Quality Assurance Specialist @ Career TEAM

Career TEAM is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career TEAM, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

Career Team is seeking a Support Services Coordinator to manage and deliver supportive service resources for workforce development programs in North Central Texas Service Area. This role will ensure participants have access to the essential resources needed to overcome barriers and achieve successful outcomes in employment and training. The Support Services Coordinator will be responsible for tracking requests, distributing assistance, maintaining compliance with funding guidelines, and partnering with case managers and program staff to ensure services are delivered efficiently and equitably. This position reports directly to the Quality Assurance Manager.

Your Impact on Career Team’s Success:

Serve as the primary point of contact for participant support services including transportation, childcare, work-related tools, uniforms, and other eligible resources
Collaborate with Career Advisors to assess participant needs and determine eligibility for supportive services based on funding requirements
Maintain accurate and up-to-date records for all supportive service requests, approvals, and distributions in accordance with local, state, and federal guidelines
Ensure timely processing of support service requests and communicate with participants to confirm delivery and resolve issues
Track budgets and allocations to ensure support service funds are spent efficiently and within approved limits
Generate reports and dashboards to analyze service utilization and impact across programs
Assist in the development of support services policies and procedures and ensure compliance with WIOA, TANF, SNAP, or other funding streams
Act as a liaison between Career TEAM, community partners, and vendors to facilitate access to external resources
Provide training and technical assistance to staff on proper documentation, eligibility criteria, and service coordination best practices
Uphold confidentiality and high ethical standards in all participant interactions and data handling
Approach each day and task with a “ZAG” mindset
Other duties and special projects as assigned

The Ideal Qualifications for this Position Include:

A Bachelor’s degree in Social Work, Public Administration, Business, or a related field
2+ years of experience in supportive service coordination, case management, workforce development, or related roles
Strong organizational skills with the ability to manage multiple priorities and meet deadlines
Excellent communication and customer service skills, with the ability to interact compassionately and professionally with participants and staff
High level of attention to detail and accuracy in documentation and data entry
Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and ability to learn program-specific databases and systems
Familiarity with local community resources, support networks, and public assistance programs
A Valid Driver’s License and ability to travel locally as needed

Additional Skills/Knowledge Career Team Would Love for This Role:

Bilingual or multilingual capabilities
Knowledge of WIOA, TANF, SNAP, or other workforce development funding streams
Experience working with individuals experiencing barriers to employment
Understanding of trauma-informed care, equity-centered service delivery, or whole-family approaches
Strong problem-solving skills and a proactive, resourceful mindset

Employment Type: Full-Time, Exempt Employee

Job Site: Onsite

Salary: $45,000 - $48,000/yr

Travel: 25% travel within the region

About Career TEAM:
Founded in 1996, Career TEAM, LLC is a private workforce development organization.

Career TEAM’s outstanding record of accelerating the human condition has resulted in numerous honors:

Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career TEAM has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.

The Company collects Personal Information to use or disclose as appropriate to:

(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.

Quality Assurance Specialist

Career TEAM

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