Full-Time
IT Production Support Specialist 2
Updated on 8/1/2026
US Acute Care Solutions
501-1,000 employees
ED staffing and hospital management services
Compensation Overview
$21.59 - $39.94/hr
Remote in USA + 1 more
More locations: Ohio, USA
Remote
 Customer Experience & Support (1) |
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- A high school diploma or equivalent is required.
- Two to five years of experience in medical billing, revenue cycle, or healthcare operations is required.
- One to three years of experience in portal or application administration is required.
- Experience with identity and access management, including single sign-on and multi-factor authentication, is required.
- Experience with ticketing systems such as Service Desk Plus, TrackIt, or ServiceNow is required.
- Strong understanding and experience with Medicare, Medicaid, and commercial payer portals, including payer portal compliance requirements and credential security, is required.
- Experience supporting multi-entity billing environments is required.
- Proficiency with Microsoft Word, Microsoft Access, and Microsoft Outlook is required.
- Strong customer service, documentation, organizational, communication, problem-solving, and troubleshooting skills are required.
- The ability to manage multiple priorities, confidential information, and risk-aware workflows is required.
- The ability to work independently, within a team, cross-functionally, and with third-party vendors is required.
- Provide day-to-day support to users across the revenue cycle management organization.
- Administer access to Medicare, Medicaid, and commercial payer web portals.
- Complete portal access requests, including prioritization, response-time management, aging management, follow-up, and resolution.
- Monitor work queues and operational reports to identify portal utilization, bottlenecks, and improvement opportunities.
- Maintain role-based access and enforce least-privilege standards.
- Manage multi-factor authentication and password-reset requests.
- Create and maintain standard operating procedures, job aids, and process documentation for portal requirements, user credentials, access levels, and assigned users.
- Ensure compliance with payer requirements, organizational policies, and regulatory guidelines.
- Escalate critical production issues to internal leadership and third-party support vendors while driving resolution to minimize operational impact.
- Monitor and manage third-party support vendor work queues for prioritization, timely response, progress, and resolution.
- Track third-party support vendor performance against established service-level agreements, identify overdue items, and escalate risks as needed.
- Foster collaborative relationships with third-party support vendors to improve communication, accountability, and operational outcomes.
- Troubleshoot portal access issues and coordinate with payer help desks as needed.
- Monitor portal changes, outages, and updates and communicate impacts to stakeholders.
- Partner with leadership to evaluate third-party portal management tools or solutions.
- Train new and existing staff on workflows and best practices.
- Perform and assist with other department duties as needed.
US Acute Care Solutions staffs and manages emergency departments through Emergency Medicine Physicians (EMP), a physician-owned group practice with full-time doctors who are equal equity owners. It provides residency-trained, board-certified emergency physicians to hospitals to handle patient care and department operations, with owners collaborating with hospital partners to build lasting solutions. Differing from traditional staffing firms, it is owned by its physicians and operates at scale across more than 60 hospitals in 15 states to ensure consistent care. Its goal is to deliver high-quality emergency care, help hospitals thrive, and create a workplace where clinicians and staff can succeed.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Canton, Ohio
Founded
1992
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Simplify's Take
What believers are saying
- USACS partners with DispatchHealth since November 2023 for home care transitions.
- USACS teams with Array Behavioral Care for virtual psychiatric ED services.
- USACS secures multi-year agreements with UnitedHealthcare and Aetna for stability.
What critics are saying
- Inova switches providers if USACS quality declines at 174,000-patient ED.
- HonorHealth terminates contract on staffing failures, losing $15-20M revenue.
- Payer cuts from UnitedHealthcare or Aetna slash 20-30% of USACS revenue.
What makes US Acute Care Solutions unique
- USACS maintains 100% physician ownership after buying out private equity firms.
- USACS expands partnerships like 23-year Inova Health System collaboration.
- USACS acquires MIDEO for video-based advance care planning platform.
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Benefits
Remote Work Options
Hybrid Work Options
Company News
CANTON, Ohio--(BUSINESS WIRE)--US Acute Care Solutions (USACS), the nation’s largest physician-owned and led acute care practice, is honored to announce the expansion of its partnership with Inova Health System to include four additional programs. Effective January 1, 2024, USACS welcomed the existing emergency medicine physicians and advanced practice providers from the Inova Fairfax Medical Campus (IFMC), which includes the adult emergency department at Inova Fairfax Hospital and the Inova L.J. Murphy Children’s Hospital Pediatric Emergency Department. The IFMC Emergency Department is the fourth busiest ED in the country, seeing 174,000 patients last year. The expanded partnership will also include two freestanding emergency departments:Inova Emergency Care Center – Fairfax CityInova Emergency Care Center – RestonThis is an expansion of a partnership that began 23 years ago when Emergency Medicine Associates, one of the 20 physician groups that have since joined USACS, began providing emergency medicine services to Inova Alexandria Hospital. This evolution is testament to Inova and USACS’ shared vision of delivering the best patient care to Northern Virginia, the Washington, D.C
Inova Health System taps U.S. Acute Care Solutions following longtime ER staffing firm's ch. 11 bankruptcy.
