Night Manager

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What you’ll do… 

• Represent management during the night and be responsible for the smoothing running of the hotel. 
• Always maintain a positive and friendly attitude, even when working to achieve solutions to challenges. 
• Deal with the in-house guests accounting and ensure the accuracy of guest billing. 
• Operationally manage the hotel during the night to ensure guests are well cared for. 
• Ensure the accuracy of data in all systems and provide the necessary daily reports for all   departments. 
• Manage the daily overbooking levels and liaise with all departments to ensure maximum occupancy. 
• Ensure all telephone calls are answered as quickly and efficiently as possible. 
• Maintain observation over guests and guests’ property to ensure security alerts are kept to a minimum. 
• Lead your night team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions. 
• Set stretching but realistic objectives for the team to ensure maximum occupancy and 100% guest satisfaction levels. 
• Ensure the integrity of the public area and back of house areas are maintained at all times, with deficiencies corrected immediate. 
• Be responsible for closing of the day and prepare and verify reception reports. 
• Carrying out the night audit procedures accurately, reporting any discrepancies and ensuring quick resolution. 
• Ensure the safety of guests overnight whilst they are tucked up asleep. 

Qualifiche

What we’re looking for… 

• Individuals. You’re looking for a place where you can be you; no clones in suits here. 
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night. 
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. 
• You’re not precious. We leave our egos at the door and help get things done. 
• You’re up for doing things differently and trying (almost) everything once. 
• If we got stuck in a lift together, we’d have a good time and share a few laughs. 
• You want to be part of a team that works hard, supports each other, and has fun along the way. 
• Experience in a similar role with a demonstratable track record of excelling in front office operations and procedures. 
• If you’re familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage. 
• A natural at leading and managing others, you lead by example and create an environment where your team can be their best self. 
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.  
• It’s all about the attitude for us, someone who enjoys being helpful to others and isn’t easily flustered – there’s a smaller team working at night so confidence and knowing how to work things out by yourself are key. 

Informazioni aggiuntive

What's in it for you...

• Become part of a team that’s very passionate about creating great hospitality experiences.  
• Competitive salary.  
• Ticket Restaurants for meals
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.  
• Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.  
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!  
• The chance to challenge the norm and work in an environment that is both creative and rewarding.  
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.  
• Excellent discounts across The Hoxton and the global Ennismore family. 

Compensation: 25316 to 26017 (EUR) (YEARLY)