Creative Services Manager
Posted on 11/30/2023

1,001-5,000 employees

Global digital commerce partner for borderless payments
Company Overview
Payoneer stands out as a global leader in digital commerce, offering a robust platform that simplifies cross-border payments and supports business growth in multiple currencies. The company's competitive edge lies in its ability to bypass complex international wire transfers, enabling businesses to get paid quickly and efficiently as if they were local. With a strong commitment to customer service, Payoneer provides a multi-currency account that is trusted by over 5 million users worldwide, facilitating global expansion and fostering connections with leading marketplaces.
Data & Analytics

Company Stage


Total Funding





New York, New York

Growth & Insights

6 month growth


1 year growth


2 year growth

London, UK
Experience Level
Desired Skills
  • 5+ years’ experience in Creative Services (brand or agency side)
  • Strong understanding of project management methodologies, tools, and best practices
  • Proficiency in project management software and collaboration tools (e.g., Asana, Trello, Wrike, JIRA)
  • Excellent organizational, vendor and time management skills, with the ability to prioritize and multitask effectively
  • Exceptional communication and interpersonal skills, capable of building relationships and resolving conflicts
  • Solid understanding of design principles and creative processes
  • Ability to thrive in a fast-paced, deadline-driven environment
  • Ability to manage multiple projects simultaneously and prioritize effectively
  • Strong attention to detail and a commitment to delivering high-quality work
  • Global acumen and experience working across borders, time zones and cultures
  • Comfortable working in ambiguity and change management situations
  • Passionate about understanding customer needs and their stories
  • Industry knowledge around trends, best practices, and technologies (e.g., use of generative AI in creative services)
  • Lead and motivate cross-functional teams, including designers, content writers, web developers, marketers, and the business, to drive successful project outcome
  • Assign tasks, set priorities, and manage workloads to ensure timely project completion
  • Foster a collaborative and positive work environment, promoting effective communication and problem-solving
  • Collaborate with stakeholders to define project scope, establish timelines, allocate resources, and manage priorities to meet deadlines
  • Coordinate with external vendors, agencies, and freelancers as needed to support creative initiatives across regions
  • Develop comprehensive project plans, including resource allocation, task sequencing, and dependency management
  • Coordinate project activities, ensuring all team members are aligned on goals and deadlines
  • Monitor project progress, identify potential roadblocks, and proactively address issues to keep projects on track
  • Conduct regular project status meetings, providing updates to stakeholders and managing expectations
  • Ensure all creative deliverables meet established quality standards, brand guidelines, and business requirements
  • Identify improvement areas and implementation of better ways of working
  • Act as a key liaison between Brand and Creative Studio and other departments, facilitating collaboration and managing expectations
  • Develop project budgets and closely monitor project expenses throughout the project lifecycle
  • Optimize resource allocation, balancing workload and skill sets to maximize productivity and efficiency
  • Identify opportunities for cost savings and process improvements without compromising quality
  • Review resourcing requests, prioritization and resource delivery planning to deadlines
  • Monitor capacity and identify if additional/different skill sets are required
  • Manage resource projection based on forecast
  • Onboard and train new agencies and contractors/ freelancers on Studio processes and brand requirements
  • Manage global asset bank containing all creative assets, including digital, film, audio, social media, content, and train global marketers on how to leverage existing assets
  • Maintain and manage brand consistency through enforcement of brand principles, guidelines, and review/ approval processes
Desired Qualifications
  • Good understanding of the payments industry and its current evolution across the world
  • Small Business understanding and experience