We’re looking to bring on a Product Manager, Expense Operations who will be an expert on our users, our product, and our key product audiences. As the critical interface between our PDE (product, design, engineering) and field teams (sales, marketing, customer success, support), you will work with one or more product managers and partner with them to operationalize the feedback we hear from our customers, ensure successful product launches and coordinate amongst our stakeholders. In addition you will support our Product Excellence team in improving product-lifecycle processes and streamlining critical and routine tasks in Product Management.

The ideal candidate is someone who thrives in a high growth environment and easily adjusts to rapid changes in people, process, and product. You have the technical chops to debug a complex product experience while maintaining the perspective of why the product feature matters. You are able to effectively translate broad business requirements into actionable engineering requirements, and vice versa. 

Ultimately, you believe in the power of empathy to bring different perspectives to the same table and are committed to helping  deliver an amazing customer experience through your incredible cross-border, cross-functional stakeholder engagement expertise.

What You’ll Do:

• At the heart of your duties, you will surface, prioritize, test, rollout, and iterate on products. More specifically:

  • Product Feedback (50%)
  • Help field teams (sales, marketing, customer success, support) identify root causes for product bugs and resolve those issues with urgency for our clients
  • Strategically prioritize bug and product change requests based on issue volume, users impacted, revenue impact, and other relevant metrics. 
  • Flag, define and strategically manage the prioritization of product bugs for resolution with engineering
  • Identify problem areas impacted by the product post-launch
  • Track core business metrics related to the product (adoption, impact on performance)
  • Product Program Management (20%)
  • Identify and coordinate the interdependencies among projects, products, and other important strategic initiatives across the organization 
  • Assess product-market fit requirements for new products, enhancements and emerging markets through internal and external research and effective data analysis
  • Program manage product changes across various Product teams to ensure the product-market fit requirements are delivered on-time and to specification
  • Serve as a technical champion of key product domains and operationalise QA and subsequent rollout of planned beta programs
  • Enablement and Change Management (20%): Act as the cross-functional partner to Engineering, PMM, Change Owners and our customer-facing teams (Customer Success, Marketing, Sales, Support) by understanding, documenting and communicating all upcoming product features and user experience changes.
  • Product Excellence (10%): Refine, document and communicate cross-team processes, standards and performance metrics; maintain templates, guidelines, references, and resources for Product Managers.
  • Be able to troubleshoot complex technical concepts in our platform like external integrations with payment providers, merchants, distinguish client and back end issues, user profile management, and expense tool integrations.
  • Understand technical dependencies and communicate necessary changes to Engineering counterparts

What We’re Looking For:

• 4+ years experience in product, operations, or data-driven customer success in a technology company
• Effective communication, both verbal and written, to every audience
• Empathize with customers, users and stakeholders
• Strong interest in technical software and great problem-solving skills 
• Creative, solutions-driven person who acts independently whilst keeping cross-functional teams aligned
• Excellent organizational skills to manage multiple concurrent projects with varied stakeholders
• Ability to easily create and build relationships across varied teams, in varied locations and time zones, both internally and externally, whilst challenging the status quo
• Fintech experience with: payments, procure to pay, credit/debit cards, acquiring, issuing bank transfers and/or billing process is a plus
• Self driver who can dive deep into complex problems and drive a team to deliver solutions
• Excellent project management skills