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Enterprise Contract Specialist
Posted on 5/6/2022
Indiana, USA
Experience Level
Desired Skills
  • Provide outstanding internal assistance and mentorship for a region of Sales Reps including deal structure questions, order processing and ensuring orders are in compliance to revenue & company policy
  • Work with Sales, Revenue Recognition and Legal on contract issues and provide suggestions and assistance for contract negotiation in order to ensure proper revenue recognition
  • Ensure compliance with all company policies as well as SOX (Sarbanes Oxley) compliance
  • Train Sales and in particular less experienced Account Executives and facilitate cross-training among the team
  • Contributes ideas and innovations to improve upon existing systems, work processes and procedures
  • Create and update internal departmental Policies
  • Participate in projects involving technical and financial concepts providing recommendations
  • Review submitted contract and order forms for completeness, accuracy, and conformance to Salesforce.com Sales Order Acceptance policy
  • Process contracts and orders and ensure all documentation is in compliance with revenue and company policy
  • Create and Modify quotes as required
  • Works with Sales and Collections to assist resolution to customer billing investigations and disputes
  • Challenging legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, understanding the flexibility for change, and formulating creative solutions or workarounds based on that analysis
  • Audit monthly on large transactions to ensure Revenue Recognition compliant
  • Share best practices with team members to enhance the quality and efficiency of business process and contribute to the knowledge base
  • Establish strong relationships with Sales, Renewals, Customer Support Managers, Collections, Adjustments, Compensation, Rev Rec., Legal, and other internal resources as appropriate
  • Bachelors degree or equivalent combination of education and experience
  • 3+ years customer order management, or sales support experience in the IT industry
  • Contract structuring and Commission Calculation experience
  • Demonstrated participation in process improvement initiatives and/or project management experience
  • Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quickly
  • Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative
  • Ability to understand broader business and financial issues, juggle multiple projects and tasks, and to work with deadlines and in a fast paced environment
  • Extreme attention to detail
  • Thrives in a team environment
  • Able to use Microsoft suite of tools effectively
  • Salesforce experience a plus
  • Demonstrated initiative
  • Ability to work independently

10,001+ employees

Customer relationship management (CRM) software
Company Overview
Salesforce's mission is to empower companies to connect with their customers in a whole new way. The company operates a CRM platform for businesses.
Company Values
  • Trust: Nothing is more important than trust.
  • Customer Success: When our customers succeed, we succeed.
  • Innovation: Innovation comes from everyone.
  • Equality: We all have a role to play.
  • Sustainability: We lead boldly to address the climate emergency.