Full-Time
IT Support Specialist
Posted on 9/11/2025
Rivian
10,001+ employees
Designs and sells electric adventure vehicles direct-to-consumer
Compensation Overview
$36.18 - $40.20/hr
Company Historically Provides H1B Sponsorship
Palo Alto, CA, USA
In Person
 IT & Security |
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- Outstanding verbal and written communication skills; ability to articulate technical information clearly to non-technical audiences.
- Exceptional listening skills and a customer-centric approach to support.
- Proven ability to remain calm, patient, and professional while resolving user issues.
- Strong problem-solving capabilities with a methodical and analytical approach.
- High degree of empathy and a genuine desire to assist users.
- Ability to work effectively both independently and as a contributing member of a team.
- Demonstrated experience or aptitude in an IT support role encompassing service desk or desktop support.
- Proficiency in troubleshooting and supporting Microsoft Windows and Mac operating systems.
- Solid understanding of Active Directory and permissions management.
- Basic to intermediate understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi).
- Experience utilizing an ITSM ticketing system for incident and service request management.
- Ability to troubleshoot and resolve hardware issues for desktops, laptops, and printers.
- As the front line of support, you’ll work to understand how Rivian works and how we can best support our colleagues and business partners.
- Support users in person (via walk-up support) and remotely. Providing not just fixes, but high-trust interactions that reinforce our partnership in Rivian’s goals and mission. You’ll ask questions to understand the root of the issue.
- First and Second Line Support: Act as the primary point of contact for all IT-related inquiries, incidents, and service requests. Provide prompt and accurate technical support via walk-up, phone, Slack, email, and chat, resolving issues from basic troubleshooting to more complex hardware and software problems.
- Incident Resolution & Management: Diagnose, prioritize, and resolve technical issues related to desktops, laptops, mobile devices, printers, network connectivity, and business applications. Document all interactions and resolutions meticulously within our IT Service Management (ITSM) platform.
- Think Ahead: You’ll look deeper into issues and watch for trends. You’ll look beyond fixing the issue in front of you and figure out how we can avoid it in the future.
- System Configuration & Deployment: Configure, install, deploy, and maintain end-user computing equipment, including operating systems, software applications, and peripherals. Ensure all systems comply with company standards and security policies.
- Account & Access Management: Manage user accounts, permissions, and security groups across various platforms, ensuring secure and timely access management.
- Software & Application Support: Provide comprehensive support for standard office applications (e.g., Google Workspace) and assist with troubleshooting enterprise-specific software.
- Basic Network & Cloud Troubleshooting: Assist with diagnosing and resolving network connectivity issues (LAN/WAN, Wi-Fi, VPN) and provide support for cloud-based services.
- Knowledge Base Contribution: Develop and maintain clear, concise documentation for common IT issues, solutions, and procedures to enhance self-service capabilities and team efficiency.
- IT Asset Management: Assist with inventory, tracking, and lifecycle management of IT hardware and software assets.
- Exceptional Customer Service: Provide empathetic, patient, and professional support to all users, ensuring a positive and efficient experience with every interaction.
- Team Collaboration: Collaborate closely with other IT team members, escalating complex or specialized issues as needed, and sharing knowledge to improve overall team capabilities.
- Proactive Improvement: Identify and recommend improvements to IT processes, tools, and services to enhance user satisfaction and operational effectiveness.
- Continuous Learning: Actively pursue opportunities to expand technical skills, stay informed about emerging technologies, and adapt to evolving IT landscapes.
- IT certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation.
- Familiarity with PowerShell scripting or equivalent automation/scripting tools.
- Interest in AI and automation to reduce manual work and help users resolve issues faster.
- Knowledge of endpoint security solutions or MDM platforms.
