Senior Solutions Engineering Training Manager

Job Description

Primary Function of Position

The Sr. Digital Learning Strategy Manager will design, create, and scale digital-first commercial training experiences that improve field readiness, strengthen global execution consistency, and support increased procedure growth globally. This role blends learning content strategy, digital education expertise, and global facilitation with technical fluency across Intuitive digital products, da Vinci surgical systems, Ion, and the hospital enterprise environment.

This leader will serve as a digital solutions training expert and strategic partner to Sales, Services, Marketing, Product Management, Engineering, Global Digital Sales and Implementation teams, regional training leaders, and other customer-facing teams. The role translates product, procedure, implementation, and customer engagement needs into engaging digital curriculum, scalable train-the-trainer programs, facilitator toolkits, continued education, and measurable enablement experiences for global commercial audiences.

Essential Job Duties

Culture Steward

• Become a subject matter expert and model for Intuitive culture, mission, and founding principles.
• Use globally inclusive, learner-centered content design and facilitation practices that reinforce quality, consistency, field application, and customer impact.

Commercial Alignment & Procedure Growth Focus

• Build and maintain a working understanding of commercial priorities, product launches, procedure indications, digital portfolio strategy, regional growth opportunities, and sales execution needs.
• Translate procedure growth goals and digital solution priorities into learning strategy, curriculum roadmaps, practice experiences, and enablement assets that help commercial teams activate effectively in the field.
• Partner with Sales, Marketing, Product Management, Services, Clinical, Engineering, and regional training stakeholders to align digital training investment with measurable business, learner, and field outcomes.
• Serve as a consultant on strategic sales opportunities and key customer interactions where digital education, technical fluency, and customer engagement readiness are required.

Digital Solutions & Technical Education Expertise

• Serve as a digital solutions technology expert, including how Intuitive digital solutions integrate with robotic platforms, digital applications, hospital enterprise infrastructure, and global implementation requirements.
• Understand the sales, implementation, and customer engagement process for Intuitive digital application infrastructure across global markets and clinical settings.
• Partner with Global Digital Sales and Implementation teams, Capital and Clinical Sales teams, Cyber Security Analysts, Services, Product Management, Engineering, and other customer-facing teams to identify training needs and define standard competencies.
• Translate complex technical concepts, implementation considerations, market trends, industry regulations, and product-specific details into clear, practical digital learning experiences for commercial teams.
• Stay current on evolving digital infrastructure, including software upgrades, product enhancements, application changes, and related commercialization needs.

Digital Content Creation & Learning Experience Design

• Lead the design and development of high-impact digital training assets, including e-learning modules, video-based learning, facilitator guides, architecture and workflow explainers, playbooks, job aids, scenario-based practice, knowledge checks, and self-directed learning experiences.
• Create digital content that is concise, engaging, technically accurate, globally scalable, localization-ready, and aligned to how commercial teams learn, practice, and apply skills in the field.
• Collaborate with instructional designers, content creators, subject matter experts, product teams, and regional teams to build formalized curricula for relevant commercial employee roles.
• Support ongoing maintenance, version control, access strategy, and lifecycle management for digital training content so employees can find and use the right resources at the right time.
• Apply adult learning, instructional design, storytelling, digital production, and accessibility best practices to improve learner engagement, adoption, retention, and global deployment consistency.

Global Digital Training Facilitation & Train-the-Trainer

• Create and deliver ongoing train-the-trainer programs for local and regional training teams, including baseline technical knowledge for new applications, digital portfolio updates, market trends, and customer engagement expectations.
• Facilitate virtual, hybrid, and digital-first training sessions for global internal enablement teams, regional trainers, technical solution consultants, and other role-based audiences.
• Model best-in-class digital facilitation techniques, including engagement design, scenario-based practice, role-based application, breakout activities, coaching moments, and action-oriented debriefs.
• Equip regional enablement colleagues to deliver a consistent learner experience in their markets while allowing thoughtful localization for market-specific priorities and customer needs.
• Coach facilitators and local managers on digital delivery effectiveness, technical message consistency, learner engagement, and field application.

Global Commercial Learning Needs & Market Feedback

• Conduct structured needs analysis, stakeholder interviews, regional feedback loops, field observation, and customer engagement shadowing to understand global training needs and commercial readiness gaps.
• Segment learning needs by region, tenure, role, product line, procedure focus, digital portfolio maturity, and go-to-market priority to avoid one-size-fits-all content and delivery.
• Gather local market priorities and communicate relevant insights to internal stakeholders to inform curriculum, content updates, product development priorities, and enablement strategy.
• Influence product development and digital education priorities by representing global market needs, field feedback, learner friction points, and customer-facing readiness requirements.

