Customer Support-Tickets

Jamaica, English

Posted on 10/26/2023

INACTIVE

1,001-5,000 employees

Remote customer experience services and content moderation

Company Overview

ModSquad is a leader in the Customer Experience Service industry, providing comprehensive services including customer support, content moderation, and social media services to top global brands. The company stands out for its unique approach to remote work, utilizing its proprietary, patent-pending security platform, Cubeless, to support a secure and efficient distributed workforce. With a team of highly experienced and empathetic professionals, ModSquad offers unparalleled customer service, setting it apart from traditional outsourcing companies.

Consumer Goods

Company Stage

N/A

Total Funding

$2.1M

Founded

2007

Headquarters

Sacramento, California

Growth & Insights

Headcount

6 month growth

↑ 1%

1 year growth

↑ 0%

2 year growth

↑ 34%

Locations

Remote

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Customer Service

CategoriesNew

Customer Success & Support

Requirements

A person with a great personality and team player attitude
Comes to work ready to go and fully committed to surpassing expectations
Has a knack for solving problems quickly and efficiently
Fast learner, quick to adapt to change, understands how to navigate complexities, and is unafraid to speak up and share valuable insights
Customer-friendly demeanor with a flexible attitude
Reliable, trustworthy, and dependable
Experience with high volume customer service
Experience and fluency in English writing
Advanced typing skills - minimum 40 wpm
Experience with web-based research
Experience working with company escalation policy
Full access to a work computer that meets minimum requirements
Access to a high-speed and stable internet connection
A quiet work environment free from distractions
Dedicated laptop or desktop computer with Windows 10 or above (Please note: A Chromebook is not sufficient for ModSquad projects.)
Willingness to install MSQ security software and 2FA app on phone

ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Ticket Customer Support!

Do you have a Ticket Customer Support background?

Do you enjoy work-from-home and flexible schedules?

ModSquad is seeking Mod Contractors to join our network!

If you want the chance to work gigs on the coolest of client projects... then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in.

Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon.

ModSquad has partnered with a highly successful, globally-popular gaming company, known for their immediately-recognizable series titles. Millions of players from around the world play on various consoles and computers, and ModSquad is seeking experienced Ticket Customer Support Representatives to help support this amazing client.

We are looking for Mods who enjoy and understand gaming, and who will be as passionate about this large and successful project as those who are already involved with it.

Project Hours (All Times Pacific):

Monday through Sunday , 3 am - 6 pm PST

Hourly Rate:

To be discussed in the interview phase

Commitment:

25 hours a week with at least 8 on weekends

30 days

Language:

English

Orientation Begins:

November 27, 2023

Project Start Date:

December 7, 2023

What We Are Looking For:

A person with a great personality and team player attitude
Comes to work ready to go and fully committed to surpassing expectations
Has a knack for solving problems quickly and efficiently
Fast learner, quick to adapt to change, understands how to navigate complexities, and is unafraid to speak up and share valuable insights
Customer-friendly demeanor with a flexible attitude
Reliable, trustworthy, and dependable
Experience with high volume customer service
Experience and fluency in English writing
Advanced typing skills - minimum 40 wpm
Experience with web-based research
Experience working with company escalation policy
Full access to a work computer that meets minimum requirements
Access to a high-speed and stable internet connection
A quiet work environment free from distractions

What’s In It For You:

The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
Flexible self-scheduling
Access to ‘Hot Gigs’ postings exclusive to the Mod Network
Work from home
Competitive hourly rate - Discussed during your first interview
Paid orientation

Workspace Requirements:

Dedicated laptop or desktop computer with Windows 10 or above (Please note: A Chromebook is not sufficient for ModSquad projects.)
Willingness to install MSQ security software and 2FA app on phone

***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!

Please note: A Chromebook is not sufficient for ModSquad projects.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process