Product Manager
Expense Operations
Posted on 1/25/2023
Palo Alto, CA, USA • San Francisco, CA, USA
Experience Level
Desired Skills
Data Analysis
Quality Assurance (QA)
  • 4+ years experience in product, operations, or data-driven customer success in a technology company
  • Effective communication, both verbal and written, to every audience
  • Empathize with customers, users and stakeholders
  • Strong interest in technical software and great problem-solving skills
  • Creative, solutions-driven person who acts independently whilst keeping cross-functional teams aligned
  • Excellent organizational skills to manage multiple concurrent projects with varied stakeholders
  • Ability to easily create and build relationships across varied teams, in varied locations and time zones, both internally and externally, whilst challenging the status quo
  • Self driver who can dive deep into complex problems and drive a team to deliver solutions
  • Excellent project management skills
  • At the heart of your duties, you will surface, prioritize, test, rollout, and iterate on products. More specifically:
  • Product Feedback (50%)
  • Help field teams (sales, marketing, customer success, support) identify root causes for product bugs and resolve those issues with urgency for our clients
  • Strategically prioritize bug and product change requests based on issue volume, users impacted, revenue impact, and other relevant metrics
  • Flag, define and strategically manage the prioritization of product bugs for resolution with engineering
  • Identify problem areas impacted by the product post-launch
  • Track core business metrics related to the product (adoption, impact on performance)
  • Product Program Management (20%)
  • Identify and coordinate the interdependencies among projects, products, and other important strategic initiatives across the organization
  • Assess product-market fit requirements for new products, enhancements and emerging markets through internal and external research and effective data analysis
  • Program manage product changes across various Product teams to ensure the product-market fit requirements are delivered on-time and to specification
  • Serve as a technical champion of key product domains and operationalise QA and subsequent rollout of planned beta programs
  • Enablement and Change Management (20%): Act as the cross-functional partner to Engineering, PMM, Change Owners and our customer-facing teams (Customer Success, Marketing, Sales, Support) by understanding, documenting and communicating all upcoming product features and user experience changes
  • Product Excellence (10%): Refine, document and communicate cross-team processes, standards and performance metrics; maintain templates, guidelines, references, and resources for Product Managers
  • Be able to troubleshoot complex technical concepts in our platform like external integrations with payment providers, merchants, distinguish client and back end issues, user profile management, and expense tool integrations
  • Understand technical dependencies and communicate necessary changes to Engineering counterparts
Desired Qualifications
  • Fintech experience with: payments, procure to pay, credit/debit cards, acquiring, issuing bank transfers and/or billing process is a plus
Trip Actions

1,001-5,000 employees

Travel & expense management solution
  • Flexible vacation
  • Healthcare: medical, dental, & visiion for you and your family
  • Commuter benefits
  • Parental leave
  • Health & wellness stipend
  • Pet friendly
  • 401k
  • IATAN: travel related discounts
  • Connectivity Allowance
  • Learning & development allowance
Company Core Values
  • Focus on Users
  • Tech-Forward Solutions
  • Lead with Context
  • Communicate with Candor
  • Raise the Bar
  • One Diverse Team