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Senior Client Strategy Manager

Posted on 10/30/2023

1,001-5,000 employees

Website

SMS-first platform for personalized business-to-consumer communication

Company Overview

Attentive® is a leading player in the realm of conversational commerce, providing a robust SMS-first software platform that enables businesses, ranging from startups to large enterprises, to foster stronger relationships with their consumers. The company's platform is trusted by over 8,000 leading brands, driving billions in e-commerce revenue through personalized, real-time two-way communications. With a focus on compliance, scalability, and integration with existing technology stacks, Attentive® offers a unique blend of first-party data insights and effective subscriber engagement, making it a compelling workplace for those keen on shaping the future of business-to-consumer communication.

Consumer Software

Company Stage

Series E

Total Funding

$1.3B

Founded

2016

Headquarters

Hoboken, New Jersey

Growth & Insights

Headcount

6 month growth

↑ 0%

1 year growth

↓ -8%

2 year growth

↓ -6%

Locations

London, UK

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Marketing

Salesforce

Communications

CategoriesNew

Business & Strategy

Sales & Account Management

Requirements

4-6 years of account management experience required, preferably at Martech SaaS company
Strong understanding in customer success techniques and strategies
Comfortable learning new software (for design, data management, and internal tools)
Experience navigating complex work processes, tight timelines, and changing teams
Extremely detail oriented and organized
Knowledge of Salesforce or related CRM tools
Interest in startups, software and entrepreneurship
Comfortable working from our Shoreditch office 2 days a week

Responsibilities

Cement the relationship with new and existing customers including: onboarding, integration, account growth, new product adoption, and renewals
Develop a “consultant” perspective to client communications, questions, and meetings
Lead and present at regular client meetings, both in-person and over video conference
Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year though proactive touch points and take the lead in developing resolution strategies
Work closely with the executive team to translate customer feedback into specific product requirements

Desired Qualifications

Experience in Martech industry
Experience in SMS and email marketing
Experience with e-commerce platforms
Experience with conversational marketing
Experience with customer success in a B2B environment

About Attentive:

Attentive® is the world’s #1 conversational marketing platform, on a mission to maximize performance with intelligent, 1:1 SMS and email capabilities. Our SMS-first software platform helps everyone from entrepreneurs to enterprises strengthen relationships with their consumers in a new way. Through two-way, real-time, personalized communications, we drive billions in e-commerce revenue and over 8,000 leading brands like CB2, Pura Vida, GUESS and Urban Outfitters rely on Attentive to deliver powerful commerce experiences.

Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

Who we are

We are looking for a driven customer success person to join our team as a Senior Client Strategy Manager. You will work closely with the executive team to help refine and improve our customer success processes and playbooks. You will also coordinate cross-functionally with marketing, sales, product, and design to bridge the gap between product and customers. Your core responsibility will be working with Attentive’s strategic customers as a trusted consultant and to own customer relationships completely.

Why Attentive needs you

Cement the relationship with new and existing customers including: onboarding, integration, account growth, new product adoption, and renewals
Develop a “consultant” perspective to client communications, questions, and meetings
Lead and present at regular client meetings, both in-person and over video conference
Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year though proactive touch points and take the lead in developing resolution strategies
Work closely with the executive team to translate customer feedback into specific product requirements.

About you

4-6 years of account management experience required, preferably at Martech SaaS company
Strong understanding in customer success techniques and strategies
Comfortable learning new software (for design, data management, and internal tools)
Experience navigating complex work processes, tight timelines, and changing teams
Extremely detail oriented and organized
Knowledge of Salesforce or related CRM toolsInterest in startups, software and entrepreneurship
Comfortable working from our Shoreditch office 2 days a week

#LI-Hybrid #LI-CG1

Attentive Company Values

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each other’s champions

Champion the Customer - Our success is defined by our customers’ success

Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAKE, Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company’s strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.