Mentorship, Community & Ongoing Development

• Create and sustain an ongoing mentorship program and community of digital experts across global teams, including roles such as Technical Solution Consultants and other customer-facing digital specialists.
• Support continued education programs for digital application evolutions based on required competencies for relevant commercial employee roles.
• Support local managers in ongoing coaching and development of their teams, including shadowing and support for customer engagement when appropriate.

Measurement, Analytics & Continuous Improvement

• Define, measure, and track key performance indicators for digital content and facilitation effectiveness, including learner engagement, completion, confidence, knowledge gain, application readiness, facilitator adoption, and business alignment.
• Collaborate with Commercial Technologies and analytics partners to inform customer engagement data capture and identify insights that can improve sales execution of digital products.
• Use learning data, participant feedback, stakeholder input, and field signals to refine content, facilitation models, continued education plans, and global scaling strategies.
• Connect learning measurement to commercial priorities where appropriate, including readiness for procedure expansion, launch adoption, digital product implementation, and global field execution consistency.

Global Training Process, Governance & Scale

• Develop standardized global approaches for digital onboarding, certification support, facilitation readiness, content rollout, train-the-trainer execution, and continued education.
• Create toolkits, playbooks, templates, facilitation guides, content standards, and process guides that regional teams can implement independently.
• Partner with regional training leads to adapt programs locally while maintaining global structure, core messaging, technical accuracy, quality standards, and learning outcomes.
• Diagnose gaps in digital training plans, content coverage, facilitator readiness, and rollout effectiveness; execute targeted enablement strategies to close gaps.
• Maintain and improve shared processes for content intake, prioritization, review, deployment, measurement, and lifecycle management.

Administrative

• Build training program agendas, facilitation plans, content development timelines, launch readiness plans, and stakeholder review cycles.
• Conduct needs analysis to inform program, curriculum, and digital content design.
• Create and maintain SOPs, process guides, training resources, and digital content governance materials.
• Follow relevant Standard Operating Procedures and training processes.

Qualifications

Required Skills and Experience

• Minimum 8 years of relevant professional experience in medical devices, healthcare IT, commercial learning, sales training, digital education, enablement, or related customer-facing roles.
• Minimum 5 years of sales-related, technical sales, sales engineering, product education, implementation, or commercial enablement experience preferred.
• Experience in an education, training, instructional design, digital learning, or train-the-trainer role preferred.
• Demonstrated strength in digital content creation, including e-learning, video learning, virtual facilitation assets, architecture or workflow explainers, playbooks, job aids, practice activities, and knowledge checks.
• Strong digital facilitation skills, including virtual and hybrid delivery, train-the-trainer facilitation, facilitator coaching, global enablement audiences, and application-based practice.
• Ability to translate complex clinical, technical, product, procedure, and implementation concepts into clear, engaging learning experiences for commercial teams.
• Understanding of hospital technical acquisition and implementation processes, healthcare technology markets, industry trends, customer engagement workflows, and digital solution deployment considerations.
• Knowledge of server, database, storage, networking, HL7 and DICOM interfaces, cloud-hosted services, audio/video capture devices, virtual collaboration tools, operating rooms, and procedure rooms preferred.
• Experience building and presenting architecture diagrams, supporting technical questionnaires and RFI/RFPs, and translating clinical expectations into technical requirements preferred.
• Demonstrated business acumen and ability to translate procedure growth priorities, launch goals, digital portfolio priorities, and commercial strategies into scalable learning experiences.
• Ability to influence senior stakeholders and cross-functional peers without formal authority.
• Strong written and verbal communication skills, collaboration skills, and project management abilities.
• Key competencies: Digital Learning Strategy, Digital Education, Content Creation, Global Facilitation, Technical Fluency, Business Alignment, Executive Influence, Proactive Problem Solving, Innovation, Critical Thinking, Network Building, Organizational Awareness, and Measurement Mindset.
• Interest in and ability to work with globally distributed, multi-cultural, and multi-generational audiences; multiple languages preferred.
• Bachelor’s degree required; engineering background preferred. Master’s degree a plus, preferably business or healthcare related.
• Ability to travel up to 25%, domestically and internationally; adaptation to international time zones required.

Working Conditions

• US – Sunnyvale / remote-based work environment with global collaboration expectations.
• Able to travel up to 25%, including domestic and international travel.
• Adaptation to international time zones required.

Additional Information

Intuitive is an Equal Employment Opportunity Employer. Intuitive provides equal employment opportunities to all qualified applicants and employees and prohibits discrimination and harassment of any type consistent with applicable laws and company policy.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.