Warranty Analyst

Overview

Who we are

Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, ‘job flexibility benefits’ [also known as I-140 or Adjustment of Status portability], etc.) now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.

This position is based out of Toyota Motor North America Headquarters in Plano, TX.

Who we’re looking for

Toyota’s Warranty Operations Department is looking for a passionate and highly motivated Warranty Analyst.

The primary responsibility of this role is to manage warranty policies and support parity analysts by processing requests and developing AI solutions to assist with repair order reviews.

Reporting to the Warranty Administration Manager, the person in this role will support the Warranty Administration Department’s objective to progress the department’s digital transformation, keep warranty policies and procedures current and relevant, ensure deadlines are met in accordance with state laws, and support field staff and dealers relating to warranty topics. 

What you’ll be doing

• Update, edit and author warranty policies
• Administer the Warranty Resource Center
• Process parts and labor parity requests while ensuring deadlines are met
• Work with cross-functional teams to develop an AI solution for repair order analysis
• Cross-train to support and provide backup to other functions within the Administration team
• Other ad-hoc duties as necessary

What you bring

• Bachelor's degree or equivalent work experience
• Demonstrated analytical and critical thinking skills
• Desire and drive to advance adoption of AI and other technologies
• 3+ years of automotive fixed operations experience
• Intermediate or above skill level with MS Office products
• Strong communications skills, both verbal and written
• Great attention to detail

Added bonus if you have

• Bi-lingual (Spanish)
• 5+ years experience in warranty or fixed operations
• Experience with AI and/or system development
• Experience working with Legal

What we’ll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility, and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute (if applicable)
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
• Relocation assistance (if applicable) 

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to [email protected].