Full-Time
Operations Administrator
Duke University
No salary listed
Huntersville, NC, USA
In Person
Relocation assistance available based on eligibility; on-site role at Duke Health Lake Norman Hospital in Mooresville, NC.
Category
 Business & Strategy (1) |
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Requirements
- Bachelor's degree in Nursing (BSN) is required
- Master's degree is strongly preferred
- Current or compact RN licensure in the state of North Carolina required
- BLS required
- Work requires a minimum of five years of relevant experience of which two of the years must be clinical
Responsibilities
- Demonstrate judgment and self-sufficiency in effective problem solving while serving as the administrative and operational resource for the hospital.
- Intervene in situations involving patients, visitors, hospital staff and other external customers.
- Coordinate operations and personnel activities to meet CSU/Departmental, Hospital and Health System objectives related to the provision of services within designated areas.
- Maintain interface with departmental personnel to ensure there is adequate space and facilities for patient care and coordination of facilities.
- Oversee patient care flow while redirecting and allocating resources.
- Determine necessary space, equipment, supplies and support systems to ensure effective functioning of unit/department.
- Investigate patient/visitor concerns and implement appropriate courses of action.
- Take corrective action in situations requiring immediate intervention, including interpretation and administration of hospital policy and work rules.
- Intervene and problem solve inter-/intra-departmental issues.
- Facilitate interdepartmental communication, negotiation and decision- making.
- Obtain adequate facts and evaluate data to identify and intervene in actual and/or potential safety and risk management issues.
- Communicate pertinent information (verbal and/or electronic) in a timely manner to hospital administration and department leadership.
- Document pertinent information, actions and decisions and communicate appropriate leadership.
- Communicate issues identified by front line staff to appropriate administrative team related to new administrative or departmental initiatives.
- Support clinical, operational and facility services throughout the entire Hospital on a 24-hour basis.
- Collaborate with clinical and support staff to foster delivery of quality care
- Coordinate triage activities, as needed, through communication with the Emergency Department, Bed Control and Chief Medical Officer
- Assist staff in identifying clinical experts for specific patient population concerns.
- Attend Code Five events and participate as needed; provide feedback for staff and complete QA report.
- Assist Patient Access Services in coordinating patient placement.
- Maintain visibility with hospital staff through rounds.
- Assist in evaluating and reassigning staff during crisis situations.
- Serve as Notary Public for assistance with advanced directives (healthcare power of attorney and living will).
- Participate in JCAHO activities.
- Coach staff in problem solving, effective communication strategies, conflict resolution and career path opportunities.
- Provide on-site management/leadership of crisis situations to prevent or minimize disruption of services.
- Optimize resources to maintain facility operations.
- Monitor emergency action procedures and coordinate activities related to patient/staff evacuation as needed.
- Function as on-site coordinator for internal/external disasters or other major events.
- Assist with the initiation of the severe weather policy in conjunction with the leadership team
- Authorize financial assistance up to $100.00 for patient satisfiers and operational situations.
- Determine when AOC is notified for second level intervention.
- Perform other related duties incidental to the work described herein.