Passenger Service Duty Manager

Alliance Ground International (AGI) is one of the largest independently owned ground handling company providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest level of quality service and continuing our track record of outstanding safety. As we continue to grow, we are looking for only the best in the industry.

Are you an experienced team leader who inspires others to excellence? Are you looking for an opportunity to grow your career? Then let your career take off with Alliance Ground International as a Duty Manager! Ideal candidates will have at least three years of passenger service experience and three years of progressive aviation management experience.

As a Duty Manager you will:

• Supervise and direct the work of passenger service team members as they provide exceptional customer service as per AGI and airline specifics.
• Create and manage schedules to ensure adequate staffing for all passenger service operations.
• Assist recruiting team with hiring and provide on-the-job training and ongoing team member professional development opportunities.
• Serve as point person for customers and management to minimize or eliminate potential delays.
• Observe and enforce all AGI and Airline safety regulations as well as company policies.
• Assure that any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security are adhered to AGI and airline policies.
• Ensure team members are trained and provide exceptional customer service with an efficient, effective, and professional manner at the ticket counter and gate.
• Actively search for and report to station management any future business opportunities
• Assist with all passenger service duties as needed.

To be a Duty Manager you must:

• Demonstrate strong communication skills to interact professionally with team members and customers.
• Be at least 18 years old and possess a high school diploma, GED or work experience equivalent.
• Have a valid driver’s license with a clean driving record.

As a Duty Manager you must be able to:

• Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.
• Must be able to stand for extended periods of time.
• Must be able to carry heavy items up and down jetway stairs.
• Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment.

Alliance Ground International (AGI) is an international ground handler that supports the airline industry. We are committed to delivering the aviation community quality services by maintaining the highest level of safety and supplying efficient, effective staff.

Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful AGI team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.