Key Account Manager

Description

DASCO is growing! Voted one of the 2019, 2020, and 2021 top places to work in Columbus CEO magazine. Join Us!

Our benefits include: competitive compensation based on industry standards, an excellent benefits package, which includes: generous 401(k) match with immediate vesting, growth opportunities, health insurance benefit opportunities which include Medical, Dental, Vision, excellent PTO which increases based on tenure, holiday pay, and a fantastic company culture!

SUMMARY:

The Key Account Manager (KAM) is responsible for the strategic oversight, growth, and success of assigned key accounts, including Joint Venture (JV) hospital systems and affiliated outpatient facilities/practices. This role drives revenue growth, strengthens executive-level relationships, and ensures alignment between customer needs and organizational capabilities. The KAM partners cross-functionally to optimize service delivery, enhance customer satisfaction, and achieve financial and operational objectives.

ESSENTIAL FUNCTIONS:

? Own and drive the overall relationship strategy for JV hospital systems and key accounts 

? Develop and execute growth plans to expand referrals, revenue, and market share 

? Serve as the primary point of contact for executive stakeholders within healthcare systems 

? Collaborate with branch leadership, operations, and clinical teams to ensure seamless service delivery and account alignment 

? Lead account reviews, business planning sessions, and performance reporting with stakeholders 

? Identify opportunities for process improvement, service expansion, and operational efficiencies 

? Monitor and drive key performance indicators (KPIs) across assigned accounts 

? Support and influence liaison teams (hospital and ortho) to achieve performance goals 

? Partner with supervisors/managers to ensure proper staffing, training, and development of frontline teams 

? Address escalated client concerns proactively and ensure timely resolution 

? Maintain strong relationships with physicians, administrators, and other healthcare system stakeholders 

? Ensure compliance with all company policies, healthcare regulations, and safety standards 

? Provide regular reporting and insights to senior leadership on account performance, risks, and growth opportunities 

? Act as a strategic advisor to both the customer and internal leadership teams 

? Other duties as assigned

If the associate has the appropriate clinical licensure (LPN, RN, or RT), occasionally performing delivery and/or providing instruction/troubleshooting for respiratory equipment, such as non-invasive ventilation, may be required during the normal course of business, as coverage for other DASCO clinicians, and/or coverage after-hours. At 90-days and during the Annual Review, a clinical competency will be completed by a member of the Clinical Management team.

REQUIRED EDUCATION AND/OR EXPERIENCE:

1. High school diploma or GED equivalent 

2. Minimum of 3-5 years experience in account management, healthcare operations, or relationship management. 

PREFERRED EDUCATION AND/OR EXPERIENCE:

? Bachelor’s degree in business, healthcare administration, or related field 

? Experience managing large healthcare systems or complex accounts 

? Demonstrated success in revenue growth and strategic account management 

? Proficiency in Microsoft Office Suite (Excel, PowerPoint, CRM systems preferred)

COMPETENCIES:

? Strategic thinking and business acumen 

? Relationship management and executive presence 

? Communication and negotiation skills 

? Results-driven with strong analytical capabilities 

? Leadership and cross-functional collaboration 

? Customer focus and problem-solving 

? Adaptability and stress management

POSITION TYPE/EXPECTED HOURS OF WORK:

This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand. 

SUPERVISORY RESPONSIBILITY:

This position manages liaisons of the JV, including hiring, development, performance management and discipline.

WORK ENVIRONMENT:

This job operates in a professional office environment and may spend time in a warehouse, clinical or private residence setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is generally required to sit; frequently stands and bends, may climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include both close and distance vision, color and peripheral vision, depth perception and ability to adjust focus.

TRAVEL:

Travel is frequently required for this position.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO STATEMENT:

DASCO provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, DASCO complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

DASCO expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of DASCO’s employees to perform their job duties may result in discipline up to and including discharge.

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