Collections Resolution Associate @ Bluevine

About Bluevine

Bluevine is on a mission to enable a better financial future for small business owners through innovative banking solutions designed just for them. By combining best-in-class technology with advanced security and a deep understanding of the small business community, we deliver end-to-end banking and lending products that empower always-on entrepreneurs to grow their businesses with confidence.

As a dynamic company with massive potential, we’re backed by leading investors such as Lightspeed Venture Partners, Menlo Ventures, 83North, Citi Ventures, and nearly 9 years of proven success. Since launching in 2013, we have grown exponentially, amassing over 400,000 customers across all 50 states and a global team of more than 500 people. Our passion is driven by purpose: to give small businesses the tools they need to succeed and we’re just getting started.

All of this begins with our team who are driven by collaboration, problem-solving, and learning and growing together. With a commitment to innovation and community impact, our mission is to help every small business—and every team member—thrive. Join us! #LI-Hybrid

About the Role

As a Resolutions Associate, you’ll be working with clients and account debtors to resolve delinquent accounts.

We’re committed to building a top-tier team dedicated to connecting small businesses with the working capital they need to thrive and expand. If you’re passionate about making a meaningful impact in a dynamic and growing industry, Bluevine is the place for you. If you’re interested in making an impact in a dynamic and growing industry, Bluevine is the place for you.

What You’ll Do:

Utilize your extensive collections experience to intelligently collect on delinquent accounts.
Develop and implement comprehensive repayment plans tailored to individual cases.
Conduct skip tracing to locate new points of contact and update account information.
Collaborate with your team to enhance overall collection performance and achieve targets.

What We Look For:

A minimum of 2 years of experience in Collections, with a preference for business-to-business (B2B) collections.
Strong conflict resolution skills and the ability to handle challenging situations effectively.
A problem-solver who embraces and excels in addressing tough issues.
Commitment to meeting and exceeding collection performance metrics.
Excellent verbal and written communication skills.
Strong organizational and prioritization abilities to manage your accounts efficiently.

BENEFITS AND PERKS - for employees located in the US

Excellent health coverage and life insurance benefits
401K with an immediate 3% company match
PTO, Company Holidays, and Flexible Holidays
Company-sponsored Mental Health Benefits, including 1:1 therapy
Over $1,000 annually for a wellness benefit of your choice
Monthly WFH stipend
Generous, paid parental leave covering up to 20 weeks of leave for birthing parents and up to 12 weeks of leave for all other parents
Access to financial coaches and education sessions
Free commuter benefits - Caltrain passes for San Francisco employees and a monthly parking allowance
Weekly catered lunches and fully stocked kitchen pantries
Community-based volunteering opportunities

Collections Resolution Associate

Bluevine

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