Full-Time

Technology Systems and Operations Specialist

Animation

Posted on 4/30/2024

Netflix

Netflix

10,001+ employees

Subscription-based multimedia streaming platform

Consumer Software
Education

Compensation Overview

$100,000 - $170,000Annually

+ Stock Options + Disability Programs + Paid Leave + Flexible Time Off

Senior

Burbank, CA, USA

Required Skills
Communications
JIRA
Requirements
  • 4+ years experience providing support in a fast-paced studio environment
  • Subject matter expertise of on-site studio needs for Animation, Visual Effects, Games, or post-production workflows
  • Experience prioritizing and supporting Internal and Creative Executives
  • Knowledge of troubleshooting studio infrastructure (storage, network, etc.)
  • Knowledge of troubleshooting MacOS, Windows, remote workstations, and AV systems
  • Demonstrated cross-functional working relationships and advanced communication skills
  • Experience using data to tell a story and influence direction
  • Experience creating, editing, and maintaining knowledge base and/or training documentation
  • Experience with JIRA, Confluence, Zendesk or similar products
Responsibilities
  • Provide day-to-day support to onsite users
  • Learn how users experience technology through investigation, documentation, and categorization
  • Manage technical issues, triage bugs, and escalate issues
  • Recommend and implement experience improvements
  • Identify and link ZenDesk tickets showing patterns of behavior
  • Ensure user interactions are at the highest quality technical support level
  • Engage with global team to bridge user experience with partner teams
  • Leverage metrics to identify trends and proactively address issues
  • Contribute to team environment and support improvement efforts
  • Ensure quality of support through review, feedback, and coaching

Netflix offers a streaming service with a wide variety of TV shows, movies, and documentaries, accessible on various internet-connected devices. Members can enjoy unlimited content without commercials, with the flexibility to watch anytime, anywhere, and change their plans as needed.

Company Stage

IPO

Total Funding

$120B

Headquarters

Los Gatos, California

Founded

1997

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

0%

2 year growth

2%

Benefits

Free lunches

Up to 12 months' maternity and paternity leave

Unlimited vacation days, within reason

Open working hours (at the California office)

Health, vision, and dental insurance

Employee stock purchase plan

Mobile phone discounts