Full-Time
Customer Success Manager
Customer Success, Education Technology
Posted on 8/28/2025
Seesaw
201-500 employees
Interactive learning platform with family engagement
No salary listed
United Kingdom
In Person
 Sales & Account Management |
|---|
- 1–2 years of experience, ideally in Customer Success, Account Management, or another customer-facing role (EdTech or SaaS a plus)
- Strong written and verbal communication skills
- Comfortable with structured outreach (email + phone)
- Highly organized, able to manage multiple priorities
- Adaptable and eager to learn in a fast-paced environment
- Familiarity with Salesforce, Gainsight, or similar tools is a plus
- Manage a portfolio of single school customers with proactive outreach (email, phone)
- Communicate Seesaw’s value and align it to customer goals
- Identify risks, budget concerns, and upsell opportunities
- Guide customers through the renewal process using discount playbooks as needed
- Develop strong knowledge of Seesaw's offerings – including: Seesaw for Schools, Seesaw Instruction & Insights, Seesaw AI, and additional curriculum packages
- Share product use cases and insights to drive adoption
- Manage renewals, tasks, and communications in Salesforce and other tools
- Follow structured workflows to balance outreach, pipeline, and follow-ups
- Escalate risks or blockers to ensure customer success
- Work closely with your Team Lead and Manager for coaching and feedback
- Apply feedback to improve communication, efficiency, and time management
- Contribute to a positive, collaborative team culture
- Familiarity with Salesforce, Gainsight, or similar tools is a plus
Seesaw is an educational platform for PreK-5 students that combines student-created multimodal work (drawing, video, and voice) with messaging to connect families and schools. Teachers use standards-aligned, ready-to-assign lessons that integrate with LMS and SIS systems. Students capture their learning processes across multiple formats, and progress dashboards help teachers monitor mastery to guide instruction. The platform offers free training and expert-led professional development for educators, funding the free tier through paid subscriptions, and sets itself apart with strong family engagement, seamless LMS/SIS integration, and a focus on multimodal work capture.
Company Size
201-500
Company Stage
Series A
Total Funding
$13M
Headquarters
San Francisco, California
Founded
2015
Simplify's Take
What believers are saying
- Providence investment fuels acquisitions and curriculum expansions.
- Over 50% penetration in Australian schools and Brazil public entry.
- Aligns with ESSA funding for 6000+ standards-aligned activities.
What critics are saying
- Google Classroom erodes freemium base with 20-30% U.S. churn.
- California AB-1234 halts AI tools in 40% schools by September 2026.
- ClassDojo captures family engagement market with 50M users.
What makes Seesaw unique
- Seesaw integrates multimodal tools with family messaging for PreK-5 portfolios.
- Launched K-5 writing curriculum with Dr. Wiley Blevins featuring 750 activities.
- Acquired Little Thinking Minds for Arabic literacy and MENA expansion.
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Benefits
Full medical, dental, and vision coverage
401(k) matching
Paid family leave
Additional remote working benefits
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 11%Seesaw, an elementary learning platform, has launched a new K–5 writing curriculum developed with literacy expert Dr Wiley Blevins. The programme, called Seesaw Writing with Wiley Blevins & Friends, includes over 750 standards-aligned activities, mentor author videos and scaffolded supports covering sentence writing, grammar, genre writing and functional writing skills. The research-based curriculum integrates writing craft, text structure, syntax and transcription. It leverages Seesaw's multimodal tools, allowing students to express themselves through voice, video, drawing and text. The programme is designed to supplement existing curricula whilst providing structured writing instruction. Seesaw and Blevins will host a two-part webinar series beginning 23 April to support educators in implementing the new curriculum. The first session takes place on 23 April, with a second scheduled for 6 May.
Seesaw, a leading learning experience platform for primary education, has launched a full Arabic version of its platform for students, teachers and families across the Middle East and North Africa. The platform features complete right-to-left functionality and integrated AI tools for classroom activities and literacy support. Through a strategic partnership with Little Thinking Minds, an Arabic literacy solutions provider, Seesaw now offers curriculum-aligned content including reading programmes for native and non-native speakers, plus benchmark assessments. The launch aligns with regional education transformation initiatives including Saudi Vision 2030 and Qatar National Vision 2030. The Arabic platform aims to save teachers time whilst enabling students to learn in their first language, supporting foundational literacy and early-years education across the MENA region.
Seesaw has acquired MENA-based edtech startup Little Thinking Minds to enhance its global learning solutions. This acquisition will integrate Seesaw's interactive technology with Little Thinking Minds' Arabic literacy curricula, expanding Seesaw's reach in the MENA region. Little Thinking Minds, founded in 2004, previously raised a Series A investment led by Algebra Ventures, with participation from Mindshift Capital, Al Turki Ventures, and the ISSF Fund.
Providence Equity Partners has made an investment in Seesaw Learning Inc, a student engagement platform.
Lucia, a six-year old, hides from Zoom calls and has rejected every edtech tool from Seesaw to Khan Academy. She will spend all of first grade in quarantine.