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Product Manager
Mobile Apps, USA, Remote, Or Santa Clara, CA, Flexible
Posted on 8/9/2022
San Jose, CA, USA
Experience Level
Desired Skills
Data Analysis
  • Opportunity and market fit analysis
  • Product strategy for one or more Experience products
  • Product/Feature KPIs/metrics
  • Product hypotheses and experimentation strategy
  • Feature definitions - Wireframes/mockups
  • Use cases and user stories
  • Acceptance Criteria for products and features
  • Experience shipping native mobile apps/web experiences
  • Strong ability to empathize with customers and to translate that into products and feature definitions
  • Ability to Lead/Contribute to Design Thinking
  • Data driven thinking to define and optimize experiences
  • Experience with A/B and multivariate testing
  • Impeccable communication skills and demonstrated leadership ability
  • Highly collaborative, enjoy working on initiatives that span teams and groups
  • Outstanding data analysis and ability to make data-driven business decisions
  • Well versed in agile methodologies and tools - including Confluence, Jira, Slack - and experience working in an agile/scrum environment
  • Experience working for leading SaaS companies with a diverse customer base spanning small business owners, SMB, and enterprise
  • Experience in products catering to one or more business domains
  • Experience with technical delivery teams leveraging continuous delivery for launch
  • Adept at developing and delivering complex products at high velocity and with aggressive deadlines
  • Strong analytical approach, with attention to detail and excellent reporting skills
  • Ability to communicate and manage stakeholder relationships effectively, internally and externally
  • Exceptional organizational and planning skills
  • Engage in market, competitor and user research
  • Flesh out ideas with wireframes and mockups (in conjunction with designers)
  • Work with engineers and designers to define product requirements and ship features regularly
  • Collaborate with BU teams to improve the app and feature experience
  • Analyze data, including analytics and A/B testing results
  • Manage the delivery of products, including PoC, internal Beta, external Beta, Public Launch, and ongoing releases
  • Participate actively in product planning and roadmap definition
  • Proactively work with internal and external customers to acquire a deep understanding of their requirements & business needs (e.g. other PMs, architecture, operations, business development, sales, marketing & customer success teams)
  • Deliver requirements in partnership with SaaS Ops, Security, Architecture and various engineering teams, as appropriate, with an iterative, pragmatic approach to research delivery
  • Ensure that product requirements incorporate effective written and more creative, visual techniques (e.g., wireframes and mockups)
  • Identifies technical tradeoffs, escalates risks, and manages mitigation in collaboration with neighbor ST teams
  • Develop and articulate a defensible point of views based on data from primary and secondary researching including direct customer engagement
  • Defines product performance and effectiveness metrics that measure and benchmark product success
  • Ensure committed product delivery timelines are achieved across the organization including but not limited to the engineering
  • Stays abreast of new technology capabilities and leverages knowledge in contributing to product solutions. Recommends and plans innovative products and features
  • Develop and maintain relationships with key decision-makers across the organization
Desired Qualifications
  • Previous experience working as part of a large enterprise is a plus!

10,001+ employees

Digital workflows
Company Overview
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations.