncertainty. As Piper noted when discussing modeling philosophy: "It's really tricky how you model tweet-driven trading," Piper noted. "That's why fundamental modeling is still something you should do - to have your basis, and to understand whether the market is overreacting or underreacting." Chronological dispatch and security-constrained modeling allow analysts to examine renewable-driven volatility, ramping requirements, negative prices, and scarcity events in detail. Integrated fuel and emissions modeling support consistent analysis of gas burn and carbon allowance demand, helping distinguish short-term market noise from longer-term structural drivers. Modeling with Confidence in Volatile Markets Discover how PLEXOS(R) can help your team model policy risk, renewable volatility, and market uncertainty with confidence. Modeling as a Solution for Insight, not Prediction In markets defined by rapid change and political uncertainty, modeling is not about eliminating risk, it is about understanding it. By combining high-quality data, structured scenarios, and physically grounded simulation, platforms like PLEXOS(R) help analysts move beyond reactive forecasting toward durable insight. As Piper concluded, "the market is still showing the right signals," but only for those equipped to interpret them. In a world shaped by news- and policy-driven volatility, anchoring decisions in system fundamentals is becoming essential for navigating the next phase of the energy transition.

Benzinga
Dec 19th, 2024
Global Energy Software Company Energy Exemplar Appoints Emilio G. Marisei as Senior Vice President, EMEA

Global energy software company Energy Exemplar appoints Emilio G. Marisei as Senior Vice President, EMEA.

Ohsem.me
Jun 21st, 2024
Virtual IT Group Secures Riverside Investment

Virtual IT Group (VITG), an Australian IT Managed Service Provider, has signed a definitive agreement to secure investment from The Riverside Company to accelerate growth. Founded in 2015 by Christian Pacheco, VITG serves over 1,200 clients and employs over 200 staff. The investment aims to bolster VITG's platform and support growth through organic means and M&A. Pacheco will continue as Managing Director and remain a significant shareholder. The Australian IT services market is estimated at $45 billion annually.

Adapt2 Solutions
May 13th, 2024
Energy Exemplar Acquires Adapt2 Solutions

Energy Exemplar acquires Adapt2 Solutions.

EIN Presswire
May 13th, 2024
Energy Exemplar Acquires Adapt2 Solutions

Strengthening a world-leading energy modeling and simulation platform accelerating the energy transition

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