Collaboration prioritizes patient-centered care and healthcare efficiencyDENVER, Nov. 2, 2023 /PRNewswire/ -- DispatchHealth has teamed up with US Acute Care Solutions (USACS) to make healthcare better by expanding access to additional support for patients after a hospital stay or when they need hospital alternative care at home. This joint effort centers on shared education and alignment in offering DispatchHealth's in-home care models, when medically appropriate, while addressing patient preferences and care needs.This model is designed to advance the Quadruple Aim in healthcare: enhancing care quality, improving health outcomes, lowering costs, and enriching the consumer experience while fostering the well-being of healthcare professionals and caregivers."Our work will deliver a more patient-centered approach, creating value for the whole healthcare ecosystem." Post thisHighlights of this collaboration include:Adding Tangible Value for Patients: Patients will experience more personalized, convenient, high-quality care within the comfort of their homes, leading to faster recovery and an enhanced overall experience.Patients will experience more personalized, convenient, high-quality care within the comfort of their homes, leading to faster recovery and an enhanced overall experience. Enhancing Clinical Outcomes: By facilitating seamless transitions, this partnership aspires to boost key quality metrics. These include improved patient satisfaction, decreased hospital-acquired conditions, and fewer readmissions.By facilitating seamless transitions, this partnership aspires to boost key quality metrics. These include improved patient satisfaction, decreased hospital-acquired conditions, and fewer readmissions
We are at the height of Danger Season, the time of year when extreme weather events driven by climate change are most prevalent across North America. The power sector is the second highest source of climate pollution in the U.S. Thus, it is crucial that we address carbon emissions from power plants.The Environmental Protection Agency (EPA) recently published a proposed rule which would limit carbon pollution from fossil fuel burning power plants, a move which is critically important, statutorily required, and long overdue.Dr. Marc Futernick, an emergency physician in Los Angeles and steering committee chairman at the Medical Society Consortium on Climate and Health, spoke with me about how the rule would impact public health and how as a medical professional he participates in the public process to help influence these standards.BRADY WATSON: How does the power sector impact public health?DR. MARC FUTERNICK: It’s all connected to fossil fuels. Burning gas and coal leads to carbon dioxide emissions and air pollutants
CANTON, Ohio--(BUSINESS WIRE)--US Acute Care Solutions (USACS), the largest physician-owned acute care practice in the nation, and Array Behavioral Care, the nation’s leading virtual psychiatry and therapy practice, today announced a strategic partnership to offer comprehensive acute medical and psychiatric care services to health systems.With the newly formed Behavioral Emergency Stabilization and Treatment (BEST) model*, USACS and Array will unite their clinical and technological expertise to combat the growing epidemic of acute mental illness that has impacted the nation for decades.Patients with acute psychiatric issues have significantly higher average emergency department (ED) lengths of stay and are more likely to stay in the ED for longer than 12 hours than those with other medical conditions (Simko 2022)[1]. It is not uncommon for EDs around the nation to have psychiatric patients waiting days for specialist care and transfer to appropriate institutions. The burden on psychiatric patients and their families is paralleled by the challenges posed to the health system, especially during this time of staffing and resource shortages.The downstream result of delays in acute psychiatric care has a domino effect on non-psychiatric patient care and throughput. Array’s sophisticated virtual psychiatric care platform and clinical expertise can improve the speed of evaluation, treatment initiation and patient throughput, which improves the quality of care for all patients in the acute care space. Additionally, by using virtual technology, Array and USACS will be able to facilitate quicker access to care and further address social determinants of health.“By combining our strengths in emergency medicine, hospital medicine and critical care with Array’s expertise in behavioral care, we can meet the physical and mental health needs of our patients and support our health system partners with a comprehensive suite of acute care services,” said Chris Hummer, Chief Executive Officer of USACS.“Our mission at Array is to help address the nation’s mental health needs by using technology to bring licensed behavioral health clinicians to patients everywhere. Together with USACS, we can help provide holistic care to more patients in acute care setting,” said Geoffrey Boyce, Chief Executive Officer of Array.“Health systems see the effects of undertreated mental illness in our communities firsthand