Full-Time

Renewals Specialist

CommerceHub

CommerceHub

201-500 employees

Commerce network connecting retailers for increased sales


Senior, Expert

Remote

Required Skills
Sales
Communications
Salesforce
Requirements
  • Experience in renewals, sales, or account management at a SaaS company
  • Experience managing a book of business comprised of SMB and Enterprise Level accounts
  • Comfortable with negotiation and having conversations with procurement departments
  • High confidence in managing customer quoting, contracts, and terms
  • Strong customer-facing acumen and communication skills
  • High proficiency with Salesforce
  • Excellent organizational skills
  • Able to build relationships and work across many cross-functional teams
Responsibilities
  • Project manage the renewal experience in close partnership with assigned Customer Success Manager and Account Executive to provide a seamless customer experience
  • Retain and increase subscription revenue in existing customer accounts by positioning multiyear contracts and price increases
  • Migrate existing customers from our legacy plans on to new packaging and pricing
  • Proactively identify lengthier renewal scenarios and maintain high on-time renewal rate
  • Update renewal forecast on a weekly basis and report up to management
  • Leverage the renewal activity to promote upsells/new products alongside Account Executives
  • Create client proposals and contracts for all existing customer client renewals within your book of business
  • Continuously iterate and provide feedback on the renewal experience

CommerceHub stands as a global leader in the commerce network industry, handling over $50 billion in gross merchandise value annually, which demonstrates its competitive advantage in scale and trust. The company's culture is centered around delivering efficient solutions to enhance online shopping experiences, and it has proven its technical innovation through its software solutions for drop shipping, marketplace, digital advertising, and delivery management. CommerceHub's commitment to expanding product selection and sales channels, while reducing time and risk, positions it as a forward-thinking industry leader.

Company Stage

M&A

Total Funding

$13.3M

Headquarters

Latham, New York

Founded

1997

Growth & Insights
Headcount

6 month growth

-30%

1 year growth

-33%

2 year growth

-50%
INACTIVE