Rivian makes electric vehicles with a focus on outdoor adventure. Its lineup includes the R1T electric pickup and the R1S electric SUV, designed for both on‑road driving and off‑road exploration. The vehicles run on electric propulsion with battery packs and motors, and Rivian supports customers through direct-to-consumer sales and a suite of ownership services, plus gear and accessories tailored for their vehicles. Unlike traditional automakers that rely on dealerships, Rivian sells online and in showrooms, building a direct relationship with buyers and offering updates and new features via software. Its products emphasize sustainability, performance, and the ability to explore nature with lower environmental impact, aided by a growing ecosystem of services and gear. Rivian’s goal is to help people explore the world responsibly by providing durable, high‑performance electric adventure vehicles and a cohesive ownership experience that includes software updates, services, and gear.
Company Size
10,001+
Company Stage
IPO
Headquarters
Irvine, California
Founded
2009
Simplify's Take
What believers are saying
- R2 mass-market launch under $50,000 expands addressable market beyond premium segment.
- Software and services grew 49% YoY, creating high-margin recurring revenue streams.
- Georgia plant 300,000 capacity expansion with $4.5B DOE loan supports 50,000 Uber robotaxis.
What critics are saying
- Amazon represents 52% Q1 revenue; open market sales only 5,000-6,000 quarterly vehicles.
- Autonomous systems drain battery range 30-50%, undermining adventure vehicle and robotaxi economics.
- R2 production ramp misses 62,000-67,000 guidance as Georgia plant construction begins 2026.
What makes Rivian unique
- RAP1 custom chip delivers 8x performance with only 50% power increase versus competitors.
- Volkswagen partnership deploys Rivian software across VW, Scout, and Audi brands globally.
- Adventure-focused positioning with nine terrain modes differentiates from traditional EV competitors.
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Benefits
Ownership for All: We offer every employee the opportunity to own Rivian stock through equity programs, supporting their financial wellness.
Mental and Emotional Wellness: We provide employees and their families access to mental wellness platforms and our Employees Assistance Program
Fertility and Family Planning: We support diverse family-building journeys, providing employees with benefits such as paid parental leave and financial support for adoption, fertility treatments or surrogacy.
Competitive Compensation: We offer competitive compensation packages driven by mutual investment in our long-term growth and success.
Career Development: We enable all employees to own their development. Continuous learning opportunities and tuition reimbursement help drive performance, boost engagement and develop future leaders.
Transgender Benefits: In alignment with WPATH guidelines, our 2022 plans provide coverage toward medical, pharmacy and cosmetic needs.
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↓ -1%Autonomous driving systems drain electric vehicle battery range. * 03/05/2026 The rapid advancement of autonomous driving technology is presenting a significant challenge for the electric vehicle industry: high energy consumption. While EVs are already sensitive to temperature and speed, the massive computing power required for self-driving systems can drastically reduce vehicle range. Recent studies suggest that a global fleet of autonomous cars could eventually rival the energy consumption of worldwide data centers. Consequently, automakers like Lucid and Rivian are now prioritizing computational efficiency to prevent AI from draining batteries prematurely. Beyond climate control and high-speed driving, the latest drain on electric vehicle batteries comes from the sophisticated hardware required for autonomy. Modern self-driving systems rely on an extensive suite of sensors, including up to 14 cameras, Lidar, radar, and ultrasonic sensors. Processing this information in real-time requires immense memory and computing power, which directly impacts the number of kilometers a vehicle can travel on a single charge. The stakes are particularly high for the burgeoning robotaxi market. Industry leaders like Uber are investing billions into partnerships with Lucid and Rivian, aiming to deploy millions of autonomous vehicles by 2035. For these commercial fleets, which are expected to operate up to 23 hours a day, every kilowatt-hour spent on data processing is a kilowatt-hour not used for earning fares. A 2023 MIT study highlighted the potential scale of this issue, noting that if one billion autonomous vehicles were on the road, their combined energy footprint