Full-Time

Account Manager

Updated on 3/13/2025

Otter

Otter

201-500 employees

Restaurant operating system for efficiency and profitability

No salary listed

Entry, Junior, Mid

Toronto, ON, Canada

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Salesforce
Data Analysis
Excel/Numbers/Sheets
Requirements
  • Bachelor’s degree preferred, but not required.
  • 0-3 years of relevant work experience.
  • Previous experience in sales, customer success, or account management is a plus.
  • Experience in the restaurant, food, SaaS, or tech industries is preferred.
  • Ability to thrive in a fast-paced, goal-oriented environment.
  • A focus on meeting and exceeding sales targets and customer satisfaction metrics.
  • Passion for delivering value to customers and ensuring their success.
  • Comfortable working with data (Google Sheets/Excel) to track performance and drive insights.
  • Understanding of business operations and how to drive value through customer relationships.
Responsibilities
  • Conduct high-quality outbound outreach to prospective customers from company-provided or self-sourced leads.
  • Use value-based selling techniques to close deals and grow our customer base.
  • Build, manage, and track a robust customer pipeline in Salesforce, providing weekly reports on sales goals and performance.
  • Achieve monthly sales targets for acquiring new customers.
  • Onboard new customers, ensuring they understand the product's value and have the tools to maximize early lifecycle performance.
  • Proactively manage a book of 100+ active customers, ensuring they consistently derive value from the product and maintain strong operational performance.
  • Identify opportunities to upsell and expand accounts by introducing new products and features to high-performing customers.
  • Capture customer feedback to improve product functionality and contribute to the continuous evolution of the product offering.
  • Follow detailed internal processes to ensure success for customers.
  • Use analytics tools (Google Sheets/Excel) to interpret data and drive customer success.
  • Handle customer escalations that could not be resolved by onboarding or support teams, advocating for the customer’s needs within the company.
Desired Qualifications
  • B2B sales, customer success, or account management in a fast-paced industry.
  • Familiarity with tools like Salesforce or similar CRM systems.
  • Experience with customer-facing data (basic spreadsheets or analytics) is a plus.

Otter provides a Restaurant Operating System that helps restaurants improve their profitability and guest satisfaction. The system includes a variety of integrated tools that streamline restaurant operations, manage orders, and optimize delivery processes. This allows restaurants, whether small or part of a large chain, to efficiently handle their back-end operations while focusing on providing great dining experiences. Otter's business model is based on subscription fees and service charges, making it a flexible solution for different types of restaurants. What sets Otter apart from its competitors is its ability to consolidate multiple functions into one platform, which simplifies management for restaurant owners.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Los Angeles, California

Founded

2020

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for integrated restaurant management systems boosts Otter's market potential.
  • Partnerships with third-party delivery services expand Otter's integration opportunities.
  • Rising interest in contactless delivery solutions aligns with Otter's platform capabilities.

What critics are saying

  • Emerging restaurant tech startups may erode Otter's market share.
  • Rapid AI advancements could outpace Otter's current technological capabilities.
  • Direct-to-consumer delivery models may reduce demand for Otter's solutions.

What makes Otter unique

  • Otter offers a comprehensive Restaurant Operating System for diverse restaurant sizes.
  • It integrates with major food delivery apps and point-of-sale systems.
  • Otter consolidates multiple functions into a single platform, enhancing operational efficiency.

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Benefits

Flexible Work Hours

Company News

Verdict Foodservice
Jan 17th, 2025
Skyline Chili partners Otter Middleware to optimise delivery

Cincinnati, Ohio-based restaurant chain Skyline Chili has collaborated with restaurant integration company Otter Middleware to enhance its delivery services and improve customer experience.