Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end.

Overview

The Renewals Specialist will be responsible for driving account renewals starting early in the customer life cycle and ensuring customers are transitioning through pivotal points to build momentum and value leaning up to the renewal. Success in this role requires a high level of organization and coordination with cross-functional teams such as Customer Success, Account Executives, Legal, Accounting and others. This role will include customer-facing interactions as well as backend deal desk related support with quote creation and contract processing.

Responsibilities

• Project manage the renewal experience in close partnership with assigned Customer Success Manager and Account Executive to provide a seamless customer experience.
• Retain and increase subscription revenue in existing customer accounts by positioning multiyear contracts and price increases
• Migrate existing customers from our legacy plans on to new packaging and pricing
• Proactively identify lengthier renewal scenarios and maintain high on-time renewal rate
• Update renewal forecast on a weekly basis and report up to management
• Leverage the renewal activity to promote upsells/new products alongside Account Executives
• Create client proposals and contracts for all existing customer client renewals within your book of business
• Continuously iterate and provide feedback on the renewal experience.

Qualifications 

Minimum Qualifications  

• Experience in renewals, sales or account management at a SaaS company
• Experience managing a book of business comprised of SMB and Enterprise Level accounts
• Comfortable with negotiation and having conversations with procurement departments
• High confidence in managing customer quoting, contracts, and terms
• Strong customer-facing acumen and communication skills
• High proficiency with Salesforce
• Excellent organizational skills
• Able to build relationships and work across many cross-functional teams

Preferred Qualifications 

• Fluency in written and spoken German preferred although not essential
• Experience working within or an understanding of eCommerce

What it’s like to work at Rithum 

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

Benefits 

• Enhanced Private Medical Insurance and a Health Cash Back Plan
• Life insurance & disability benefits
• Pension plan with 4% Company match
• Competitive time off package with 25 Days of PTO, 8 Holidays, 2 Wellness days and 1 Give Back Day
• Flexibility to choose where you work - at home, in the office, or both!
• Access to tools to support your wellbeing such as the Calm App, MoveSpring and an Employee Assistance Program
• Professional development stipend and learning and development offerings to help you build the skills and connections you need to move forward in your career
• Charitable contribution match per team member

Rithum is an Equal Employment Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.