could match that of all global data centers. The physical impact of this technology is already visible in current testing. For instance, an autonomous version of the Hyundai Ioniq 5 saw its driving range drop from approximately 488 kilometers to just 270 kilometers - a 46 percent decrease attributed largely to the power-hungry sensor and computer arrays. Early prototypes often consumed between 1.5 and 3 kilowatts just to perceive their surroundings. If a taxi with a 60-kWh battery pack ran these systems for a 20-hour shift, it would consume two-thirds of its energy capacity without the vehicle even moving. To combat this, manufacturers are shifting their focus toward custom hardware. Rivian has developed its own "RAP1" system-on-a-chip, which reportedly offers eight times the performance of previous processors while only increasing power consumption by 50 percent. Meanwhile, Lucid is aiming for a "radical efficiency" goal of 500 watts for self-driving systems, down from the current industry average of roughly 1 kilowatt. By streamlining sensor counts and improving software algorithms, engineers hope to ensure that the electronic brains of future cars do not become their primary energy liability. The transition to more efficient hardware is also seeing progress in sensor technology. Lidar units, once notorious for their high energy draw and aerodynamic drag, have been miniaturized and optimized. Modern solid-state Lidar can now operate on just tens of watts. As the industry moves toward 2030, the goal is to balance the massive data requirements of "Large Driving Models" with the limited energy reserves of mobile battery packs, ensuring that the promise of autonomous mobility does not come at the cost of practical driving range.
Rivian and Redwood Materials have partnered to deploy battery energy storage at Rivian's Normal, Illinois manufacturing facility. The system will use over 100 second-life Rivian battery packs to provide 10 megawatt-hours of dispatchable energy, reducing costs and grid load during peak demand periods. Rivian will supply EV battery packs to Redwood, which will integrate them into a Redwood Energy system using the company's Pack Manager technology. The stored energy will be used on-site at Rivian's plant, offering significant cost benefits and faster deployment than traditional infrastructure. The partnership addresses growing US energy storage needs, with estimates suggesting over 600GWh of storage capacity required by 2030. By repurposing EV batteries before recycling, the companies aim to extend battery life, decrease reliance on imported energy storage and defer costly infrastructure upgrades.
Rivian and Redwood Materials announce energy storage partnership for manufacturing. Largest repurposed battery energy storage system for a U.S. automotive manufacturer to cut energy costs, support grid reliability. NORMAL, Ill. / Apr 14, 2026 / Business Wire / American automotive and technology company Rivian (NASDAQ: RIVN) and critical materials and energy technology company Redwood Materials today announced a partnership to deploy pioneering battery energy storage at Rivian's Normal, Illinois manufacturing facility. Using more than 100 second-life Rivian battery packs, Redwood and Rivian's solution will initially provide 10 megawatt-hours (MWh) of dispatchable energy to reduce cost and grid load during peak demand periods - saving on cost and supporting grid security and reliability. Rivian will provide EV battery packs to Redwood, who will integrate them into a Redwood Energy system, supported by the company's Redwood Pack Manager technology, allowing their stored energy to be used on-site by Rivian's plant in Normal. This system is rapidly scalable and offers significant cost benefits by using safe and proven EV batteries. This approach enables faster, more flexible deployment of energy capacity directly at high-demand sites like manufacturing facilities. To capture and balance the growth in peak electricity demand expected, the U.S. must deploy massive amounts of energy storage. By 2030, estimates are that over 600GWh of storage is needed to meet growing demand, stabilize peaks, and power the technology innovation of the 21st century. This represents a virtual reservoir equivalent to the total energy output of the Hoover Dam running for two months straight. "EVs represent a massive, distributed and highly competitive energy resource," said Rivian Founder and CEO RJ Scaringe. "As energy needs grow, our grid needs to be flexible, secure, and affordable. Our partnership with Redwood enables us to utilize our vehicle's batteries beyond the life of a vehicle and contribute to grid health and American competitiveness." "Electricity demand is accelerating faster than the grid can expand, posing