What you’ll do  

• Lead collaboration with business stakeholders to conduct in-depth analyses of business requirements for new projects, system enhancements, or process improvements. Provide strategic insights and recommendations to enhance the effectiveness of proposed solutions.
• Translate complex business requirements into comprehensive and detailed functional specifications for IT engineering and architecture teams.
• Enhance documentation practices to ensure clarity, accuracy, and ease of understanding.
• Work closely with IT engineering and architecture teams to ensure that proposed solutions not only meet business needs but also align with technical capabilities.
• Collaborate in a leadership capacity to address business challenges and optimize solution design.
• Foster strong relationships with stakeholders to understand evolving business needs.
• Present findings, recommendations, and project updates to IT leadership and other relevant stakeholders. Communicate complex information in a clear, compelling, and influential manner. 
• Take a leadership role in tracking project progress and provide strategic guidance to project teams to ensure successful project delivery.
• Provide mentorship and guidance to junior analysts, contributing to their professional development and fostering a collaborative team environment.
• Models skills and behavior aligned with GitLab Values.
• Consistently demonstrates GitLab remote work best practices.

What you’ll bring 

• 3+ years of experience as a Business Systems Analyst or a related field. This experience should include hands-on experience in CRM systems, with a focus on platforms such as Salesforce.
• Experience in CRM system implementation, customization, and data management.
• Strong analytical and problem-solving skills with the ability to translate business requirements into technical solutions.
• Excellent written and verbal communication skills to interact with various business stakeholders, including business users, IT teams, and senior management. This includes the ability to explain technical concepts to non-technical stakeholders.
• Proficiency in business analysis methodologies, tools, and techniques. This includes a solid understanding of software development concepts (SDLC).
• Certifications such as Certified Business Analysis Professional (CBAP), Certified ScrumMaster (CSM), or other relevant certifications are desirable.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you’re excited about this role, please apply and allow our recruiters to assess your application.