Deputy Operations Manager

In this role you will:

• Assist the Operations Manager with oversight of the development and implementation of issuing card programs
• Assist the Operations Manager with the launch of new card products
• Assist the Operations Manager with managing relationships with card networks and other applicable vendors
• Responsible for managing the BaaS unclaimed property process
• Oversee internal support, applications, training, project management and training
• Provide assistance to staff with any questions, resolving issues and enhancing products. 
• Troubleshoot application errors and provide support to staff when necessary.
• Provide training on applications and processes to staff members.
• Be responsible for timely and accurate monthly reporting and analytics. 
• Create and run reports using Business Analytics
• Set up new users, reset passwords and delete access when necessary. 
• Be a credit and debit card expert.  Responsible for assisting staff and clients with issues and providing resolutions. 
• Identify and provide suggestions for more efficient and effective processes within the Department. 
• Perform account cleanup on users, products and codes when necessary.
• Participate in project implementation and support 
• Implement dual and user controls to reduce bank risk. 
• Perform all other duties as assigned. 

Qualifications:

• A minimum of 5 years experience in bank operations and card program management
• Ability to maintain a high level of confidentiality
• Strong judgment, instincts and analytical skills
• Willingness to take on new challenges in a fast-paced startup environment
• Strong organizational skills with experience in managing multiple time-sensitive projects simultaneously 
• Self starter, engaged, proactive and ready to roll up your sleeves 
• Demonstrated ability to lead, motivate, and develop a team.
• Excellent verbal and written communication skills, with the ability to interact effectively with stakeholders at all levels.
• Strong problem-solving skills and the ability to handle complex and challenging situations.

What we offer:

• At Lead, we design our benefits to support company culture and principles, to foster an efficient and inspiring work environment, and to create the conditions for our team to give their best in both work and life
• Competitive compensation based on experience, geographic location, and role
• Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA
• Paid parental leave
• Flexible vacation policy, including PTO and paid holidays
• A fun and challenging team environment in a dynamic industry with ample opportunities for career growth