a constraint on industrial growth," said JB Straubel, Redwood Materials Founder and CEO. "At the same time, the massive amount of domestic battery assets already in the U.S. market represents a strategic energy resource. Our partnership with Rivian shows how EV battery packs can be turned into dispatchable energy resources, bringing new capacity online quickly, supporting critical manufacturing, and reducing strain on the grid without waiting years for new infrastructure. This is a scalable model for how we add meaningful energy capacity in the near term." EV batteries are often the longest-lived part of the vehicle itself, designed to last many hundreds of thousands of miles and, in many cases, to remain healthy even when the vehicle is retired, they are extremely valuable as stationary energy storage devices. Stationary energy storage technologies play a key role in reducing cost and increasing stability both for the customer and the grid at large. For example, during periods of peak demand like heat waves, Rivian can instantly deploy energy stored in its second-life batteries to offset increased strain on the grid, avoiding having to purchase more expensive electricity while also avoiding additional load on the power system. Redwood's deep expertise in battery systems and power integration positions the company to capture a massive domestic supply of energy storage that is already accumulating. By transitioning these packs into stationary assets before recycling them, Green Stock News LLC can extend their useful life, decrease reliance on imported energy storage, and defer billions of dollars in costly infrastructure upgrades. About Rivian Rivian (NASDAQ: RIVN) is an American automotive technology company that develops and manufactures category-defining electric vehicles as well as vertically integrated technologies and services. Through innovation across its electrical architecture, end-to-end software, autonomous driving platform, artificial intelligence and propulsion, the company creates vehicles that excel at work and play while accelerating the global transition to zero-emission transportation and energy. Rivian vehicles are manufactured in the United States and are sold directly to consumer and commercial customers. Whether taking families on new adventures or electrifying fleets at scale, Rivian vehicles all share a common goal - preserving the natural world for generations to come. About Redwood Materials Redwood Materials is building the U.S. stockpile of critical materials and deploying large-scale energy storage. Founded by JB Straubel, the company produces lithium, nickel, cobalt, copper, and cathode active material at scale in the U.S., manufactures key components for advanced batteries, and deploys energy storage systems that power data centers and the nation's grid. Redwood is expanding domestic capacity for next-generation energy storage and strengthening U.S. energy dominance. Plug into more green stock news. Tap into the pulse of emerging green sectors every morning. Top daily headlines from clean energy, cleantech, cannabis, and sustainable transport stocks:
Rivian, an electric vehicle manufacturer adopting a strategy similar to Tesla's, is emerging as a potential competitor in the EV market. Like Tesla, Rivian operates as a vertically integrated company selling vehicles directly to customers, a model that incurs high upfront costs but could yield stronger margins through economies of scale. The company's financial performance is improving, with revenue rising 8% year-over-year to $5.4 billion last year, driven by software and services sales. Rivian expects deliveries to increase 53% in 2026, reaching between 62,000 and 67,000 vehicles, as it launches the R2 model in the second quarter. Rivian has secured significant partnerships, including a commitment from Amazon to purchase 100,000 delivery vans by 2030 and an agreement with Uber Technologies for up to 40,000 autonomous R2 vehicles by 2030.
Rivian Automotive is trading at $15.14, showing mixed performance with a 28.6% gain over one year but a 23.9% loss over three months and 21.9% decline year to date. The share price sits significantly below both analyst valuations and discounted cash flow models. The most popular narrative values Rivian at $25.41, suggesting 40.4% upside, based on assumptions about its multi-model lineup including Gen2 R1T and R1S, plus upcoming R2, R3 and R3X vehicles. Meanwhile, Simply Wall St's DCF model points to a fair value of $41.41, implying 63% undervaluation. The divergence between market price and valuation models raises questions about whether Rivian represents a genuine entry point or whether the market is already pricing in execution risks and the company's $3,646 million net loss.