Account Development Representative

About Us

The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.

At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world.

In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing.

Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere.

Build a newsworthy career at the FT.

Our Commitment to Diversity, Equity and Inclusion

We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.

The Role

Are you passionate about delivering exceptional customer experiences and building strong client relationships? Join the FT Professional division of the Financial Times, which licenses FT content to organisations around the world, serving clients across corporate, finance, government, professional services, education, and media sectors.

As an Account Development Representative (ADR) in our Customer Relationship Management (CRM) team, you’ll play a key role in onboarding and driving engagement with first-year group subscription clients in the Continental Europe, Middle East, and Africa (CEMEA) region. You’ll work closely with CRMs and cross-functional teams to ensure customers get maximum value from their FT access, while uncovering opportunities to grow our footprint within these organisations.

Key Responsibilities

• Lead onboarding and rollout plans for new clients, ensuring strong adoption and engagement.

• Support the CRM team in identifying growth opportunities, surfacing new commercial contacts, and managing risks across accounts.

• Build trusted relationships with clients and develop a deep understanding of how the FT can support their strategic goals.

• Supervise usage and copyright activity to ensure compliance and protect the FT's intellectual property.

• Collaborate with Sales, Marketing, and Customer Success teams to deliver on regional objectives.

• Provide product and technical guidance on FT content, tools, and drive client value and satisfaction.

Required Skills and Experience

• Excellent communication and listening skills, especially over phone and video calls.

• Ability to uncover client needs and align FT solutions accordingly.

• Highly motivated, goal-oriented, and proactive in your approach.

• Strong organisational skills and keen attention to detail in a fast-paced environment.

• Data-savvy approach with the ability to analyse usage trends and progress reports (Excel proficiency a plus).

• Prior experience in Customer Success or a similar client-facing role.

• Knowledge of, or experience working within, the CEMEA region.

Desirable

• Multilingual proficiency (French, German, Arabic, or another CEMEA language).

• Experience with Salesforce or similar CRM platforms.

• Familiarity with AI-powered tools to enhance sales efficiency is a strong advantage.

• Understanding of B2B subscription models or media licensing.

What’s in it for You?

Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here.

We’ve embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible.

Accessibility

We are a disability confident employer and Valuable 500 signatory.

Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email [email protected] and a member of our team will be happy to help.

Further Information

At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications.
Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all.
Please beware of fraudulent job postings and offers claiming to be from the Financial Times. All legitimate opportunities will direct you to apply through the official Financial Times careers site, and the FT will never ask for financial information, payments, or referrals to third parties during the hiring process. If you have any concerns about the legitimacy of a job posting or suspect any scam activity, please contact [email protected].

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