Director – Facility Services

Job Summary:

The Director, Facility Services provides strategic leadership and operational oversight for the Facility Services department at Benchmark International Arena. This role ensures the arena and surrounding areas are maintained to the highest standards of cleanliness, safety, and operational efficiency, while delivering exceptional service to internal and external guests.

Essential Duties & Responsibilities:

• Lead the Facility Services department, including direct supervision of the Facility Services Shift Managers

• Oversee departmental budgeting and strategic planning

• Identify and implement cost-saving measures and operational efficiencies

• Ensure the arena and surrounding area meet the highest standards of cleanliness and readiness

• Identify and resolve operational issues promptly

• Coordinator with Accounts Payable to ensure timely invoice processing

• Optimize relationships with third-party vendors to ensure consistent service and cost control

• Develop and maintain Standard Operating Procedures (SOPs) for all department functions

• Design and implement training programs to ensure safe and effective equipment use

• Oversee preventative maintenance programs for cleaning equipment

• Ensure timely and efficient response to service requests

• Maintain inventory of supplies and ensure all event related needs are met

• Serve as Executive Lead for various ticketed events each month

• Foster a positive work environment through proactive communication and team engagement

• Partner with People Operations on talent acquisition, retention, and development initiatives

• Responsible for providing timely performance feedback to Department Managers to assist with Quarterly Snapshot process

• Uphold and enforce company policies and procedures

• Ensure compliance with all operational and safety protocols, including OSHA standards

• Contribute to departmental success through other duties as determined by management

Supervisory & Management Responsibilities:

• Oversee a team consisting of four Facility Services Shift Managers

• Indirectly hire and lead part-time staff and manage their workflow

Game/Event Responsibilities:

• Game/Event Night Responsibilities: Yes

• Approximate number of events worked per year: 50+

Qualifications:

• BA/BS Degree in Business of related field preferred

• A minimum of 7 years in sports entertainment industry

• Thorough knowledge of local, state and federal codes and regulations

• Proven leadership and supervisory experience managing, coaching, disciplining and hiring staff

• Experience in managing a workforce, creating schedules, managing hours and overtime, assigning tasks, and mobilizing a workforce

• Demonstrated organizational and product management skills to support high quality standards while maintaining meticulous building conditions

• Exceptional attention to detail

• Prior experience with ABI Mastermind workforce management software highly desired

• Excellent verbal and written communication skills, including active listening, flexibility, critical thinking and the ability to multi-task and ensure effective time management

• Highly developed judgment and problem recognition/avoidance/resolution skills

• Solid decision making and reasoning skills, and ability to develop original ideas to solve problems and conduct operations analysis and quality control analysis

• Ability to work in a fast-paced, changing environment

• General knowledge of Microsoft Office Suite (Word, Excel and Power Point) required

• Knowledgeable with Controls building management software preferred

• Ability to work long hours including days, nights, weekends and holidays

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.